BenQ MK2432, Product Service Manual

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Customer Acceptance
1.0 SCOPE
This document establishes the general workmanship standards and functional Acceptance criteria
for LCD TV model V42L Produced by BenQ Inc.
2.0 PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD TV by means of a
customer acceptance test, the method of evaluation of defects and rules for specifying acceptance
levels.
3.0 APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the LCD TV, completely
packed and ready for dispatch to customers. Unless otherwise specified, the customer acceptance
inspection should be conducted at manufacturer's site.
4.0 DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining, testing
or otherwise comparing the product with a given set of specified technical, esthetic and
workmanship requirements leading to an evaluation of the "degree of fitness for use", including
possible personal injury or property damage for the user of the product.
5.0 CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
5.1 Critical
defect
A critical defect is a defect that judgment and experience indicate is likely to result in hazardous or
unsafe conditions for individuals using, maintaining or depending upon the product.
5.2 Major
defect
A major defect is a defect, other than critical that is likely to result in failure, or to reduce materially
the usability of the product for its intended purpose.
5.3 Minor
defect
A minor defect is a defect that is not likely to reduce materially the usability of the product for its
intended purpose, or is a departure from established standards having little bearing on the effective
use of operation of the product.
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandise ability,
BenQ CM Inform this defect. After that parties make communication and decide how to solve.