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Bell Turbo Stick, Getting Started Manual, Page: 19 / 22

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Bell Turbo Stick Getting Started Manual Download Page 19

18

Troubleshooting

Below is a list of indicator lights and common error messages and possible 
solutions regarding the use of your Turbo Stick.

POWER LED  

DATA LED  

 

STATuS

 

Solid Green 

Connected to 4G LTE network 

Solid Blue 
 

Blinking Green 

4G LTE network detected

 

Solid Blue 

Connected to 4G HSPA+/HSPA network 

Solid Blue 

 

 

Blinking Blue 

4G HSPA+/HSPA network detected

 

Solid Red 

Connected to 3G network 

Solid Blue 
 

Blinking Red 

3G network detected

Solid Blue 

 

Unable to detect service 

 

No Light 

 

Blinking Blue 

 

Firmware being updated,  

 

 

Do not remove your Turbo Stick.

Solid Red 

 

Device Error 

 

No Light 

Blinking Red 

 

Initializing

No Light 

No Light 

Not powered

 

 

 

 

Summary of Contents for Turbo Stick

Page 1: ...Getting started guide Turbo Stick 4G LTE Sierra Wireless U330...

Page 2: ...quirements 3 Inserting your Bell SIM card 4 Preparing your computer for installation 5 Installing Mobile Connect for Windows 6 Installing Mobile Connect for Macintosh 8 Starting Mobile Connect 9 Using...

Page 3: ...lowing A Bell wireless account with a Mobile Internet plan If you don t have an account or a Mobile Internet plan speak with a Bell account representative to get set up An active Bell SIM card Your Mo...

Page 4: ...ing system Windows XP 32 Bit Windows Vista 32 64 Bit Windows 7 32 64 Bit USB port Type A v1 1 supported v2 0 high speed recommended COM ports 4 free COM ports I O Resources 1 IRQ 4096 bytes of I O spa...

Page 5: ...e please insert it now as described below 1 Remove the back cover and insert the SIM card as shown in the illustrations 2 Insert the SIM card with the contact points typically gold coloured facing tow...

Page 6: ...inserting your Turbo Stick into the computer 1 If you are already using a wireless connection manager such as Watcher or have it installed on your computer you should uninstall the program and restar...

Page 7: ...tomatically begin However you may be prompted to install Mobile Connect Select Install Run Mobile Connect If the auto install fails to start remove your Turbo Stick and use an alternate Internet conne...

Page 8: ...t the terms of the License Agreement The installation process may take several minutes to complete with no progress shown on the progress bar please be patient Select Finish to complete the installati...

Page 9: ...n program Follow the step by step instructions to install the software drivers for your Turbo Stick you must read and click Agree to accept the terms of the License Agreement to continue the installat...

Page 10: ...is available Click Connect You may configure the settings using the Tools Menu or click Connect to connect to the Internet When Mobile Connect runs it will check if your Turbo Stick and account have...

Page 11: ...active data session E Minimize Exit Buttons Minimize Mobile Connect to the System tray or close the program F Roaming Indicator Notification that your network connection is with a Bell partner networ...

Page 12: ...3GB very Heavy user up to 5GB 12 800 emails with small attachments 40KB OR 26 200 emails with small attachments 40KB OR 78 600 emails with small attachments 40KB OR 131 000 emails with small attachme...

Page 13: ...ck itself and that usage between computers is cumulative and will be billed together The usage shown in your Event History Manager Tools Diagnostics Event History Manager is for the data solely used o...

Page 14: ...es the device is connected to a Bell 4G LTE or HSPA HSPA network it also indicates when the device has an error or has no service available See LED States on page 18 USB connector This connects to you...

Page 15: ...rmance of the antenna Do not force the SIM card into the SIM card slot The USB connector should plug easily into your computer s Type A USB port Forcing your Turbo Stick into a port may damage the con...

Page 16: ...Turbo Stick when transporting your computer To insert your Turbo Stick 1 Simply plug it into the USB port 2 Do not force the device into the port as this might damage both the device and the port NOT...

Page 17: ...ntial problems such as automatic shutdown or screen freezing The Turbo Stick USB technology allows you to safely remove the device at any time when you are not connected to the network To remove the d...

Page 18: ...locked You will see a warning message on your last attempt In the event that the card becomes blocked you have the ability to re enable the PIN mechanism by entering a Personal Unblocking Key PUK You...

Page 19: ...Blinking Green 4G LTE network detected Solid Blue Connected to 4G HSPA HSPA network Solid Blue Blinking Blue 4G HSPA HSPA network detected Solid Red Connected to 3G network Solid Blue Blinking Red 3G...

Page 20: ...r location Relocate the computer to a different area Coverage maps are available at bell ca coverage The network may be unavailable due to maintenance Try the connection again at a later time Your Tur...

Page 21: ...ted by the Turbo Stick Ensure that the SIM card is inserted correctly No networks available Wi Fi manager is enabled but cannot detect any Wi Fi networks in the area the computer s Wi Fi is shut off t...

Page 22: ...ur through the Unlimited Mobile Browser You will be charged for data transport usage in addition to the monthly charge for the browser We encourage you to minimize these charges by subscribing to an a...

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