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43
TROUBLE SHOOTING AND SERVICE
INFORMATION
If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem
Cause
Solution
The camera
cannot power up.
There is no battery or the
battery is not inserted
correctly.
Insert the battery correctly.
The battery has no power.
Replace the battery.
The battery
power is draining
quickly.
The external temperature is
extremely low.
--
Many shots are being captured
in dark places, requiring a
flash.
--
The battery or
camera is warm.
The camera or flash was used
continuously over a long
period of time.
--
The flash does
not fire or
recharge.
The camera flash is turned off. Set the flash to Auto Flash.
The light source is sufficient.
--
Even though the
flash fired, the
image is dark.
The distance to the subject is
greater than the flash's
effective range.
Get closer to the subject and
shoot.
The image is too
bright or too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is
write-protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
I cannot
download images
from the camera
to my computer.
The free space on the hard
disk of your computer is
insufficient.
Ensure that the hard disk has
enough space for running
Windows and that the drive for
loading image files has free space
equal to or greater than the
memory card in the camera.
There is no power being
supplied to the camera.
Replace the battery.
AE250 UM EN.book Page 43 Thursday, April 26, 2012 11:12 AM
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