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FAQ and Troubleshooting

49

• 

Delete temporary files and directories. This will increase hard disk space and 
reduce the time Window takes to access the hard drive. It will also help to solve 
problems associated with spooling print job.

1. Close all running programs.
2. Click the Start button and select All Programs, Accessories, System Tools, and 

then Disk Cleanup.

3. Check the types of files you want to delete (temporary files are safe to delete).
4. Click OK.

• 

Use the Scan Disk and Defragment functions. The Scan Disk function checks a 
hard drive for errors, while the Disk Defragment function takes all the scattered 
bits of program data and groups them back together in the front of the drive.

1. Click the Start button and then select My Computer.
2. Right-click the hard drive’s icon and select Properties. 
3. Click the Tools tab and then the Check Now button.
4. Check all check boxes in the dialog that follows.
5. Click Start, Yes.
6. Restart the computer. It may take a long time to complete.
To run Disk Defragmentation in Windows XP:

1. Close all running software programs.
2. Right-click the hard drive’s icon and select Properties.
3. Click the Tools tab and then the Defragment Now button.
4. Click to select a drive and then click the Defragment button. It may take a long 

time to complete.

If Disk Defragmenter start itself over and over, it means that some hidden back-
ground software program is still accessing the hard drive. Restart the computer 
and try again.

USB devices quit working unexpectedly in Microsoft Windows XP.

This is because USB devices such as camera, scanners. or printer loses its connec-
tion and stops working unexpectedly. Please follow the steps below to resolve the 
problem.

1. Click Start, and right click My Computer.
2. Click Properties and then Hardware.
3. Click Device Manager.
4. Double-click the Universal Serial Bus Controllers branch to expand it.
5. Right-click USB Root Hub, and then click Properties.
6. Click Power Management.

7. Deselect Allow the computer to turn off this device to save power.
8. Repeat steps 5 through 7 for each USB Root hub.
9. Click OK, and then close Device Manager.

Why does the keyboard and/or palm rest get warm?

Typically, the Joybook tends to be slightly warm. The location of the battery is typ-
ically underneath the palm rest and as a result, the palm rest gets warm. The loca-
tion of the processor is typically underneath the keyboard and since heat rises, the 
keyboard may slightly get warm. There is no need to be concerned. However, since 
your computer has a thermally controlled fan, when the CPU and/or internal tem-
perature of the notebook reaches a certain temperature level, the fan is turned ON 
and stays ON until the temperature drops to a pre-defined level.

The u, I, o, p, j, k, l keys on my Joybook are coming up as numbers instead of let-
ters?

The number keys are enabled. Press the num lk (Number Lock) key once to dis-
able the number lock function, and the letters will return to normal.

There is no sound coming from the speakers.
Check the following:

• 

The speakers may have been muted. Look at the volume control (speaker icon) 
on the Windows Taskbar to see if mute has been set. If so, turn off the mute.

• 

The speakers may have been turned off. Use the Fn + F7 hotkey combination to 
turn them on.

• 

The volume may have been set too low. Use the Volume Up/Down Button to 
increase the volume.

• 

An earphone or external speakers may be connected to the audio-out jack, auto-
matically turning off the computer's internal speakers.

CD or DVD does not function.

Please verify the following:

• 

Joybook is turned on, and the CD or DVD discs are properly inserted in the cen-
ter of the disc tray in the optical drive. 

• 

The disc tray is closed.

• 

The CD or DVD is not bent or badly scratched.

• 

Noise from the optical drive when the disk plays shows that the optical drive may 

be deformed, and the computer needs to be repaired. If the disk tray does not 
open after the Eject button is pressed, insert a pin into the Emergency Eject hole 
to force the tray out.

JB S72E.book  Page 49  Tuesday, March 29, 2005  6:13 PM

Summary of Contents for Joybook S72 Series

Page 1: ...Welcome Joybook S72 Series User s Manual JB S72E book Page i Tuesday March 29 2005 6 13 PM...

Page 2: ...revise this publication and to make changes from time to time in the contents hereof without obligation of this company to notify any person of such revision or changes Windows Internet Explorer and O...

Page 3: ...hotos and Videos 26 Creating a New Album 26 Adding Photos to an Album 26 Burning Albums onto a CD 26 QPresentation 28 QPower 29 Launching QPower 29 Checking Battery Level 29 Selecting a Power Profile...

Page 4: ...splay 50 Information on Safety Cleaning and Battery Maintenance 52 Safety 52 Battery Maintenance 52 Cleaning Your Joybook 52 Service and Support 53 BenQ Joybook Global Online Service 53 Joybook Online...

Page 5: ...mouse Touch Pad You can use the touch pad to conveniently control the cursor on the screen To move the cursor gently move your finger on the touch pad The cursor will move accordingly Tap on the touch...

Page 6: ...that the battery is running low Flashing amber indicates that the battery is malfunctioning in which case you should contact service personnel Hard Disk Drive Activity Indicator Flashes blue when Joyb...

Page 7: ...nnecting high speed peripherals such as digital video cameras and other consumer electronics devices that use the IEEE 1394 FireWire interface Ventilation Holes For dissipating heat and keeping Joy bo...

Page 8: ...y pressing the small ejection button on the drive MIC IN Can be used to connect to a microphone for recording sounds If you wish to open the disc tray when your Joybook power is off or it can t be ope...

Page 9: ...ers that use the USB interface S Video Out Outputs an display signals to a television set or VCR VGA Port For connecting external display devices such as monitors and pro jectors Ethernet Port Allows...

Page 10: ...ction key combination to turn it on The function of each button on the remote control varies in different modes For details please refer to the description below To navigate the QMedia Center Enter or...

Page 11: ...atching video in QMedia Center Play Pause When in full screen fast forward video Stop Increase volume Decrease volume When in full screen rewind video Open a picture picture folder Return to the conte...

Page 12: ...de Fn F7 Activates or deactivates the speakers Fn F12 Activates or deactivates wireless LAN Bluetooth function Press this key combination several times to switch among wireless LAN ON Bluetooth OFF wi...

Page 13: ...e illustration above Tab Makes the next item on the Windows task bar active Caps Lock Capitalizes all text entered E Opens the My Computer window for browsing disks and files Application Key Provides...

Page 14: ...ted If you are asked to select the type of keyboard and you are not sure please check the speci fication label on the packing carton to determine the correct keyboard type After you are done answering...

Page 15: ...cessing e mail Click to open QMusic You can use QMusic to listen to MP3 or CD music burn MP3 music onto a CD needs optional CD burner convert and save CD music into MP3 format or create your personal...

Page 16: ...ia Bar on the screen by selecting Size and then select an appropriate size Customizing the hotkeys Using QMedia Bar you can setup the P1 and P2 hotkeys on your Joybook S72 by yourself 1 Right click on...

Page 17: ...ol Playing Music Files in Joybook 1 Turn on the power of your Joybook 2 Press the button on the wireless remote control or click the button on the QMedia Bar to enter QMedia Center 3 Press the up or d...

Page 18: ...wireless remote control Operations During Playback When playing DVD VCD movies you can press the Stop button on the wireless remote control to access the Stop Menu In the Stop Menu you can move to an...

Page 19: ...ess remote control to open the selected folder To return to the previous screen press the Back button 5 Press the directional buttons on the wireless remote control to select a movie file you want to...

Page 20: ...or press the Back button to return to the previous screen Picture Settings When viewing pictures you can use the directional buttons on the wireless remote control to select Settings and then press t...

Page 21: ...ings and options Restore Default Settings Move to this option using the directional buttons on the remote control and then press the OK button to reset all set tings to default value Option Setting De...

Page 22: ...rds e mail servers and other settings please consult your system administrator or ISP 1 Open Outlook Express by pressing the hotkey on your Joybook S72 or clicking on the button on the QMedia Bar For...

Page 23: ...s and other settings please consult your system administrator or ISP 1 Open Internet Explorer by pressing the hotkey on your Joybook S72 or clicking on the button on the QMedia Bar For more informatio...

Page 24: ...er My Playlist only creates shortcuts to the music files If the music files are deleted error will occur No Button Icon Description 1 Action Buttons Used to execute certain actions in QMusic such as b...

Page 25: ...you selected this process may take a while 4 When the conversion process is completed you will see the converted songs on the Song List To change the name of the playlist right click on it and select...

Page 26: ...ayers as an example move the cursor onto the icon and then click the Make Audio CD item that appears underneath 3 In the window that follows click Add 4 Browse to select the music files in the dialogu...

Page 27: ...ro Express will start burning files on to the CD 9 When the burning process has been carried out successfully the following dia logue box will appear Click OK 10 Click Next 11 You can now choose to bu...

Page 28: ...r future use Or you can simply click Exit to exit Nero Express For more information on how to use Nero Express please consult the on line Help by clicking the icon on the Nero Express welcome window a...

Page 29: ...filter effects to the photo video in the Preview window 9 Capture button in Video and Photo Mode Save button in Edit mode In Video Mode click this button to start captur ing video To stop capturing cl...

Page 30: ...Filter effect window The filter effect will appear instantly in the Preview window 4 Click the Capture button to capture photos with the selected Frame effect Applying Frame Effects to Videos 1 Click...

Page 31: ...disc space will appear instantly below 4 If necessary click the button beside Burner to select the CD burner to use 5 Click the Burn button to start burning You can also click the Erase button to era...

Page 32: ...cannot then determine the next best resolution the projector can handle and automatically reset Joybook s screen resolution to match that This matching of resolutions prevents the screen on Joybook fr...

Page 33: ...ur system following the steps below 1 Right click on the QPower profile icon on the Windows System Tray 2 A menu containing several options and a power level indicator will appear The power level indi...

Page 34: ...Power profile icon on Windows System Tray and uncheck Automatic Switch from the submenu that appears 1 Right click on the QPower profile icon on the Windows System Tray Item Description Note System St...

Page 35: ...ppear in the Available box click the button Browse to select the executable exe of the application program and click Open It will then be added to the Current box on the right Repeat this step if you...

Page 36: ...Voice Recorder 3 Close Button Click this button to close Voice Recorder 4 New Recording Click this button to begin a new recording task 5 Open Sound Clips Button Click this button to open existing re...

Page 37: ...activated the line in the oscillograph will turn green 4 To stop recording click the Stop button You can also click the Play button to listen to the sound you just recorded 5 To save the recording cl...

Page 38: ...el PROSet Wireless to bring up the utility window 8 In the Available Networks section of the window shows a list of available net works automatically detected by your wireless LAN card 9 Click on one...

Page 39: ...sition 2 Press the Fn F12 hotkey combination several times until Bluetooth is ON 3 Turn on the power of your Bluetooth device and activate its Bluetooth function For details about how to activate the...

Page 40: ...ater be asked to enter the same passkey on the Bluetooth device so that they match Click Next 8 You have completed adding a new Bluetooth device Click Finsih Sending a File to a Bluetooth Device 1 Aft...

Page 41: ...the system search for the available Bluetooth devices nearby Otherwise click Next 3 Click Browse to find a file on your Joybook to be sent to the Bluetooth device Click Next 4 Wait for file transfer t...

Page 42: ...ontrol panel and click on the play button to begin playing You can use QMedia XS to play a DVD Video Super VCD VCD Audio CD or MP3 CD placed in the optical drive You can also use QMedia XS to play pho...

Page 43: ...tation you can output the Joybook S72 s video signal to an external display device such as a projector or monitor Press the Fn F3 hotkey combina tion to switch between Joybook S72 s own LCD panel and...

Page 44: ...External Display Devices 40 S Video Out The S Video Out port allows you to output display signals to a television set or VCR for viewing or recording TV VCR JB S72E book Page 40 Tuesday March 29 2005...

Page 45: ...e your Joybook to the BenQ dis tributor or customer service center for the upgrade or memory replacement The memory of your Joybook can be extended to up to 2 GB Please follow the steps below to consu...

Page 46: ...ck the battery 3 While moving battery retainer 2 as indicated in step 2 to the right slide the battery in the direction shown to remove it from the Joybook 4 Use a screwdriver to remove the screw that...

Page 47: ...downwards until the module locks into place 8 Replace the cover and use a screwdriver to secure it with the screw 9 Place the battery on its original position and then slide the battery retainer 1 to...

Page 48: ...ext Please make sure your system is connected to AC Power before continuing back up all data on drive C to drive D Click Next and the following options will appear Start creating backup files First pl...

Page 49: ...Power On Self Test POST while the BenQ Joybook logo is being displayed 3 Insert the Recovery CD Disc 1 into the CD ROM drive 4 Select CD ROM DVD ROM from Boot Menu using the up and down arrow keys K...

Page 50: ...cannot say it uses the Centrino technology Battery and Power How long should I charge the battery for the first time For new Joybooks you should charge the battery for a minimum of 8 to 12 hours My co...

Page 51: ...r missing If so you may need to first back up all your data and then use the restore CD that came with the Joybook to return the its software to original state Please note however that doing so will c...

Page 52: ...mputer However you still can improve the system performance by using the methods below Close all open programs not being used Use software program that are abso lutely necessary Try running virus scan...

Page 53: ...erties 6 Click Power Management 7 Deselect Allow the computer to turn off this device to save power 8 Repeat steps 5 through 7 for each USB Root hub 9 Click OK and then close Device Manager Why does t...

Page 54: ...ion or breaking of spindle due to uneven force application Display There is nothing visible on the screen Check the power indicator If it is not lit up no power is being supplied to Joybook Connect th...

Page 55: ...ng phenomena occurs The screen shakes when the system started up normally Fonts displayed on the screen are unclear and strange codes appear There is no display when the hard drive is running normally...

Page 56: ...dem port as this will cause dam age to the modem Battery Maintenance 1 Fully charge discharge battery up to 4 cycles before achieving full capacity of a new battery 2 Fully discharge and then fully ch...

Page 57: ...ell as additional tips Contact Center Here you can directly contact BenQ Customer Service for answers and advice to your questions You can also obtain the information about the BenQ service stations i...

Page 58: ...Service and Support 54 JB S72E fm Page 54 Wednesday April 20 2005 2 25 PM...

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