60
Chapter 3 Troubleshooting Problems
Storage problems
If you suspect problems with your T2's storage system, read the following sections.
Media File System problems
Media drive problems
To check the media drives quickly, open
My Computer
from the
Start
menu, and check C:, D:,
and V: drives.
WARNING: Be sure to turn off the system and unplug the power cord prior to checking
the cabling and connections inside the T2, or removing/replacing any parts of the T2.
Otherwise, electric shock or product failure may result.
Problem
Possible Causes
Corrective Actions
Recording and/or playback are
not working correctly.
1. Corrupting media file.
2. Inconsistency exists between
the database and media file.
3. The RAID volume is faulty.
1. If the problem occurs on a specific clip,
confirm if the same problem occurs on another
clip. If the problem only occurs on the specific
clip, delete it. For recording problems, make
sure the video source is reliable then re-record
a video.
2. Run the database consistency check in the
Maintenance Tools. Refer to
.
3. Check the RAID volume status. Refer to
"Media drive RAID volume maintenance" on
page 36
Problem
Possible Causes
Corrective Actions
Startup fails and "Operating System not
found" appears.
System SSD is faulty.
Check if the system SSD is properly
installed to the M.2 slot on the
motherboard. If it is properly installed,
the system SSD may be hardware
fault. Replace the system SSD.
Refer to
The message "Media disks getting full..."
appears.
The media drives are reaching
maximum capacity.
Delete unused clips and empty the
Recycled Bin to get free space on the
media drive.
!
