BESV TRB1, Technical Manual

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5 Troubleshooting
If any problems occur during use of your Brose e-Bike System, first of all check them off against those listed in the
table. This will enable you to solve the problem yourself in many cases.
Symptom Possible cause Solution approach
Display unit (1) and/or Brose e-Bike System
cannot be activated.
Malfunction of battery pack (26) despite full
charge
Press the LED button (28) to check whether
the battery pack can be switched on. The
LEDs of the charge level display (27) on the
battery pack (26) should come on. If this is
not the case, there may be a defect in the
battery pack (26).
Battery pack (26) not correctly snapped into
mounting (31)
Remove the battery pack (26) again and
then re-insert it. Ensure that it is seated
correctly.
Battery pack (26) not charged
Complete a charging operation using the
supplied battery charger (33).
Contacts of battery pack (26) and/or of moun-
ting (31) fouled
Check that all contacts are clean. If neces-
sary clean them with a soft and dry cloth.
Display unit (1) not correctly snapped into
mounting (2)
Remove the display unit (1) again and then
re-insert it. Ensure that it is seated correctly.
Contacts of display unit (1) and/or of moun-
ting (2) fouled
Check that all contacts are clean. If
necessary clean them with a soft and dry
cloth.
Plug connections at the drive unit not correct-
ly inserted
Check the cables and plug connections,
and connect them properly where
necessary.
System auto power-on after you insert the
battery, and can
’
t power-off even you turn off
the battery key lock.
System auto power on
Maybe water seep into the battery key lock. Remove the battery, and keep dry half-day,
Waiting for water evaporate in the battery
lock.
Battery status indicator LED is blinking, and
can ’ t power-on.
Internal error of battery. Remove the battery from the bike system.
Wait one minute, and insert the battery and
power-on again.
Display unit (1) not supplying cycling data
even though the e-Bike is in motion.
Spoke magnet (23) not correctly fit (distance
from speed sensor (25))
Check the fit of the spoke magnet (23),
particularly its distance from the speed
sensor (25) on the chain stay. This distance
must be between 5 and 17 mm (see Fig. 8).
Correct the distance where necessary.
Display unit (1) displays an error code in the
multifunctional panel (15).
There is an active error in the system. Please refer to the following table
(5.1 Error codes)
5.1 Error codes
You can see from the following table which error is present in the system and what can be done when
your display unit (1) displays an error code.
Error code Description Solution approach
10 The battery voltage is too low. Charge the battery pack (26) using the battery charger (33).
11 The battery voltage is too high.
Switch off the system completely and then back on using the LED button (28)
on the battery pack (26). If the problem persists, contact your e-Bike dealer.
12
The battery is almost/completely dis-
charged
Charge the battery pack (26) using the battery charger (33).
20 Electrical measurements are faulty.
Switch off the system completely and then back on using the LED button (28)
on the battery pack (26). If the problem persists, contact your e-Bike dealer.
21 Thermo sensor defective
23
24 The internal voltage is outside the wor-
king range.
Charge the battery pack (26) using the battery charger (33).
25 Error in motor current measurement Switch off the system completely and then back on using the LED button (28)
on the battery pack (26). If the problem persists, contact your e-Bike dealer.
26 A software reset has been performed
30 Error in push-assist
40 Over-current detected in motor Reduce the load on the motor by pedaling less or by reducing the assist level.
41 Over-current detected in motor Reduce the load on the motor by pedaling less.