FlowStar2 LB 514
15. Troubleshooting Check List
125
15. Troubleshooting Check List
General Information
Error description
Possibly cause/Remedy
No function,
Display or
LED dark
Check mains voltage, mains connection, power on switch,
mains cable, fuses.
Measurement OK.
Display "0 cpm"
Compare PM HV control voltage value with datasheet (delivered with the instru-
ment).
PM function check: measure single photon rate and efficiency.
Display "Error" when the <Status> button is pushed:
The measurement is stopped automatically if "
Error
" is displayed.
Push the <
Status
> button to view further information on the error:
Error info after pushing the
<Status>
button
Possibly cause/Remedy
Leakage
Moisture sensor has detected liquid inside the device. Turn device off immedi-
ately and separate it from mains. For information on how to proceed please refer
to Chapter 3.5 Cleaning the Counting Chamber.
Counting chamber open
The counting chamber is not completely closed. Check if the measuring cell has
been inserted correctly and fixed with screws.
Detector A+B HV off
Detector does not get any or too little high voltage. Check the HV parameters.
Detector error
Check the detector and HV parameters. If the error persists, the detector may be
damaged.
Please contact Berthold’s local service office.
Cell chip error
a) Device cannot read the cell chip properly. Check if the chip contacts are clean.
Test another measuring cell. If the error cannot be remedied, please contact
Berthold’s local service office.
b) The inserted measuring cell does not fit the configuration. Please change the
configuration accordingly or insert another type of measuring cell.