BenQ BH2401 User Manual Download Page 3

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Table of Contents

Safety warnings and precautions ...................................... 1

Important safety instructions............................................ 2

Notes on the LCD panel of this display..................................... 2
Safety notice for remote control................................................. 3
BenQ ecoFACTS.............................................................................. 4

Package contents ................................................................. 5

Setting up the display .......................................................... 6

Mounting the display....................................................................... 6

Parts of the display and their functions .......................... 8

Connection ......................................................................... 13

Connecting audio/video signals .................................................  13
Connecting the digital inputs .....................................................  13
Connecting the RS-232 input.....................................................  13
Connecting power........................................................................  14

Basic operations................................................................. 15

Menu operations................................................................ 27

Control Action.............................................................................. 27
Setting menu .................................................................................. 27

Summary of Contents for BH2401

Page 1: ...BH2401 BH2801 BH3501 BH3801 BH3801D BH2801N BH3801N LCD Monitor User Manual ...

Page 2: ...contents thereof without obligation to notify any person of such revision or changes Copyright Copyright 2019 BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise witho...

Page 3: ...l 8 Input output terminals 10 Remote control 11 Using the remote control 12 Connection 13 Connecting audio video signals 13 Connecting the digital inputs 13 Connecting the RS 232 input 13 Connecting power 14 Basic operations 15 Turning the display on or off 15 Switching input signals 15 Adjusting audio volume level 16 Operations in the OSD menu 17 Initial setup 18 System Update 18 Multimedia butto...

Page 4: ...put settings Android 27 Input settings HDMI 34 Product information 36 Specifications 36 X Sign content compatibility 38 USB device compatibility 38 Dimensions 41 Supported input signal resolution 48 Troubleshooting 49 5 6 19 ...

Page 5: ...y Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries Make sure that the surface and fixing points are strong enough to sustain the weight of the display To reduce the risk of electric shock do not remove covers No user serviceable parts inside Refer servicing to qualified service personnel To prevent personal injuries mounting the display or...

Page 6: ...rms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Notes on the LCD panel of...

Page 7: ...n may occur on the inner side of the cover glass it s a natural phenomenon and will not affect the operation of the display This condensation will usually disappear after around 30 minutes of normal operation If display of a still image is required it is recommended that the Anti Image Retention function is enabled under the Initial Setting menu Safety notice for remote control Do not put the remo...

Page 8: ...ment and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key eco friendly design highlights of each product hoping to ensure that consumers make informed green choices...

Page 9: ...AAA battery x 2 The type of power cord supplied may differ from that illustrated depending on your region of purchase Before discarding the package check that you haven t left any accessories inside the box Dispose of packaging materials wisely You can recycle the cardboard carton Consider storing the package if possible for future transport of the display Do not leave plastic bags within reach of...

Page 10: ...o qualified technicians Improper installation may cause the display to fall or malfunction Installing the display on a wall 1 Place a clean dry and lint free cloth on a flat horizontal and object free surface Make sure that the size of the cloth is larger than the display 2 Gently lay the display on the cloth with the LCD screen facing down 3 Remove the desktop stands from the display if installed...

Page 11: ... torque 9 10Kg cm The mounting means should be strong enough to bear the weight of the display To maintain proper ventilation keep at least 10 mm of clear space from the back cover of the display to the wall Please consult a professional technician for wall mount installations The manufacturer accepts no liability for installations not performed by a professional technician The AC IN OUT socket sh...

Page 12: ...Parts of the display and their functions 8 Parts of the display and their functions Front panel Rear panel Bottom panel BH2801 BH2801N BH3801 BH3801D BH3801N BH2401 BH3501 ...

Page 13: ...evel Home Go back to main launcher BACK Back Return to the previous level NA Volume up Volume down Select Right Left Select different item Increase Decrease volume MENU Scroll up Select different item Menu Open or close OSD menu INPUT Scroll down Select different item Input Switch between input sources 1 2 3 4 5 6 Press INPUT for 10 seconds to switch between default and alternative key function ...

Page 14: ...tion RS232 3 5mm Receives control signals from a computer or another display RJ45 Connects to the RJ 45 port on your Ethernet or router DC IN Connects to a power outlet via the supplied power cord and adapter USB 2 0 Accesses multimedia files on USB drives directly HDMI Receives HDMI signals from an external device such as a Blu ray disc player 1 2 3 4 5 ...

Page 15: ...INPUT Selects an input source MENU Opens or closes the OSD menu OK Scrolls through settings and options in the OSD menu when the OSD menu is on BACK Return key HOME Android system main screen button Volume Turns up down the volume X Sign Opens the X Sign app in Android 1 2 3 4 5 6 8 7 1 2 3 4 5 6 7 8 ...

Page 16: ...nsor window is exposed to direct sunlight or strong light the remote control may not operate properly In this situation change the light source readjust the angle of the display or operate the remote control from a location closer to display s remote control sensor window 1 Open the remote control battery compart ment cover 2 Insert the batteries ensuring that the positive and negative marked batt...

Page 17: ...mly seated Connecting the digital inputs 1 Connect the HDMI output jack of a computer to the HDMI input jack on the display using an HDMI cable 2 To view images from this input press the INPUT button on the remote control Connecting the RS 232 input You can connect a computer to the display via the RS 232 to send commands from the computer to the display This connection is applicable to straight t...

Page 18: ...cord is suitable for use with 100 240V AC power only The power cord and outlet illustrated may differ from the ones used in your region Only use an appropriate power cord for your region Never use a power cord which appears damaged or frayed or change the plug type on the power cord Be aware of the power loading when you use extension cords or multiple outlet power boards There are no user service...

Page 19: ...m the input menu Play picture song video via MultiMedia Please make sure that the content resolution matches the display resolution refer to X Sign content compatibility on page 38 for the resolution table For more information regarding Multimedia please refer to Multimedia on page 20 HDMI To play content from HDMI source connect the HDMI cable to the source directly or switch HDMI input manually ...

Page 20: ...e front panel of the display Go to Setting Audio to adjust the volume Refer to Audio settings Android on page 28 for more information 1 1 mode BH3801 only shows the upper section 1920x600 from the 1920x1080 source BH2801 only shows the upper section 1920x360 from the 1920x1080 source BH2401 only shows the upper section 1920x190 from the 1920x1080 source BH3501 only shows the upper section 1920x130...

Page 21: ...ENU to open the OSD menu 1 Press MENU to open the OSD menu 2 Press or to select an item 3 Press INPUT to confirm selections 3 Press OK to confirm selections 4 Press or to select a feature and press or to adjust settings Press OK to save changes 5 Press Back to close the OSD menu 5 Press MENU to close the OSD menu ...

Page 22: ...structions to set up the language date and time and network Or your can skip some of these steps and complete the setup later System Update Whenever a new version of software is available the system will automatically detect the update and will prompt you to download it every time you launch the system For manual update go to System About System update For more information about System update plea...

Page 23: ...ol To operate the multimedia system use the buttons on the remote control No Name Description MENU Switches to the OSD menu Directional buttons for selecting a desired item OK Selects deselects a menu item BACK Goes back to the previous screen 3 2 1 4 1 2 3 4 ...

Page 24: ...nd select X Sign app For more information about X Sign please refer to X Sign user manual Multimedia Multimedia files such as images audio files and videos can be played by clicking on the icon Select all or the corresponding file type on the left side to see the file type you want to play ...

Page 25: ...rent image Shrink the current image Rotate the current image counter clockwise Rotate the current image clockwise See the information about the file name creation time file size and the file format Without function Playing settings Animation effect is without function You can select playing interval time Supported image format max resolution JPEG base line up to 8K x 8K progressive up to 4K x 4K P...

Page 26: ... Shuffle Play The audio files play in a random order Check audio files in the playlist See the information about the file name file duration artist name file format audio codec and the file path Supported audio format codec wma WMA WMAPro 128Kbps 320Kbps 8KHz 48KHz sampling rate mp3 MPEG Layer 3 32Kbps 320Kbps 32KHz 48KHz sampling rate wav PCM Max 320Kbps Max 48kHz sampling rate ADPCM 384Kbps 8KHz...

Page 27: ...dio codec and video codec Repeatedly play one video file in the playlist Repeatedly play the whole video files in the playlist Shuffle Play The video files play in a random order Supported video format codec up to 4K resolution 3gp H 264 MP HP Level 4 1 H263 MPEG 4 SP L0 3 ASP L0 5 avi MPEG 1 MPEG 2 MP HL MPEG 4 SP L0 3 ASP L0 5 H 264 MP HP Level 4 1 H263 VP6 MJPEG mkv VP9 H 265 mov MPEG 4 SP L0 3...

Page 28: ...tions 24 File Manager File Manager can only manage files To play pictures songs or videos use Multimedia MAC SN Check the MAC address and serial number Setting Refer to Setting menu on page 27 for more information ...

Page 29: ...the Internet Network setting Go to Network Ethernet If there is no IP address shown please connect the display to the ethernet cable Wireless connection 1 Go to Network Wi Fi 2 Set the switcher to On A list of available networks will show on the screen To find the MAC address in Android OS please go to Setting System About Status ...

Page 30: ...ed to the WLAN Proxy setting 1 Go to Network Proxy 2 Check the box of Proxy Switch to enable or disable the function 3 Enter the proxy host name 4 Enter the using channel Please make sure your Wi Fi dongle is approved by BenQ Ethernet will be disable automatically if Wi Fi turn on and connect to network For wireless connection BenQ shipment does not include wireless dongles therefore you may purch...

Page 31: ...l to enter the General menu Select Android Press on the remote control and press OK to select a desired input source Use the brightness bar to adjust the brightness for the display Press OK on the sun moon icon to adjust max min brightness Action Description 1 Press OK on the remote control to set on or off 2 Press on the remote control to adjust 3 Press OK on the remote control to shift 1 2 3 ...

Page 32: ...Options are Standard Class Meeting Movie or Custom The default value of Sound mode is Standard The detail settings of Sound mode can be modified only in Custom mode Treble Press on the remote control to adjust the treble Bass Press on the remote control to adjust the bass The default value of Mute is Off When mute is On Sound mode and Balance are grayed out Adjust the volume to switch Mute to Off ...

Page 33: ...roid input Select a time period 1 5 10 20 30 40 50 minutes for the display to turn off the panel back light Set to Off to turn off the function Power save mode This feature only works on HDMI input High Power off the display five minutes later Low Turn off the panel back light five minutes later Off Turn off the function Rotation Switch the landscape and portrait mode ...

Page 34: ...nimation Copy animation zip file 2MB to USB drive under benq folder Rename the file to bootanimation zip Click Change animation to load the changed animation Restore animation Click Restore animation to restore the original animation Menu Description Key lock Press OK on the remote control to enable or disable Key lock IR lock Press OK on the remote control to enable or disable IR lock Pixel shift...

Page 35: ...oid Startup Shutdown Click to set Startup channel Wake on Lan Power off reminder and Add task Refer to Startup Shutdown on page 33 for more information Certification Click to check the acquired certification USB cloning Click to export import the setting Factory data reset Select Factory data reset to erase all data from the display About Click to view software version and get System Update Refer ...

Page 36: ...e message does not show up select Update to initiate manually 2 USB Update Copy the upgrade file to the root of a FAT32 format USB drive Make sure the file name is update_signed zip Insert the USB to the display and the system will prompt a message for update confirm If the message does not show up select USB Update to start update detection Select Start Update to initiate upgrade process ...

Page 37: ...s Description Startup channel Select a startup input after powering on the display Wake on Lan This feature allows computer to wake up display via LAN connection Power off reminder Choose whether to display an alert message while powering off the display Add task Setup a schedule to startup and shutdown the display periodically ...

Page 38: ...connecting the HDMI cable to the device For more information about Audio settings HDMI please refer to Audio settings Android on page 28 For more information about Device settings HDMI please refer to System settings Android on page 31 Display settings HDMI Use Zoom mode to adjust the image Menu Description Zoom mode Options are Full 1 1 The default value of Zoom mode is Full ...

Page 39: ... Options are Standard Bright Soft and Custom You can also adjust Brightness level Contrast Hue Sharpness and Saturation The default value of Picture Mode is Standard The detail settings of Picture Mode can be modified only in Custom mode Color Options are Standard Cold or Warm Image Noise Reduction Options are Off Low Middle High ...

Page 40: ...ideo Audio Control NO Audio Audio W Amp 1W x 2 Internal speaker O Power AC power supply 100 240V AC 50 60 Hz Consumption typical 20W BH3801 BH3801N 38W BH3801D 45W Consumption standby 0 5W Environment Operating Temperature 0o C 50o C Operating Humidity 20 80 RH Non Condensing Storage Temperature 25o C 60o C Storage Humidity 20 80 RH Non Condensing Display Orientation Landscape Portrait Mechanical ...

Page 41: ...ernal speaker O Power AC power supply 100 240V AC 50 60 Hz Consumption typical 13W 18W Consumption standby 0 5W Environment Operating Temperature 0o C 50o C Operating Humidity 20 80 RH Non Condensing Storage Temperature 25o C 60o C Storage Humidity 20 80 RH Non Condensing Display Orientation Landscape Portrait Mechanical Weight without packing with packing 3 4kg 5 5kg 3 9kg 6 4kg Dimensions W x H ...

Page 42: ...H 265 HEVC H 265 HEVC Picture JPG PNG JPG PNG JPG PNG JPG PNG JPG PNG File Extensions Container Video Codec Maximum Resolution Max Frame Rate fps Max Bit Rate Mbps Audio Codec dat mpg mpeg MPG MPEG1 1080P 30 20 MPEG 1 L2 L3 AC3 AAC L PCM dat mpg mpeg MPEG MPEG2 1080P 30 20 MPEG 1 L2 L3 AC3 AAC L PCM ts trp tp m2ts TS MPEG2 1080P 30 20 MPEG 1 L2 L3 AC3 AAC H 264 vob MPEG2 PS MPEG2 1080P 30 20 MPEG ...

Page 43: ...Rate Khz mp3 MPEG1 Layer2 32 448 32 48 mp3 MPEG1 Layer3 32 320 32 48 N A Works with video files only AC3 32 640 32 44 1 48 m4a AAC AAC HEAAC 24 384 8 48 wma asf WMA 128 320 8 48 N A Works with video files only LPCM 64 1 5 8 48 File Extensions Image Photo Resolution jpg JPEG Base line 15360x8640 Progressive 1024x768 png PNG non interlace 4096x2160 interlace 1200x800 bmp BMP 4096x2160 File Extension...

Page 44: ...itle UTF 8 Plain Text mkv mkv DVD Subtitle UTF 8 Plain Text ASS SSA Universal Subtitle Format VobSub avi AVI XSUB File Extensions Container Notes srt SubRip ssa SubStation Alpha ass SAMI smi sub SubViewer SubViewer 1 0 2 0 only MicroDVD DVDSubtitleSystem Subldx VobSub txt TMPlayer File Extensions Container Subtitle Codec ...

Page 45: ...Product information 41 Dimensions BH2801 Unit mm ...

Page 46: ...Product information 42 BH3801 Unit mm ...

Page 47: ...Product information 43 BH2401 Unit mm ...

Page 48: ...Product information 44 BH3501 Unit mm ...

Page 49: ...Product information 45 BH3801D Unit mm ...

Page 50: ...Product information 46 BH2801N Unit mm ...

Page 51: ...Product information 47 BH3801N Unit mm ...

Page 52: ... Supported input signal resolution Resolution Input source HDMI 1920 x 360 60Hz 1920 x 1080 60Hz 720p 50Hz 720p 60Hz 1080i 50Hz 1080i 60Hz 1080p 24Hz 1080p 25Hz 1080p 30Hz 1080p 50Hz 1080p 60Hz supported Vacant not supported ...

Page 53: ... that all cables are connected firmly The computer input image looks strange Have you chosen an unsupported output resolution on the computer Refer to Supported input signal resolution on page 48 and Troubleshooting on page 49 to select a supported resolution and try again The control panel buttons do not work Have you locked the control panel buttons Unlock the buttons and try again The remote co...

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