BELGACOM Forum phone 320 User Manual Download Page 19 | Manualshive

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19

Doc Ref: DM-869 Rev: 1

17

Call Back

When a called extension is busy, a call back can be set so that when the called
extension becomes free, the system will first ring the extension that set the call

back and when that extension answers, the system will ring the called extension.

E x t n 1 2

B u s y

O p t i o n s

↑

↑

↓

↓

C a n c e l

C a n c e l

I n t r u d e c a l l

C a l l b a c k

S e l e c t

á

á

â

â

E x i t

E x t n 1 2

C a l l b a c k

O p t i o n s

á

á

â

â

N e w C a l l

E x t n 1 2

C a l l b a c k

S e l e c t

á

á

â

â

A n s w e r

E x t n 1 2

R i n g i n g

S e l e c t

á

á

â

â

C a n c e l

CALLBACK Key

: If the Forum Phone 320 has a

CALLBACK

key programmed,

pressing this key once while hearing busy tone while calling another extension will

set callback.

18

Intrusion

If when calling another extension busy tone is heard, a Forum Phone 320 user can

intrude on the busy extension. Alert tones will be given to indicate that another
extension is about to intrude. The ability for an extension to intrude has to be
enabled in system programming by the installer or system administrator.

E x t n 1 2

B u s y

O p t i o n s

↑

↑

↓

↓

C a n c e l

C a n c e l

I n t r u d e c a l l

C a l l b a c k

S e l e c t

á

á

â

â

E x i t

C a n c e l

I n t r u d e c a l l

C a l l b a c k

S e l e c t

á

á

â

â

I n t r u d e

To set a call back (e.g. on extension 12) -

•

On receiving busy tone, press the

<

Options

> key

•

Scroll down - when the cursor is

alongside

Callback

•

Press the <

Select

> key

Success tone will be heard confirming that the

Callback

feature has been set.

The Forum Phone 320 will return to idle.

When Extension 12 becomes free, the

extension that set the

Callback

will start to

ring

.

When the handset is lifted or the

SPEAKER

key pressed, ringing tone will be heard and
Extension 12 will start to ring.

To intrude on a busy extension -

•

When busy tone is heard, press the

<

Options

> key

•

Scroll down using the

↑

↑↓

↓

keys

•

With the cursor alongside

Intrude

call

press the

<Select>

key

•

The busy extension will receive Alert

tones

•

Pressing the <

Intrude

> key will

intrude

on the call in progress

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18
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21
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Summary of Contents for Forum phone 320

Page 1: ...Forum Phone 320 User Guide ...

Page 2: ... the call from another Forum Phone 320 10 11 Paging 10 12 To Pick Up a Call Ringing at another Extension 11 13 Conference Calls 12 14 To Divert Incoming Calls 13 15 Do Not Disturb DND 16 16 List of Calls 17 17 Call Back 19 18 Intrusion 19 19 Day Night Changeover 20 20 Roaming PIN 21 21 Programming the Personal Address Book 22 22 Programming the Common Address Book 24 23 Door Phone 26 24 Dialling C...

Page 3: ...ng i e entering digits once the line has been selected the Forum Phone 320 allows the digits to be pre dialled before the line is accessed This allows the user to check the number before going off hook by lifting the handset or pressing the Dial or SPEAKER keys To make an internal call extension to extension group from the Forum Phone 320 1 1 2 5 S a t 0 7 1 2 0 2 E x t e n s i o n 1 5 M e n u s á...

Page 4: ...ee and dial the programmed number The display will show the status of the call The call can be ended at any time by replacing the handset or pressing the Speaker or Endcall key To make an external call using a Line key If one of the function keys has been programmed as a Line key pressing this key will automatically seize the line and switch on the handsfree facility The required number can be dia...

Page 5: ...the keypad If the Forum Phone 320 does not have a REDIAL key programmed Redial Last Number can be activated by lifting the handset and dialling 5 The system will automatically access an external line and redial the last external number To make a call using numbers from the Phone Book The Forum Phone 320 has access to three Address Books and by using the Phone Book feature can make a call to any of...

Page 6: ...grammable key giving one touch access to the Phone Book feature To make a call from the Personal or Common Address Books S e a r c h _ A N D R E W D A V E M S e l e c t á á â â B a c k S e a r c h H _ H A R R Y J O N E S P A U L D S e l e c t á á â â B a c k E x t e r n a l D i a l l i n g 6 9 6 6 7 7 7 1 3 O p t i o n s á á â â C a n c e l J O H N S M I T H R i n g i n g O p t i o n s á á â â C a...

Page 7: ...Pressing the Options key while holding a call enables the following features to be accessed Retrieve Held Call Phone Book Call Pick Up Internal Paging Cancel Redial Last Number Held calls can be retrieved by Pressing the HOLD key If there is more than one held call the first call held will be retrieved Alternatively selecting the Retrieve Held Call option or pressing the UnHold key as shown above ...

Page 8: ... Use the keys to toggle between the held calls With the cursor alongside the call to be accessed press the Select key to speak to that caller Place existing call on hold Make a second call e g an internal call to extension 18 Once connected this call can also be put into hold by pressing the HOLD key Internal dial tone is heard and the display shows that there are two calls on hold TO TOGGLE BETWE...

Page 9: ... r e n t C a l l P h o n e B o o k P a r k C u r r e n t C a l l S e l e c t á á â â E x i t E X T N 1 6 P a r k e d O n L i n e 3 O p t i o n s á á â â N e w C a l l The display will show Returning From Hold The call can be answered by pressing the Answer key lifting the handset or pressing the SPEAKER key To transfer a call Place the existing call on hold Dial the extension to receive the transf...

Page 10: ...t i o n s A n s w e r 11 Paging 1 1 2 5 F r i 0 7 1 2 0 2 E x t e n s i o n 1 5 M e n u s á á â â P h o n e B k 1 1 2 5 F r i 0 7 1 2 0 2 E x t e n s i o n 1 5 M e n u s á á â â P a g i n g A l l D e v i c e s P A P o r t S y s t e m P h o n e s S e l e c t á á â â E x i t A l l S y s t e m P h o n e s E x t n 1 1 E x t n 1 2 S e l e c t E x i t To broadcast a page Press the â â key twice The righ...

Page 11: ...1 2 0 2 E x t e n s i o n 1 5 M e n u s á á â â P h o n e B k 1 1 2 5 F r i 0 7 1 2 0 2 E x t e n s i o n 1 5 M e n u s á á â â P i c k U p E x t n 2 1 S e l e c t á á â â E x i t If the Forum Phone 320 is being paged by another extension e g extension 15 the Page can be answered by Pressing the Answer key The Forum Phone 320 will be connected to extension 15 in handsfree mode Press the â â key on...

Page 12: ...1 2 C o n f e r O p t i o n s U n C o n f e r To initiate a conference call while on an external or internal call Place the call on hold by pressing the HOLD key Dial the number to initiate the second call e g internal extension 13 When connected to the second party press the Options key Use the á áâ â keys to scroll and select the Conference option All parties are now in conference There are diff...

Page 13: ...ns will not be displayed Divert all Calls Pressing the DIVERT key on the Forum Phone 320 automatically selects Divert All Calls The options for diverting the calls are shown on the display D i v e r t A l l C a l l s V o i c e m a i l E x t e n s i o n l i s t S e l e c t á á â â B a c k Divert to another extension D i v e r t A l l C a l l s E x t n 1 1 E x t n 1 2 S e l e c t á á â â B a c k 1 1...

Page 14: ...l be diverted to the voice mailbox Note The LED of the DIVERT key will be lit To remove the divert Press the DIVERT key once the LED will be extinguished Select the Common or Personal Address Book option The Search command will appear on the display Enter the letters of the name to be found The display will show all entries beginning with those letters Scroll through the entries using the á áâ â k...

Page 15: ... divert Press the DIVERT key once the LED will be extinguished To set Divert No Answer Press the Menu key when the Forum Phone 320 is idle Select Call Diversion Use the á áâ â keys to scroll through the options Press the Select key when the Divert No Answer option is reached The current setting will be ticked By default Divert No Answer is disabled To enable Use the á á key to move the cursor Pres...

Page 16: ...e Forum Phone 320 is idle Select Call Diversion Use the á áâ â keys to scroll through the options Press the Select key when the Divert On Busy option is reached The current setting will be ticked By default Divert On Busy is disabled To enable Use the á á key to move the cursor Press the Select key to enable Use the á áâ â keys to select the destination option Press the Select key to set Divert On...

Page 17: ...any unread Voice Mail messages pressing the MESSAGE key when the LED is flashing will access the Mailbox option instead of the Missed Calls list If the telephone number of a missed call matches an entry in the Personal or Common Address Book then the name of the entry will be shown instead of the number If the unanswered incoming call does not present a number to the network the entry in the list ...

Page 18: ... and Received Calls Lists are accessed from the Calls List menu and the entries can be called saved or deleted in the same way as missed calls To enter the Missed Calls list when the Message LED is not flashing i e there are no new missed calls Press the Menus key Use the keys to move to the List of Calls option Press the Select key Use the keys to move to the Missed Calls option Press the Select ...

Page 19: ... another extension is about to intrude The ability for an extension to intrude has to be enabled in system programming by the installer or system administrator E x t n 1 2 B u s y O p t i o n s C a n c e l C a n c e l I n t r u d e c a l l C a l l b a c k S e l e c t á á â â E x i t C a n c e l I n t r u d e c a l l C a l l b a c k S e l e c t á á â â I n t r u d e To set a call back e g on extens...

Page 20: ...t t i n g s D a y n i g h t C h a n g e o v e S e l e c t á á â â E x i t D a y N i g h t C h a n g e o v e r D a y R i n g i n g N i g h t R i n g i n g S e l e c t á á â â B a c k 1 1 2 5 F r i 0 7 1 2 0 1 E x t e n s i o n 1 5 N i g h t R i n g i n g O p t i o n s á á â â P h o n e B k Operator Functionality key If a feature key has been programmed as a Call Filtering key pressing this key will...

Page 21: ...R o a m i n g P i n S e l e c t E x i t R o a m i n g P i n E n a b l e d D i s a b l e d S e l e c t B a c k R o a m i n g P i n U s e r _ _ P i n _ _ _ _ B a c k R o a m i n g P i n U s e r 1 0 P i n 0 1 0 0 A c c e p t D e l e t e 1 1 2 5 F r i 0 7 1 2 0 1 E x t e n s i o n 1 5 1 0 M e n u s á á â â P h o n e B k Press the Menus key Use the keys to scroll through the options When the cursor is ...

Page 22: ... n u s á á â â P h o n e B k P e r s o n a l A d d r B o o k C a l l D i v e r s i o n P h o n e S e t t i n g s S e l e c t á á â â E x i t To Enter Modify or Delete an Entry N e w E n t r y M o d i f y E n t r y D e l e t e E n t r y S e l e c t á á â â B a c k E n t e r N u m b e r 6 9 6 6 7 7 7 1 3 N e x t á á â â D e l e t e E n t e r N a m e M i k e M _ N e x t á á â â D e l e t e If the use...

Page 23: ... e c t á á â â B a c k CLI Option Selects whether or not the Calling Line Identification is sent to line Restricted The CLI is not sent out to called parties Presented The CLI is sent out to called parties P r e s e n t e d R e s t r i c t e d S e l e c t á á â â B a c k Once a name has been entered the screen opposite will be shown Press the Yes key If no changes to the advanced options are requi...

Page 24: ...mon Address Book 1 1 2 5 F r i 0 7 1 2 0 2 E x t e n s i o n 1 5 M e n u s á á â â P h o n e B k P e r s o n a l A d d r B o o k C o m m o n A d d r B o o k P h o n e S e t t i n g s S e l e c t á á â â E x i t There are 16 programmable keys Use the á áâ â keys to scroll to the required key The LED of the key to which the cursor is pointing will be flashing Press the Select key to set To return to...

Page 25: ... errors the á áâ â keys can be used to move the cursor to the right The incorrect digit can then be deleted using the Delete key When the entry is correct press the Next key Enter a name to identify the number eg for M press digit 6 once for i press digit 4 three times etc To correct any errors the á áâ â keys can be used to move the cursor to the right The incorrect digit can then be deleted usin...

Page 26: ...nsion the door can be opened by pressing this key when a call has been established with the door phone The LED on the key will flash slowly to indicate that the door is opening Door opening dialling code As well as being able to open the door while on a call to the door phone see above any extension user can also open the door by dialling the door opening code 78 To answer a door phone call A Door...

Page 27: ...72 Conference at dial tone with two calls on hold 73 Directed Page 77 X Page PA Port 77 Universal Page 77 Answering a Universal Page 76 Answer a Page from an extension 76X To call an Extension Group 80 89 Door Opening Code 78 To access Voice Mail 99 Break out of Voice Mail X Transfer call to Mailbox at ring back tone 99 Call Back at busy tone 5 Intrude at busy tone 79 USER PROGRAMMING OPTION CODE ...

Page 28: ...Night Switch 07 m CLI Restriction 30 CLI Presentation 31 Program PIN Code 70 PIN PIN Change PIN code 70 OLD NEW NEW Clear PIN Code 70 PIN Activate Roaming PIN 68 RA RP Deactivate Roaming PIN 68 Select an external line and activate CLIP for one call only 0 31 Select an external line and activate CLIR for one call only 0 30 ...

Page 29: ...k Call Diversion Mailbox Settings Phone Settings Operator Functionality Calls List Roaming PIN Ringing Volume Handset Volume Speaker Volume Headset Volume LCD Display Contrast Change Language Define Function Keys Keypad Tones Phone Software Receive Page Calls Show Number Change PIN Number Redial Last Number Call Filtering Conference Call Intrude Call Call Pick Up Park Current Call Phone Book Inter...

Page 30: ...alongside Phone Settings Press the Select key A list of settings will be displayed To change a setting Press the Select key when the cursor is alongside the setting to be changed Press the Back key to return to the idle screen The volume is adjusted in steps of 5 Each step is represented by a character position on the second line of the display and the setting is shown in the top right hand corner...

Page 31: ...key As the volume is altered a short burst of tone will be heard to demonstrate the new volume setting To set the new volume level Press the Select key Press the Back key to return to the Phone Settings menu The volume is adjusted in steps of 5 Each step is represented by a character position on the second line of the display and the setting is shown in the top right hand corner of the display To ...

Page 32: ...etting is shown in the top right hand corner of the display To increase the contrast Press the key To decrease the contrast Press the key As the contrast is altered the display will become lighter or darker To set the new contrast level Press the Select key Press the Back key to return to the Phone Settings menu A list of available languages will be shown on the display with the cursor alongside t...

Page 33: ...striction Roaming PIN Any Key Extension Key Line Key Speed Dial Key Central Speed Dial Notes Only accessible if the extension has been assigned to set Day Night Ringing manually in Browser Based Programming Only accessible if Roaming PIN is enabled for the extension To Define the Function keys From the Phone Settings menu select Redefine Keys Note Selecting the Reset All Keys option will return al...

Page 34: ...a c k Phone Software P h o n e S o f t w a r e R e v i s i o n X X Y Y B a c k Receive Page Call R e c e i v e P a g e C a l l E n a b l e d D i s a b l e d S e l e c t B a c k The Keypad Tones option allows the keypad tones to be turned on or off When enabled if a key is pressed a short tone is heard To change the setting Use the keys to move between options Press the Select key when the cursor i...

Page 35: ... V e r i f y N e w P i n C o d e A c c e p t D e l e t e P i n C o d e C h a n g e d B a c k To enable disable CLI select the Show Number option from the Phone Settings Menu To change the setting Use the keys to move between options Press the Select key when the cursor is alongside the required option Press the Back key to return to the Phone Settings menu To change the PIN code Select Change Pin ...

Page 36: ...d e B a c k E r r o r C h a n g i n g P i n B a c k If the old password was incorrect the display will show that the PIN code is invalid If the new PIN code and the verification PIN code were different the screen will show that an error has been made ...

Page 37: ...37 Doc Ref DM 869 Rev 1 Software revision 54 323 BE DM Number DM 869 Date June 2004 ...

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