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Troubleshooting and service information 59
Engli
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Troubleshooting and service
information
If your camera cannot operate normally, see the frequently encountered
problems and solutions listed below. If the problem persists, contact your
nearest service center or technical support.
Problem
Cause
Solution
The camera
cannot power
up.
There are no batteries or
the batteries are not
inserted correctly.
Insert the batteries correctly.
The batteries have no
power.
Replace the batteries.
The battery
power is
draining quickly.
The external temperature is
extremely low.
--
Many shots are being
captured in dark places,
requiring a flash.
--
The batteries or
camera is warm.
The camera or flash was
used continuously over a
long period of time.
--
The flash does
not fire or
recharge.
The camera flash is turned
off.
Set the flash to Auto Flash.
The light source is
sufficient.
--
Even though the
flash fired, the
image is dark.
The distance to the subject
is greater than the flash's
effective range.
Get closer to the subject and
shoot.
The image is
too bright or
too dark.
The exposure is excessive
or inadequate.
Reset exposure compensation.
I cannot format
a memory card.
The memory card is write-
protected.
Remove the write protection.
End of the memory card
life.
Insert a new memory card.
AC100 - EN.book Page 59 Monday, November 7, 2011 5:12 PM