Bender NGRM700, Manual, Page: 8 / 80

Important information
8 NGRM700_D00292_04_M_XXEN/09.2019
1.2 Technical support: service and support
For commissioning and troubleshooting Bender offers you:
1.2.1 First level support
Technical support by phone or e-mail for all
Bender products
 
Questions concerning specific customer applications
 
Commissioning
 
Troubleshooting
Telephone: +49 6401 807-760*
Fax: +49 6401 807-259
In Germany only: 0700BenderHelp (Tel. and Fax)
E-mail: support@bender-service.de
1.2.2 Repair service
Repair, calibration, update and replacement service for Bender products
 
Repairing, calibrating, testing and analysing Bender products
 
Hardware and software update for Bender devices
 
Delivery of replacement devices in the event of faulty or incorrectly delivered Bender
devices
 
Extended guarantee for Bender devices, which includes an in-house repair service or
replacement devices at no extra cost
Telephone: +49 6401 807-780** (technical issues)
+49 6401 807-784**, -785** (sales)
Fax: +49 6401 807-789
E-mail: repair@bender-service.de
Please send the devices for repair to the following address:
Bender GmbH, Repair-Service,
Londorfer Straße 65,
35305 Grünberg
1.2.3 Field service
On-site service for all Bender products
 
Commissioning, parameter setting, maintenance, troubleshooting for Bender
products
 
Analysis of the electrical installation in the building (power quality test, EMC test,
thermography)
 
Training courses for customers