BenQ VW Series User Manual Download Page 37

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Troubleshooting

Frequently asked questions (FAQ)

The image is blurred.

Read the instructions on the link

"Adjusting the Screen Resolution"

on the CD, and then

select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image

by working through the instructions in the

"Adjusting the refresh rate"

section on the link

"Adjusting the Screen Resolution"

. It is normal for blurring to occur due to conduction

losses in extension cables. You can minimize these losses by using an extension cable with

better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link

"Adjusting the Screen Resolution"

on the CD.

Select the

native resolution.

Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or

more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD

technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.
Go to

Picture

and

Reset Color

, and then choose

YES

to reset the color settings to the

factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the

three primary colors is missing in the signal input. Now check the signal cable connectors. If

any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen.

Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message

Out of Range

on the screen, this

means you are using a display mode that this monitor does not support, please change the

setting to one of the supported mode. Please read the

"Preset display modes"

section from

the link

"Adjusting the Screen Resolution"

Summary of Contents for VW Series

Page 1: ...VW Series LCD Monitor User Manual ...

Page 2: ...the above mentioned external factors Applicable for flicker free models only Power Safety The AC plug isolates this equipment from the AC supply The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be operated from the type of power indicated on the marked label If you...

Page 3: ...o Life corporate vision with the ultimate goal to achieve a low carbon society Besides meeting international regulatory requirement and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoF...

Page 4: ...itor on an existing computer 17 How to install on Windows 8 system 18 How to install on Windows 7 system 19 How to install on Windows Vista systems selected models only 20 How to adjust your monitor 21 The control panel 21 Basic menu operation 22 Picture optimization 24 Customizing the hot keys 24 Adjusting display mode 24 Choosing an appropriate picture mode 25 Connecting the monitor to your MacB...

Page 5: ...u have the following items If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Monitor Stand Monitor Base Quick Start Guide CD ROM Power Cord Picture may differ from product supplied for your region Video Cable D Sub ...

Page 6: ...ual contents and the product supplied for your region For cables that are not supplied with your product you can purchase them separately Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport Always keep the product and accessories out of reach of small children...

Page 7: ...ew 1 Control buttons 2 Power button 1 2 3 Cable clip 4 Release button 5 Input and output ports vary by model see Input and output ports on page 8 6 Kensington lock slot Above diagram may vary depending on the model Picture may differ from product supplied for your region 4 5 3 6 ...

Page 8: ... output ports Available input and output ports may vary depending on your purchased model Models with HDMI inputs 1 AC power input jack 2 Headphone jack 3 HDMI socket 4 DVI D socket 5 D Sub socket Models with dual inputs HDMI 1 2 3 4 5 1 4 5 ...

Page 9: ...y Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat clean padded surface Attach the monitor stand to the monitor base as illustrated until it locks...

Page 10: ...To Connect the DVI D Cable Connect the plug of the DVI D cable at the end without the ferrite filter to the monitor video socket Connect the other end of the cable at the end with the ferrite filter to the computer video socket Tighten all finger screws to prevent the plugs from accidently falling out during use To Connect the HDMI Cable Connect the plug of the HDMI cable to the HDMI port on the m...

Page 11: ...connect the other end to a power outlet just yet 6 Connect to and turn on the power Plug the other end of the power cord into a power outlet and turn it on Picture may differ from product supplied for your region Turn on the monitor by pressing the power button on the monitor Turn on the computer too and follow the instructions in Getting the most from your BenQ monitor on page 15 to install the m...

Page 12: ...ocking accessory Attach the docking accessory to the monitor base 2 Place a card e g a business card or your mobile phone to the docking accessory as illustrated 3 Once the docking accessory is removed from the monitor base you can use the clip holder to store paper clips as illustrated Or ...

Page 13: ...ul to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls 2 Release the thumbscrew on the bottom of the monitor base and detach the monitor base as illustrated 3 Remove the mon...

Page 14: ...re that the wall material is stable to support the weight of the monitor Turn off the monitor and the power before disconnecting the cables from the LCD monitor 1 Remove the monitor stand Lay the screen face down on a clean and well padded surface Insert a pointed object such as a screwdriver to the hole above the monitor stand arm and then push the screwdriver against the release button inside th...

Page 15: ...ing the monitor to your computer Windows will automatically recognize the new or different hardware and will launch its Found New Hardware wizard Follow the wizard instructions until it asks you to select a monitor model At that point click the Have Disk button insert the BenQ LCD Monitor CD ROM and select the appropriate monitor model Further details and step by step instructions for either an au...

Page 16: ...nstall Hardware Device Drivers 2 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 3 Check Search for a suitable driver for my device option and click Next 4 Check the option for CD ROM drives uncheck all others and click Next 5 Look to confirm that the wizard has selected the correct name of your monitor and click Next 6 Click Finish 7 Restart the computer If you are adding the B...

Page 17: ...ave connected and letting Windows install the corresponding driver files from the CD You need only steer it in the right direction Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process See How to install on Windows 8 system on page 18 How to install on Windows 7 system on page 19 How to install on Windows Vista systems se...

Page 18: ...d then the Properties button 5 Click the Driver tab and the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select the correct ...

Page 19: ...nd the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select the correct folder name of your monitor from provided driver list...

Page 20: ...Driver tab and the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select the correct folder name of your monitor from provided...

Page 21: ...cription 1 Control keys Accesses the functions or menu items displayed on the screen right next to each key 2 Power key Turns the power on or off 1 2 The control keys are embedded in a touchpad and are indicated by the dots Touch of a dot represents pressing the corresponding control key ...

Page 22: ... functions 3 Select Menu to access the main menu 4 In the main menu follow the icons next to the control keys to make adjustments or selection See Navigating the main menu on page 26 for details on the menu options No OSD in hot key menu OSD icon in main menu Function Custom Key 1 By default the key is the hot key for Low Blue Light To change the default settings see Customizing the hot keys on pa...

Page 23: ...the default settings see Customizing the hot keys on page 24 Enters sub menus Selects menu items Menu Activates the main menu Returns to the previous menu Exit Exits OSD menu No OSD in hot key menu OSD icon in main menu Function OSD On Screen Display The hot keys only operate while the main menu is not currently displaying Hot key displays will disappear after a few seconds of no key activity To u...

Page 24: ...he noise disappears Customizing the hot keys The top 3 control keys also called custom keys perform as hot keys to provide direct access to pre defined functions You can change the default setting and designate different functions for these keys 1 Press any of the control keys to bring up the hot key menu and press Menu to access the main menu 2 Go to System 3 Select the custom key you want to cha...

Page 25: ...w Blue Light is preferred press the first control key Custom Key 1 and select one of the low blue light modes from the list Connecting the monitor to your MacBook series product While the monitor is connected to your MacBook series product switch to M book mode which represents MacBook s color matching and visual representation on your monitor 1 Connect your monitor to the MacBook series product 2...

Page 26: ...ding on the input sources functions and settings Menu options that are not available will become grayed out And keys that are not available will be disabled and the corresponding OSD icons will disappear For more information on each menu please refer to the following pages Display menu on page 27 Picture menu on page 29 Picture Advanced menu on page 31 System menu on page 34 The OSD menu languages...

Page 27: ...stments or use to make selection 5 To return to the previous menu select 6 To exit the menu select 50 Auto Adjustment Input H Position V Position Pixel Clock Phase Display Picture Picture Advanced System Mode Standard Item Function Range Auto Adjustment Optimizes and adjusts the screen settings automatically for you Not applicable to a digital input signal Input Use this to change the input to tha...

Page 28: ... input video signal See also Picture optimization on page 24 Not applicable to a digital input signal 0 to 100 Phase Adjusts the pixel clock phase timing to synchronize with the analog input video signal See also Picture optimization on page 24 Not applicable to a digital input signal 0 to 63 Item Function Range ...

Page 29: ...s or use to make selection 5 To return to the previous menu select 6 To exit the menu select 50 Display Picture Picture Advanced System Mode User Normal Bluish Reddish User Define Brightness Contrast Sharpness Gamma ColorTemperature Hue Saturation Reset Color 100 100 R G B 100 Item Function Range Brightness Adjusts the balance between light and dark shades 0 to 100 Contrast Adjusts the degree of d...

Page 30: ...the color tint of the image Go to the succeeding R red G green and B blue menus to change the settings Decreasing one or more of the colors will reduce their respective influence on the color tint of the image e g if you reduce the Blue level the image will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint R 0 100 G 0 100 B 0 100 Hue Adjusts the degree of ...

Page 31: ...Display Picture Picture Advanced System Mode Standard Picture Mode Senseye Demo Dynamic Contrast Display Mode Overscan Color Format HDMI RGB PC Range Standard Low Blue Light Movie Game Photo sRGB Eco M book Item Function Range Picture Mode Select a picture mode that best suits the type of images shown on the screen Standard For basic PC application Low Blue Light Decreases the blue light emitted f...

Page 32: ...the images under the specified mode ON OFF Dynamic Contrast The function is to automatically detect the distribution of an input visual signal and then to create the optimal contrast 0 to 5 Display Mode This feature is provided to allow aspect ratios other than 16 9 to be displayed without geometric distortion The options under Display Mode will be different depending on the input signal sources D...

Page 33: ...olor format is not selectable In other words Color Format is automatically set depending on the input video source RGB For D Sub VGA input source from PC For DVI input source YUV For D Sub Component converted from VGA input source from a video device HDMI RGB PC Range for models with HDMI inputs Determines the range of color scales Select an option that matches the RGB range setting on the connect...

Page 34: ...1 Select Menu from the hot key menu 2 Use or to select System 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Display Picture Picture Advanced System Mode Standard Language DisplayTime OSD Lock 5 Sec 10 Sec 15 Sec 20 Sec 25 Sec 30 Sec OSD Settings Custom Key 1 ...

Page 35: ...s Deutsch Italiano Español Polski Česky Magyar SiCG BiH CRO Română Nederlands Русский Svenska Português 日本語繁體中文简体中文 Display Time Adjusts the display time of the OSD menu 5 Sec 10 Sec 15 Sec 20 Sec 25 Sec 30 Sec OSD Lock Prevents all the monitor settings from being accidentally changed When this function is activated the OSD controls and hotkey operations will be disabled To unlock the OSD contro...

Page 36: ...sent via the software for remote diagnostics ON OFF HDMI Auto Switch for models with HDMI inputs When this function is activated HDMI port will be in the input auto select loop Otherwise HDMI can only be selected by input select or by hot key ON OFF Auto Power Off Sets the time to power off the monitor automatically in power saving mode OFF 10min 20min 30min Resolution Notice Sets whether to displ...

Page 37: ... seen One of several pixels is permanently black one or more pixels are permanently white one or more pixels are permanently red green blue or another color Clean the LCD screen Cycle power on off These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow blue or pink appearance Go to Picture and Reset Col...

Page 38: ...e CD and then select the correct resolution refresh rate and make adjustments based on these instructions You are running the monitor at its native resolution but the image is still distorted Images from different input sources may appear distorted or stretched on the monitor running at its native resolution To have the optimal display performance of each type of input sources you can use the Disp...

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