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  31

  Troubleshooting

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on 
the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

The image is distorted, flashes or flickers:

Read the instructions on the link "

Adjusting the Screen Resolution

" on the CD, and

 

then select 

the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at 
its native resolution. To have the optimal display performance of each type of input sources, you 
can use the "Display Mode" function to set a proper aspect ratio for the input sources. See 

Display 

Mode on page 26

 

for details.

The image is displaced in one direction:

Read the instructions on the link  "

Adjusting the Screen Resolution

" on the CD, and then 

select the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible:

To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” 
key for 15 seconds to enter the “OSD Lock” option and make changes. 

Alternatively, you may use the 

W

 or 

X

 keys to select “OFF” in the “OSD Lock” submenu 

from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or 
e-mail us at: [email protected]

Summary of Contents for G2000WAD

Page 1: ...Welcome G700D G700AD G900D G900AD G900WD G900WAD G2000WD G2000WAD LCD Color Monitor User Manual...

Page 2: ...the AC supply The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should b...

Page 3: ...monitor 11 How to install the monitor on a new computer 12 How to upgrade the monitor on an existing computer 13 How to install on Windows Vista systems 14 How to install on Windows XP system 15 Pict...

Page 4: ...eck you have the following items If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Monitor Base Quick Start Guide CD ROM Power Cord Picture may diff...

Page 5: ...d packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport Signal Cable DVI D optional accesso...

Page 6: ...6 Getting to know your monitor 2 Getting to know your monitor Front view Back view 1 AC power input jack 2 DVI D input socket Analog only models do not have the DVI D input socket 3 D Sub input socket...

Page 7: ...rols Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat c...

Page 8: ...for direct digital connection between source video and digital LCD monitors or projectors The digital video signals produce a superior quality picture than analog video signals Connect the plug of the...

Page 9: ...les neatly in place behind the monitor stand 5 Connect to and turn on the power Plug the other end of the power cord into a power outlet and turn it on Picture may differ from product supplied for you...

Page 10: ...urface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the moni...

Page 11: ...he very next time you turn on your computer after connecting the monitor to your computer Windows will automatically recognise the new or different hardware and will launch its Found New Hardware wiza...

Page 12: ...re installed you should not be following these instructions You should instead be following the instructions for How to upgrade the monitor on an existing computer 1 Follow the instructions in How to...

Page 13: ...ting BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems Installing monitor driver software involves selecting an appropriate infor...

Page 14: ...6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the...

Page 15: ...d and you need do nothing further Cancel out of these property windows However if BenQ is not listed as the manufacturer or the correct model is not currently shown you will need to continue with thes...

Page 16: ...provided a screen test image utility which you can use to check for screen color grayscale and line gradient display 1 Run the test program auto exe from CD ROM You could also use any other image suc...

Page 17: ...er Turn the power on or off 5 X Contrast Brightness key For Right Increase adjustment The key is the hot key for Brightness and Contrast 6 ENTER key Enter sub menus and select items For models with DV...

Page 18: ...Photo sRGB ON OFF Full Aspect 1 1 Display Mode is only available for wide screen models and 1 1 is specially available for 24 wide screen models SYSTEM Input D sub English OSD Settings DVI French DDC...

Page 19: ...ress the the W or X keys then the ENTER key to select Brightness or Contrast The X key will increase the level while the W key will decrease the level To exit press the MENU key Press the W key contin...

Page 20: ...to your region see Language on page 28 under OSD Settings for more details For more information on each menu please refer to the following pages Display menu on page 21 Picture menu on page 23 Pictur...

Page 21: ...t item 4 Press the W or X keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Auto Adjustment Optimizes and adjusts the screen s...

Page 22: ...een image 0 to 100 Pixel Clock Adjusts the pixel clock frequency timing to synchronize with the analog input video signal Not applicable to a digital input signal See also Picture optimization on page...

Page 23: ...light and dark shades The function is not available for use when DynamicContrast is on Press the X key to increase the brightness and press the W key to decrease the brightness 0 to 100 Contrast Adjus...

Page 24: ...ve influence on the color tint of the image e g if you reduce the Blue level the image will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint Press the W or X...

Page 25: ...ess the W or X keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Picture Mode Selects a picture mode that best suits the type...

Page 26: ...an 16 10 to be displayed without geometric distortion Full Scales the input image to fill the screen Ideal for 16 10 aspect images Aspect The input image is displayed without geo metric distortion fil...

Page 27: ...nd then press the ENTER key to select that item 4 Press the W or X keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Input Sel...

Page 28: ...English French German Italian Spanish Polish Japanese Czech Traditional Chinese Hungarian Simplified Chinese Serbo Croatian Romanian Dutch Russian Swedish Portuguese H Position Adjusts the horizontal...

Page 29: ...to be locked press and hold the MENU key for 15 seconds to enter the OSD Lock option and make changes Alternatively you may use the W or X keys to select OFF in the OSD Lock submenu from the OSD Setti...

Page 30: ...er color Clean the LCD screen Cycle power on off These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow...

Page 31: ...erent input sources may appear distorted or stretched on the monitor running at its native resolution To have the optimal display performance of each type of input sources you can use the Display Mode...

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