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32 Troubleshooting 

 

9. Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the 

How to adjust the screen resolution on page 16

 section, and then select the correct 

resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by 
working through the instructions in the 

How to adjust the screen refresh rate on page 17

 section It 

is normal for blurring to occur due to conduction losses in extension cables. You can minimize 
these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the 

How to adjust the screen resolution on page 16

 section. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or 
more pixels are permanently red, green, blue or another color.

  Clean the LCD screen.

  Cycle power on-off.

  These are pixels that are permanently on or off and is a natural defect that occurs in LCD 

technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” 
message box to reset the color settings to the factory defaults. 

If the image is still not correct and the OSD also has faulty coloration, this means one of the three 
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is 
bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means 
you are using a display mode that this monitor does not support, please change the setting to one 
of the supported mode. Please read “

Supported PC Timings on page 34

” section.

Faint shadow from the static image displayed is visible on the screen:

Activate the power management function to let your computer and monitor go into a low power 
"sleep" mode when not actively in use.

Use a screensaver to prevent the occurrence of image retention.

Is the prompt on the display illuminated in orange?

Downloaded from ManualMonitor.com Manuals

Summary of Contents for FP73E S

Page 1: ...Welcome FP73E S FP93E S LCD Color Monitor User Manual Downloaded from ManualMonitor com Manuals...

Page 2: ...wer supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be operated from the t...

Page 3: ...e the monitor on an existing computer 13 How to install on Windows Vista systems 14 How to install on Windows XP system 15 How to adjust the screen resolution 16 How to adjust the screen refresh rate...

Page 4: ...eck you have the following items If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Quick Start Guide CD ROM Power Cord Signal Cable D Sub Signal Cab...

Page 5: ...ng the box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport Audio Cable Downloaded...

Page 6: ...know your monitor 2 Getting to know your monitor Front view Back view 1 Audio cable socket 2 Power AC input jack 3 DVI D input socket 4 D Sub input socket Earphone socket Downloaded from ManualMonitor...

Page 7: ...the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat o...

Page 8: ...rojectors The digital video signals produce a superior quality picture than analog video signals Connect the plug of the D Sub cable at the end without the ferrite filter to the monitor D Sub socket C...

Page 9: ...er end to a power point just yet 6 Turn on the power Plug the other end of the power cord into a electric outlet and turn it on Turn on the monitor by pressing the power button on the front of the mon...

Page 10: ...or an extended period of time please unplug your monitor from the electric outlet and all connected cables before any action is taken It is recommended to pack the monitor in its original equipment To...

Page 11: ...turn on your computer after connecting the monitor to your computer Windows will automatically recognise the new or different hardware and will launch its Found New Hardware wizard Follow the wizard...

Page 12: ...llowing these instructions You should instead be following the instructions for How to upgrade the monitor on an existing computer 1 Follow the instructions in How to assemble your monitor hardware on...

Page 13: ...other versions of Windows however as at the time of writing BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems Installing monitor...

Page 14: ...ntinue in the prompted User Account Control window 5 Click the Driver tab and the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Softw...

Page 15: ...currently shown you will need to continue with these instructions 5 Click the Driver tab and the Update Driver button The Hardware Update Wizard will display Follow the wizard instructions noting the...

Page 16: ...type and its initial resolution To take full advantage of LCD technology you should select the native resolution setting of 1280 x 1024 1 Open Display Properties and select the Settings tab You can op...

Page 17: ...he specification section of this User Manual Supported PC Timings on page 34 You can choose 60 70 and 75 Hertz but not 72Hz for the native resolution of 1280 x 1024 1 Double click the Display icon in...

Page 18: ...test image utility which you can use to check for screen color grayscale and line gradient display 1 Run the test program auto exe from CD ROM You could also use any other image such as the desktop o...

Page 19: ...hot key for Contrast 4 X Right key For Right Increase adjustment Right key is the hot key for Brightness 5 ENTER key Enter sub menus and select items 6 Power Turn the power on or off OSD On Screen Di...

Page 20: ...Mode YES Reset Color NO PICTURE ADVANCED Picture Mode Standard Senseye Demo Movie Dynamics Photo sRGB ON OFF AUDIO Volume English Mute ON Fran ais OFF Deutsch Italiano Espa ol DVI Polski SYSTEM Input...

Page 21: ...dicator Further press the X key to increase or the W key to decrease the screen brightness and press the MENU key to exit Press the W key to display the Contrast indicator Further press the X key to i...

Page 22: ...ngs for more details For more information on each menu please refer to the following pages Display menu on page 23 Picture menu on page 25 Picture Advanced menu on page 27 Audio menu on page 29 System...

Page 23: ...W or X keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Auto Adjustment Optimizes and adjusts the screen settings automatica...

Page 24: ...xel Clock Adjusts the pixel clock frequency timing to synchronize with the analog input video signal Not applicable to a digital input signal See also Picture optimization on page 18 0 to 100 Phase Ad...

Page 25: ...ange Brightness Adjusts the balance between light and dark shades Press the X key to increase the brightness and press the W key to decrease the brightness 0 to 100 Contrast Adjusts the degree of diff...

Page 26: ...olors can be altered to change the color tint of the image The default start setting is 50 Decreasing one or more of the colors will reduce their respective influence on the color tint of the image e...

Page 27: ...tions 5 To return to the previous menu press the MENU button Item Function Operation Range Picture Mode Selects a picture mode that best suits the type of images shown on the screen Standard for basic...

Page 28: ...selected mode from Picture Mode The screen will be divided into two windows the left window demonstrates images of Standard mode while the right window presents the images under the specified mode Pre...

Page 29: ...and then press the ENTER key to select that item 4 Press the W or X keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Volume A...

Page 30: ...tion Range Input Selects the D sub analog or DVI digital input Use this to change the input to that appropriate to your video cable connection type Press the W or X keys to adjust the value DVI D sub...

Page 31: ...ess the W or X keys to adjust the value To unlock the OSD controls when the OSD is preset to be locked press and hold the MENU button for 15 seconds to enter the OSD Lock option and make changes Alter...

Page 32: ...hese are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow blue or pink appearance Select MENU PICTURE Color...

Page 33: ...ate and make adjustments based on these instructions The image is displaced in one direction Read the How to adjust the screen resolution on page 16 section and then select the correct resolution refr...

Page 34: ...display mode Input timing Resolution Horizontal Frequency KHz Vertical Frequency Hz Pixel Frequency MHz Comment 640 x 350 31 47 P 70 08 N 25 17 DOS 720 x 400 31 47 N 70 08 P 28 32 DOS 640 x 480 31 47...

Page 35: ...ge setting 5 buttons and i key Contrast brightness vert hor image position phase pixel clock color balance color palette multiple language OSD OSD position input selection picture mode Senseye demo Po...

Page 36: ...ltage Tilt down up Swivel left right Height adjustment Dimensions H x W x D Weight Automatic switched mode power supply 100 240 V 50 60 Hz 5 20 180 180 72 mm 416 1 x 371 6 x 222 mm 6 2 kg Downloaded f...

Page 37: ...ttons and i key Contrast brightness vert hor image position phase pixel clock color balance color palette multiple language OSD OSD position input selection picture mode Senseye demo Power management...

Page 38: ...oltage Tilt down up Swivel left right Height adjustment Dimensions H x W x D Weight Automatic switched mode power supply 100 240 V 50 60 Hz 5 20 180 180 60 mm 429 x 409 2 x 222 mm 6 76 kg Downloaded f...

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