12
Problem
Possible cause
Solution
Device is on (lights illuminated
on the LCD display) but can’t
feel the electrical stimulation
through footpads
The device is not being used correctly. Check
corrective action procedure.
We call it “The hand test”. Test the device by
placing both bare hands at the same time on
each of the foot pads (left hand on the left
pad, right hand on the right pad). Increase
the “SOLE” intensity up in increments until
you can feel the stimulation. If you can feel
the stimulation through your hands then the
device is working. If on the maximum setting
and you still cannot feel the stimulation
contact customer services.
Not placing both bare feet on the foot pads at
the same time.
Ensure that your feet are bare and each
foot is placed on each of the foot pads at
the same time. Keep increasing the “SOLE”
intensity up to the maximum setting until you
feel the stimulation.
Your feet may be dry
Moisturise the soles of your feet preferably
with a heel balm high in urea from your
local pharmacy and try the procedure again.
You may also have to increase the “SOLE”
intensity level.
You may be dehydrated
Drink plenty of water before and after using
the device. The device uses your body to
create the electrical circuit. Water is an
excellent conductor of electricity and if your
body is less hydrated (below 60%) then
the stimulation may be less. Therefore is
important to always remain well hydrated.
The “SOLE” intensity level may be on too low
a setting.
This is a very safe device. Keep increasing the
“SOLE “ intensity level towards the maximum
setting until you feel the stimulation. Ignore
your friends and family if they are able to
feel it on much lower levels- everyone is
different! Also, you may find that you have to
increase the “SOLE” intensity as you get used
to the therapy. The aim is not to get to the
maximum setting, but to find a setting that is
comfortable for you.
No power or lights to the device
when switched on
DC adaptor not switched on at mains socket or
DC adaptor not plugged into device properly
Check mains socket power is switched on
and the DC adaptor is plugged into the
device correctly. If still not working-contact
customer services.
The device is not vibrating
The device DOES NOT VIBRATE.
Read instructions on correct use.
The body electrode pads have
lost their adhesive/stickiness
The electrode pads will eventually deteriorate
with regular use. They are consumables. To
guarantee maximum life, ensure that your skin
is free from dirt, oil and lotions.
Dab a small drop of water onto the sticky
side of the electrode pads and rub into
the surface. This should improve the
adhesiveness. Also use the hard white plastic
holders to store the pads.
My legs are aching after
treatment
You may have the “SOLE” intensity on too
high a setting and your muscles are being
overworked.
Leave adequate time after each treatment
to allow the muscles to recover (just like
after vigorous exercise!). On your next
session start on a lower setting (where you
can feel the mild electrical stimulation and
it is comfortable) and reduce the duration
until your muscles have acclimatised to the
stimulation.
Troubleshooting
Summary of Contents for D3961
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