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34 BEN-E-BIKE INSTRUCTION MANUAL

AMPERUM GmbH
Stuttgarter Str. 72
D-78628 Rottweil

www.ben-e-bike.net
[email protected]

If the knurled screw is completely turned to the left (counter clockwise - CCW), the damping is low (delivery
condition). If you turn the knurled screw clockwise to the right, the damping will increase during rebound.

LOCKOUT

If you drive uphill for a long time standing up, it may be advisable in this particular case to block the front fork via
the "LockOut". Simply turn the blue lever on the right fork leg to the right stop. When driving downhill on uneven
ground, the LockOut must be deactivated again.

MAINTENANCE

Suspension forks are complex components that require regular maintenance and care. Contact your dealer for
regular inspection (for example, annually, depending on the application) so that he can arrange for a service to be
provided by the manufacturer of the suspension fork (Spinner USA).

The maintenance of a suspension fork by the manufacturer is not included in the two-year warranty!

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Summary of Contents for TWENTY E-POWER

Page 1: ...User manual for the Model Year 2020 TWENTY E POWER TWENTYFOUR SIX E POWER TWENTYFOUR E POWER PRO TWENTYSIX E POWER PRO TWENTYSEVEN5 E POWER PRO ...

Page 2: ...s hand over this manual as well VALIDITY This instruction manual is valid for BEN E BIKE s of model year 2020 The safety instructions for proper battery use are explained at the end of this manual MARKING OF SAFETEY ADVICE The purpose of warnings is to draw your attention to possible dangers These warnings require your full attention and understanding of the statements Failure to follow a warning ...

Page 3: ...Rottweil www ben e bike net info ben e bike com The word NOTE warns of possible material damage NOMENCLATURE The following figure shows an example of the most important components of a BEN E BIKE This is just a schematic illustration the respective model may differ slightly ...

Page 4: ...e this bike Do not leave your child on the road with the BEN E BIKE until he or she is able to handle it properly Danger for children and for people with insufficient knowledge or skills Incorrect use of a BEN E BIKE may result in an accident or injury Do not allow a BEN E BIKE to be used by persons with reduced physical sensory or mental abilities or lack of experience and knowledge Do not allow ...

Page 5: ...nd road conditions Clothes can catch in rotating or moving parts If your child wears the wrong footwear it may slip off the pedals Let your child use the BEN E BIKE only when wearing tight fitting clothing Let your child use the BEN E BIKE only when wearing non slip shoes with a stable sole The BEN E BIKE may be damaged if is used the wrong way Do not allow your child to jump over ramps and mounds...

Page 6: ... roads With hardly visible clothing other road users can poorly recognize your child thereby reacting too late in dangerous situations Only allow your child to drive on the street with bright and eye catching clothing e g sportswear with reflective elements If your child does not wear a helmet severe head injuries may occur in the case of an accident Only allow your child to use the BEN E BIKE whe...

Page 7: ...ith bar ends defective parts must be replaced with original spare parts from AMPERUM GmbH Only have accessories installed which corresponds to the country specific regulations for road traffic see chapter Notes Road Traffic Only install accessories that meet the specifications and quality of the original equipment RESIDUAL RISKS The use of a BEN E BIKE is subject to the following unpredictable res...

Page 8: ...f the BEN E BIKE see chapter Warranty a BEN E BIKE is intended for the exclusive use of children whose body size is set to the correct sitting position a BEN E BIKE is intended for private use only For commercial use a reduced warranty period of 12 months applies a BEN E BIKE is not intended for abnormal use e g for racing and competition events see chapter Warranty a BEN E BIKE is not intended fo...

Page 9: ...abled or harassed Many regions offer courses for children Here your child can playfully learn driving and correct behaviour in traffic Regulations for lighting To ride on the road bicycles must be equipped with headlamps taillights cat eyes on pedals and wheels a white front reflector and a red rear reflector All these lighting components must meet the country specific requirements and be marked w...

Page 10: ...ess and incorrect use significantly increases wear Different materials have individual characteristics in terms of wear consult your dealer if you have any questions regarding wear parts of a BEN E BIKE check the condition of all wear parts regularly see chapter Before every ride and Maintenance Maintain wear parts regularly see chapter Cleaning and care Typical wear parts The following wear parts...

Page 11: ...y see chapter Maintenance Gear shift 2 MAXIMUM DRIVER WEIGHT The driver weight specified on the frame of the BEN E BIKES may under no circumstances be exceeded not even briefly See note on the seat tube and the top tube The maximum allowed weight is based on the weight of the rider including clothing protective clothing and possibly a backpack 3 LUGGAGE RACK All Ben E Bikes of the model year 2020 ...

Page 12: ... to your child that it is necessary to adapt the driving style while riding with luggage 5 THEFT PROTECTION Explain to your child how a BEN E BIKE can be effectively protected against theft Give your child a sturdy chain or U lock that allows the BEN E BIKE to be fastened to a fixed object such as a bicycle stand 6 TRANSPORT If you cannot safely transport the BEN E BIKE in the boot of your car ple...

Page 13: ...m or in nature Dispose of lubricants cleaning agents and care products via a collection point for special waste Read the instructions printed on the packaging of the products used Tires and tubes Tires and tubes are no household waste Dispose them at a collection station in your city or community Bike Dispose the BEN E BIKE as electronic waste at a collection station in your city or community Batt...

Page 14: ... when wet NOTES ON CHAIN DRIVE The chain drive consists of a chainring on the crank and a cassette with ten sprockets on the rear wheel The gears are switched via a trigger switch on the right side of the handlebar see chapter Operation Gearshift The smaller the sprocket on the rear wheel the higher the gear you choose and your child will experience a low cadence The larger the sprocket on the rea...

Page 15: ...erefore not mandatory to use battery powered headlamps or to install a dynamo The 6Volt output is switched on off by pressing the rocker arrow up on the OLED display see OPERATING THE OLED DISPLAY in a later chapter of this manual A 2 pin connection cable with a length of 15cm is also included in the BEN E BIKE accessory pack The positive pole of the cable is the red cable BEN E BIKE also offers l...

Page 16: ...sed and the front wheel is properly fixed whether the tires are in good condition and sufficiently inflated Let both wheels turn to check the concentricity the condition of the frame and components look at all components and watch out for deformations cracks and discoloration Grasp the handlebar pedals and saddle one at a time and check that all components are properly fixed the function of the br...

Page 17: ...ignificantly For the last centimetre you will need a lot of force to completely close the lever The final position of the lever should be parallel to the wheel The lever must rest against the fork so that it cannot be opened unintentionally Check the seat by trying to turn the closed lever If the tension lever can be turned the secure attachment of the front wheel is not ensured You have to open i...

Page 18: ...y by a specialist dealer The final assembly and adjustment by a specialized dealer is a precondition for full warranty see chapter Warranty If the BEN E BIKE has not been set up for your child have it adjusted by your specialist dealer see chapter Settings Seating position Get yourself familiar with the BEN E BIKE before you drive together with your child for the first time and explain all feature...

Page 19: ...elec e g when the BEN E BIKE has toppled Make sure the chain is still in proper position on the front chainring and the sprockets of the rear cassette If the wheel has toppled to the right side you should check the functionality of the derailleur A bent rear derailleur or a bent hanger can cause the rear derailleur or the chain to get into the spokes There is then acute danger of falling In case o...

Page 20: ... replace a damaged component Carbon components must never come into contact with high temperatures 100 C such as those are required for powder coating or similar The heat could destroy the component Also avoid storage of the BEN E BIKE near sources of heat Never mount so called bar ends on the carbon handlebar Do not shorten the carbon handlebar Always pay attention to the correct torque of all sc...

Page 21: ...ead to a lifting rear wheel which could even cause a rollover The rear wheel tends to lock at the same braking force earlier than the front wheel PULLING THE BRAKE LEVERS Pull the hand brake lever with your fingers in the direction of the handlebar for braking Modulate the braking force with the force with which you pull the handbrake lever To release the brake release the handbrake lever The fron...

Page 22: ...justing bicycle components contact your specialized dealer Incorrect tightening of screws can lead to material fatigue Bolts may soften when tightened too heavy and can break If you detect loose screw joints have them tightened by your dealer with a torque wrench If you tighten screws by yourself check the corresponding torques A list of the most important torques can be found in the appendix to t...

Page 23: ...sult in a faster fatigue of your child To adjust the seat height loosen the screw of the seat post clamp by turning it counter clockwise required tool Allen key 4 Do not pull the seat post beyond the minimum insertion depth mark on the shaft As a general rule the seat post must be inserted at least 90mm into the seat tube The released seat post can now be shifted in height Make sure that the part ...

Page 24: ...backward your child will pedal more or less from behind If the saddle is not positioned horizontally your child can not pedal with ease and needs to constantly support on the handlebar so as not to slip off the saddle Make sure that the screw connections on the seat post are tightened with the specified torque 5 Nm Use a torque wrench and do not exceed the maximum screw torque Never clamp the sadd...

Page 25: ... pressure is essential for the rolling resistance of the BEN E BIKE Read the permissible minimum and maximum air pressure on the side walls of the tire To check or adjust the air pressure unscrew the cap from the valve Place an air pressure gauge or air pump with pressure gauge on the valve and read off the pressure Note that you are using the correct adapter for your valve type AV car valve Ask y...

Page 26: ... chain properly climbs to the next larger sprocket To do this you have to turn the cranks by hand If the chain climbs slightly you will need to check if the chain will still move easily to the smaller sprockets when downshifting It may take several attempts before you ll find the right adjustment ADJUSTING THE END STOPS SCREWS To avoid that the chain or the derailleur runs into the spokes or that ...

Page 27: ...erailleur guide pulleys are just below the tips of the smallest sprocket If this is not the case you must correct the position with the H end stop screw Turn the screw clockwise as the rollers move further inward or in the opposite direction when the rollers are to move farther out Switch to the largest sprocket Care must be taken so that the rear derailleur does not get into the spokes immediatel...

Page 28: ... jump off the front chain wheel The Sunrace derailleur offers an additional damper stabilizer for the derailleur cage which can be activated via a small lever In this position the damper is not activated In this position the damper is activated The lever causes a damping of the derailleur cage and thus a reduction in the chain movement for a quieter and more stable driving With the lever in the OF...

Page 29: ... bicycle brakes If necessary contact your specialized dealer for assistance REACH ADJUSTMENT Adjusting the reach puts the brake lever closer to the handle The reach is adjusted via a screw in the brake levers see red arrow required tool Torx T25 Turn the adjusting screw only carefully and without significant force Adjust the reach so that your child can grasp the brake levers without having to tak...

Page 30: ...r or the brake calliper if you have frequently used the brakes just before A leaky brake hose or open fitting may lead to a complete failure and therefore zero brake force In the event of system leaks or kinks in the pipes contact your dealer immediately and do not use the BEN E BIKE until then When removing the wheels never pull on the brake levers The pads will otherwise be pushed together and t...

Page 31: ... note that the fork should be already compressed slightly when sitting on the BEN E BIKE this is the so called negative spring travel SAG If the air pressure is too high you sacrifice a lot of riding comfort as the front wheel loses contact to the ground more quickly Useful is a negative spring travel of about 15 20 which in the case of the SMOOTHER fork means a compression of about 15 20mm For co...

Page 32: ...g in rough terrain or when heavily using the front brake If a suspension fork bottoms frequently this may damage the fork and the frame leading to a permanent failure The BEN E BIKE must not be driven if the air has been completely discharged from the fork If you have found the ideal value for the air pressure inside the fork make a note of this value for later checks ADJUSTMENT OF THE COMPRESSION...

Page 33: ...cribed before and the fork works properly during a normal test drive Excessive compression damping causes the suspension to harden thus reducing the ride comfort significantly If the fork bottoms in extreme situations although the air pressure is set correctly then you can increase the compression damping slightly Increase the compression damping carefully by rotating the blue lever clockwise step...

Page 34: ...ble in this particular case to block the front fork via the LockOut Simply turn the blue lever on the right fork leg to the right stop When driving downhill on uneven ground the LockOut must be deactivated again MAINTENANCE Suspension forks are complex components that require regular maintenance and care Contact your dealer for regular inspection for example annually depending on the application s...

Page 35: ...lease proceed as follows Loosen the rear plastic clip that secures the cable from the motor to the controller on the left chainstay and remove the cable tie Disconnect the connector of the cable from the motor to the controller This connector requires a lot of force to unplug Remove the plastic caps from the nuts of the rear wheel axle Deactivate the rear derailleur damping if necessary red lever ...

Page 36: ...ouch the left chainstay and scratch it Make sure that the rotor is inserted exactly into the calliper The lugs for torque support must be properly inserted into the dropouts on both sides as shown in the following picture Tighten the two nuts with a torque of 35 Nm Close the plug connection between the motor and the controller Make sure that the arrows on the plug and the coupling are aligned and ...

Page 37: ...ch with rotating components chain cassette chain wheel etc Wear protective gloves Improper cleaning of the BEN E BIKE can lead to damage of the bike Never use aggressive cleaning agents sharp or metallic cleaning items such as knives hard spatulas or similar Do not use a hard water jet for cleaning Never use a high pressure washer for washing Oil or grease can pollute the environment Excess oil or...

Page 38: ... To moisten the cloth use a mild soapy water or just water After cleaning wipe all surfaces and components dry Preserve painted surfaces and metallic surfaces on the frame at least every six months CARE INSTRUCTIONS FOR THE CHAIN Incorrectly selected greases oils and care products can damage the components Consult your dealer for the use of grease oil and conditioners for the chain Do not use wate...

Page 39: ...ve any dirt on the brake components and rims immediately with a damp cloth Brake disc brakes dry when you have cleaned the BEN E BIKE with water CARE INSTRUCTIONS FOR THE SUSPENSION FORK if installed Immediately remove any dirt on the sliding surfaces of the stanchion tubes with a clean slightly oiled cloth Lubricate the sliding surface after cleaning with a little lubricant e g B silicone oil Com...

Page 40: ...ce a year If you do not have the necessary knowledge and tools for maintenance contact your dealer for the service Your BEN E BIKE should be inspected by a specialized dealer in the following intervals After 200 km or 2 months After 1 000 km or 6 months Then after every 1 000 km or annually Have all performed maintenance and repairs documented by your dealer In case of lack of expertise or incorre...

Page 41: ...st important torques can be found in the appendix to this manual SCREW CONNECTIONS Lift the BEN E BIKE approx ten centimetres and let it drop gently to the ground Pay attention to noises If you hear noticeable noises except from the chain and the rear derailleur get the appropriate screw connections tightened immediately FRAME Check that the frame and the fork are not cracked or deformed visual in...

Page 42: ...any significant lateral or radial deflection If any of the wheels have a significant axial or radial side out contact your dealer RIMS AND SPOKES Check the rims for damage and cracks visual inspection If a rim is damaged or if cracks are visible have the rim replaced immediately If in doubt have the rims checked by your dealer Gently squeeze the spokes with your thumb and fingertips and check that...

Page 43: ...r dealer Check that the brake levers are at least 8 10 mm away from the handlebar when the brake lever is pulled with maximum force If the distance is clearly less than 10mm adjust the brake see chapter Settings Brake Check that the BEN E BIKE cannot be pushed forward when the brakes are applied If you notice a too low braking force adjust the brake see chapter Settings Brake Pay attention to unex...

Page 44: ...nt torque values for the individual screws cover of the claw in the steerer tube 3 Nm rear wheel hub nuts 35 Nm battery holder mounted to frame 3 Nm brake lever mounted to handlebar 3 Nm brake calliper mounted to frame or fork 5 Nm use threadlocker brake rotor mounted to front hub 5Nm use threadlocker brake rotor mounted to rear hub motor 4Nm use threadlocker display mounted to handlebar 1 Nm bott...

Page 45: ...ric drive The three pushbuttons switch on the motor and regulate its power output The functions that are important for daily use are explained below Explain to your child that he or she should solely focus on the road traffic instead watching the display The push buttons and display features 1 on off push button 2 push button 3 push button 4 display of the assistance level 0 to 5 5 driving speed 6...

Page 46: ...he battery was already switched on and the battery was not used for more than 30 minutes the red switch must be switched off and on again after approx two seconds To activate the display keep the middle push button pressed for more than 2 seconds Likewise this button must be pressed for more than 2 seconds to turn off the system again If the Ben E Bike is parked and no button is pressed on the dis...

Page 47: ...u do not always have to choose one of the levels 1 5 to drive fast enough Now choose an appropriate support level depending on the path conditions Here are some tips on which level is best for each situation levels 0 and 1 are perfect for driving in the plane levels 2 and 3 are suitable for light to medium ascents or strong headwind level 4 should be sufficient even for steep ascents the highest l...

Page 48: ... activate the light even during daylight conditions for better visibility d Activating the walk assist Every BEN E BIKE is equipped with a so called walk assist This can be very convenient if the bike is needs to be pushed up a hill that is so steep that your child can not drive it anymore To do activate the walk assist press the button and keep it pressed The walk assist will be activated with a ...

Page 49: ...so far discharged that only a few kilometres can be driven with motor support As soon as the whole symbol starts to flash the battery is completely discharged and the motor support is deactivated until the battery is recharged f Display of the maximum speed average speed and total driving time If the maximum speed MAX shall be shown at the bottom left of the display the on off button needs to be p...

Page 50: ...ere Reset the trip display counter as well as the maximum and average speed display Switching the unit between kilometres and miles Setting the tire size Setting the battery type 24 volts or 36 volts Use the and buttons to select the desired menu item Then briefly press the on off button to edit the relevant menu item this is then displayed in yellow instead of white font Then use the and buttons ...

Page 51: ...ons of the electric drive The three pushbuttons switch on the motor and regulate its power output The functions that are important for daily use are explained below The push buttons and display features 1 on off push button 2 push button 3 push button 4 LED bar which indicates the status of the battery Features a Switching the display on and off It is necessary to switch on the battery first befor...

Page 52: ...hing on the assistance level is always set to 0 This means that the motor is still off and the BEN E BIKE drives like a normal bike Remember that a BEN E BIKE can be pedalled more easily than most children s bicycles even without motor support So you do not always have to choose one of the levels 1 5 to drive fast enough Now choose an appropriate support level depending on the path conditions Here...

Page 53: ...e highest level 5 the battery is discharged very quickly c Turning the lights on If your bicycle dealer has installed a front and tail light on your BEN E BIKE and connected it to the 6Volts output of the motor controller you can turn it on or off via the display To do this press the button for more than 1 second A small icon on the display indicates when the light is turned on LED headlights need...

Page 54: ...stop immediately The walk assist supports up to a maximum speed of 6 km h if it is active the LED s of the right bar are illuminated one after the other The speed of the walk assist can be adjusted via the PC software the factory setting is 4 km h e Battery status The left LED bar of the display indicates the charging status of the battery If all five LED s light up the battery is fully charged If...

Page 55: ...Bike is a USB dongle which is included in delivery of each bike The software is solely available for download from our website Please note that it only works in combination with Windows operating systems MacOS will not be supported Download of the software MControl Visit our website www ben e bike net here you will find under the menu item SERVICE the sub item SOFTWARE Click on the link provided t...

Page 56: ...ww ben e bike net info ben e bike com Download the file and save it on your PC Installation of the software MControl Run the installer by confirming the hint below Select the language for the installation routine this setting has no effect on the displayed language of the software HMI ...

Page 57: ...net info ben e bike com Confirm the license agreement Choose the location on the hard drive of your PC where the software shall be installed this completes the installation process Connecting the USB interfaces to your PC The following interface can be found in the accessory pack of your Ben E Bike ...

Page 58: ...play and the motor control which you can disconnect note extraction force is rather high Now hook up the USB interface instead of the display All Ben E Bike s of the first generation with the larger LC display have the same connector directly on the display The USB interface must not be connected to this LC display Neither the USB interface nor the MControl software are suitable for the LC display...

Page 59: ...eated a shortcut on the desktop of your PC Simply press the shortcut with your computer mouse twice and you are ready to go The HMI of the MControl software By default all values are already set meaningfully so that in most cases it is sufficient to adapt the basic settings maximum assistance speed and driver weight All other parameters are rather a fine tuning and can be determined empirically ...

Page 60: ...our hard disk by pressing this button If you have found the perfect setup then you should not only store it in the controller of the Ben E bike but also on the hard drive of your PC After clicking the button you can give the setup a name of your choice and if necessary change the memory location on your hard drive Important Saving the settings via the Save setup button saves only the parameters on...

Page 61: ...ver weight the motor power for each assistance level can be changed individually By default we have chosen the following settings for the small 175Wh battery 20 40 60 80 100 The larger 250Wh battery comes with the following pre defined settings 15 30 50 75 100 Within certain limits these specifications can be adapted to the personal needs Motor acceleration Here you can define whether the engine s...

Page 62: ... Always turn off the battery when the BEN E BIKE is not in use or before removing the battery The battery also recognizes by itself whether it is in use or not As soon as no current is drawn for more than 60 minutes the battery output switches off automatically To restart you must then turn off the red switch once and turn it on again after approx 2 seconds CHECK THE CHARGE CONDITION Shortly press...

Page 63: ...at ambient temperatures of 0 C to 40 C When charging make sure that the battery is not exposed to direct sunlight and that there are no combustible materials in the vicinity In addition the battery should not be charged unattended for a long time During charging it is normal that the battery heats up slightly but if you realize that the battery gets so hot that you can hardly touch it stop the cha...

Page 64: ...hich prevents the battery from overheating during heavy discharge However this protection circuit is ineffective against excessive ambient temperatures We recommend to park the BEN E BIKE always in the shade during summer If that isn t possible remove the battery take it with you and keep it safe A lithium ion battery also does not like cold temperatures below 0 C because its capacity is significa...

Page 65: ...maged after one single deep discharge and can then no longer provide sufficient capacity MECHANICAL DEFECTS OF THE BATTERY The housing of a BEN E BIKE battery is largely made of aluminium and therefore extremely robust Defects caused by mechanical impacts are therefore likely to occur very rarely However if you find a defect you should not open the battery in any case Bring the rechargeable batter...

Page 66: ...ircraft is in most cases prohibited because e bike batteries are classified as Class 9 dangerous goods and are therefore subject to the strictest airline safety regulations Furthermore it is also not allowed to ship a e bike battery by air freight even if a suitable packaging according to the safety guidelines is used BEN E BIKE batteries are approved according to UN38 3 for the transport in aircr...

Page 67: ...N E BIKE TWENTYFOUR SIX FS Modelljahr Model year 2020 Der Hersteller erklärt hiermit dass die oben aufgeführten Produkte den Bestimmungen der Maschinenrichtlinie 2006 42 EG sowie der Richtlinie für Elektromagnetische Verträglichkeit 2004 108 EG entsprechen Herewith the manufacturer declares that the above mentioned products comply with the Machinery Directive 2006 42 EG and the Directive for Elect...

Page 68: ...68 BEN E BIKE INSTRUCTION MANUAL AMPERUM GmbH Stuttgarter Str 72 D 78628 Rottweil www ben e bike net info ben e bike com ...

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