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18/10/2019

Belkin Official Support - Common issues with Wemo devices

https://www.belkin.com/us/support-article?articleNum=44526

4/8

Creating a Schedule Rule on the Wemo App(http://www.belkin.com/us/support-article?articleNum=116176)

 

Duplicate devices showing

 
To resolve duplicate devices appearing in the 

Devices

 list, disable then re-enable the 

Remote Access

 feature

in your Wemo App.  To learn how, follow the steps below:

Step 1:  

On your iOS or Android™ device, tap the 

 App icon.

 

Step 2:  

Tap the 

gear

 icon for Android or 

More

 for iOS.

 

Step 3:  

Tap 

Remote Access

.

Step 4:  

Tap 

Forget

 

and

 

Disable

.  This will disable the remote access on your device.  

 

Step 5:  

Tap 

Enable Remote Access 

to enable it back.

 

Other issues

These issues may be resolved by updating your Wemo device’s firmware.  To learn how to update your Wemo
device, click here(http://www.belkin.com/us/support-article?articleNum=27353).

Wemo not detected/intermittently detected
Rules trigger incorrectly or not as scheduled
Slow to detect devices and/or Rules 

Wemo device loses settings

 
Wemo was set up but can no longer be controlled.  It would seem that the device has lost its settings but in
reality nothing is lost.  Below are the causes of this problem and their solutions:

 

Summary of Contents for Wemo F7C063

Page 1: ...ow up in the Wemo App Wemo will not connect to the router s Wi Fi Multiple wireless access points If you have several wireless access points at home make sure that your mobile device is connected to the same Wi Fi as your Wemo devices to prevent setup connectivity issues Intermittent Wi Fi connection Wi Fi connectivity and network performance can be affected by the following Distance To ensure sta...

Page 2: ...ify if your mobile device has a strong internet connection Restart your mobile device Why can t I enable Remote Access Here are some reasons why you can t enable Remote Access for your Wemo device 1 The Wemo device is not set up properly If not all of your devices are showing up in the Wemo App unplug the ones that are not appearing in the App and do a factory restore on them one at a time IMPORTA...

Page 3: ... your Wemo device is turning ON and or OFF by itself even without Rules set it is possible that a rule is stored on the Wemo but is not showing up in your App You can remove this rule by restoring your Wemo device to factory defaults To know how click here http www belkin com us support article articleNum 8035 NOTE Restoring your Wemo device will erase any rules stored on the device as well as its...

Page 4: ...id or More for iOS Step 3 Tap Remote Access Step 4 Tap Forget and Disable This will disable the remote access on your device Step 5 Tap Enable Remote Access to enable it back Other issues These issues may be resolved by updating your Wemo device s firmware To learn how to update your Wemo device click here http www belkin com us support article articleNum 27353 Wemo not detected intermittently det...

Page 5: ...ice will blink orange Changing the Wi Fi name to broadcast usually resolves the issue 4 The rules are no longer working Turning the Wemo device OFF and ON using the App or just pressing the restart or reboot button will start the device back Restarting it will often do the same thing but if the Wemo device cannot be easily reached try turning it OFF and ON with the App This might be related to bro...

Page 6: ...http www belkin com us support article articleNum 58087 2 Change the channel If the channel is clogged you might see trouble connecting to the Wemo device or in keeping it connected The recommended Wi Fi channel setting is Auto However you can also change your router s channel to avoid interference with other routers in your area that are possibly using the same channel as yours If you are using a...

Page 7: ...nderstanding the Wemo Mini Smart Plug F7C063 Status Light http www belkin com us support article articleNum 226106 Wemo Bridge F7C074 light behaviors http www belkin com us support article articleNum 275547 Wemo Insight Smart Plug F7C029 indicator lights http www belkin com us support article articleNum 122246 Wemo Switch Motion F5Z0340 indicator lights http www belkin com us support article artic...

Page 8: ...18 10 2019 Belkin Official Support Common issues with Wemo devices https www belkin com us support article articleNum 44526 8 8 ...

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