Belshaw Adamatic Bakery Group
www.belshaw-adamatic.com
www.belshaw.com
Phone (+1) 206-322-5474
Revised 02/20/12
Limited Warranty
Page 2 of 2
Warranty Claims
Belshaw Adamatic Bakery Group takes pride in delivering problem-free equipment that gives years of
service to owners and operators. In case of problems with your equipment, please follow the instructions
below.
Report problems to your Distributor or Dealer
As soon as you discover a problem, contact the Distributor, Dealer, or other party from whom you purchased
the equipment. They will notify Belshaw Adamatic for you.
Only Belshaw Adamatic Customer Service can
approve or authorize warranty claims.
Please state the following:
1. Your name, company name, and telephone number
2. The location, phone number, and contact name where the equipment is installed
3. The invoice number and date of purchase of the equipment
4. The Model and Serial Number of the equipment, as written on the data tag attached to the machine.
5. A description of the problem and how it occurred
Shipping Damage and Missing Items
Damage to the packaging or crate.
On delivery, check all packages thoroughly for any sign of damage. In
cases of visible damage,
always note the damage on the Delivery Receipt.
Failure to note damage is
taken by the Freight Carrier to mean that the package is in good condition at time of receipt, and can result
in denial of a Freight Claim. Take photographs that clearly show the damage.
Damage to equipment.
If you find any damaged equipment inside the shipment, photograph the damage
both inside and outside of the package. Do not throw the packaging away. Photos of the package and
contents are needed to show the condition of the equipment at the time it was received.
Missing Items.
As soon as you believe any items to be missing from a shipment, report this to the
Distributor or Dealer from whom the equipment was purchased. If possible, photograph the entire contents
of the delivery and email this to your Distributor or Dealer, or to Belshaw Adamatic Customer Service at
.
Returning Parts and Equipment to Belshaw Adamatic Bakery Group
Under the terms of the warranty, you may be asked to return defective parts to Belshaw Adamatic Bakery
Group. These should be clearly labeled with a Return Goods Authorization Number (“RGA Number”) given
to you by your distributor, or by Belshaw Adamatic Customer Service. Parts received without an RGA
Number will not be processed. All parts should be shipped freight prepaid by the customer to Belshaw
Adamatic at the address below.
Contacting Belshaw Adamatic Bakery Group
At any time, you can contact Belshaw Adamatic Bakery Group customer service for assistance
Belshaw Adamatic Bakery Group Customer Service
814 44th St. NW, Suite 103,
Auburn WA 98001, USA
Phone: 800-578-2547 (USA/ Canada) or (+1)206-322-5474 (Worldwide)
Email:
Office Hours: Monday – Friday, 6am to 4pm, USA Pacific Time
11