LC8710 User Manual V1.0
17
TROUBLESHOOTING
There are no user serviceable components inside the LC8710. Service should be performed
only by Bematech or qualified personnel certified by Bematech. The following guide lines will
help in identifying the source of a problem:
Video monitor display is blank
1. If the power LED on the monitor is off, check that the monitor is properly connected to its
power supply and the power supply is properly plugged into a functioning AC outlet.
2. Adjust the contrast controls on the monitor display.
3. Check that the video cable is plugged in properly on both the monitor and the LC8710.
4. If the power LED on LC8710 is off, check that the LC8710 is properly connected to its
power supply adapter and the power adapter is properly plugged into a functioning AC
outlet.
5. If the LC8710 is connected to a power supply but the power LED is off, press the power
button to turn on the unit. If it does not turn on, try replacing the power supply.
6. Replace the LC8710 if necessary.
Video monitor display is blue or frozen
1. Reset the LC8710 and check the system information on the screen during boot up.
2. If unit reboots correctly, try running application again. If same problem occurs, try
reinstalling the application software.
3. If unit cannot reboot correctly, try replacing the hard disk drive (or SSD).
Station is not communicating with server Application
1. Check that the LC8710 s' IP addresses are correct and unique (no conflict) and the port
number matches application software setup.
2. Check the Ethernet cable connections at the problem LC8710 s and at the Ethernet hub or
switch.
3. Check that host server IP address matches the LC8710 IP address group. Try pinging one
of the LC8710 IP address from the host.
4. Check host server application software setup. Restart software if necessary and test
again.
5. Reboot the host server and test again.
6. Replace Ethernet hub or switch and test again.
LC8710 does not respond to keyboard commands
1. Check the keyboard cable connections at both the keyboard and the LC8710. Unplug
the cable and re-insert fully. Check whether it snaps in correctly. Note that it’s
necessary to hold the back end of the PS2 connector near the cable exit and push in
hard to get the locking connector into place.
2. Test with known good keyboard and cable. If it works, replace the cable and/or keyboard.