27
TROUblesHOOTInG, sUPPORT, anD WaRRanTY
I can’t connect to the Internet wirelessly and my
network name is not listed in available networks .
1 .
Verify that your Router is on and the
front-panel light shows solid green .
2 .
If you are far from the Router, you might try moving
closer to see if you might have been out of range .
3 .
Using a computer attached to the Router via a network cable,
visit
http://router/
and ensure that “Broadcast SSID” is ON .
This setting is found on the “Channel and SSID” page .
My wireless network performance is slow, inconsistent,
suffers from weak signal, or I’m having difficulty maintaining a
VPn connection .
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices
decreases when the distance between devices increases .
Other factors that will cause signal degradation (metal is
generally the worst culprit) are obstructions such as walls
and metal appliances . Note also that connection speed may
decrease as you move farther away from the Router .
In order to determine if wireless issues are related to
range, we suggest temporarily moving the computer
within 10 feet from the Router if possible .
Changing the wireless channel—
Depending on local
wireless traffic and interference, switching the wireless
channel of your network can improve performance and
reliability . See the section titled “Changing the Wireless
Channel” for instructions on how to choose other channels .
