Version 0.5
10 February 2014
Troubleshooting
Frequently Asked Questions
Q
: The
Internet Gateway
won’t turn on.
A
:
1
. Please check if the power supply is connected correctly.
2
. Check if the power supply is working.
Q:
The
Internet Gateway
has no internet connection.
A:
1.
Please check if the modem/router has internet connection.
Q:
What can I use to control the Internet Gateway?
A:
1.
You can use
Internet Gateway
and control
all devices.
Q:
How to connect to a Smart Meter?
A:
Always use the supplied P1 cable, plug the small (RJ12) plug inside the Smart meter and the bigger plug
(RJ45) into the Gateway. The Gateway will automatically start receiving data. (picture on page 1)
A:
Does your Smart meter not yet have the P1 connector, ask your Electricity company for priority placement
and you will receive your smart meter within 1 month.
A:
Is the cable to short, extend your cord (without crossing any wires!) to the length you need.
