June 30, 2006
Confidential
Document Number BDTM10001-A05 Standard
BelAir100 User Guide
Technical Support
Technical Support
This section provides direction should you have questions about your
BelAir100 unit.
Support
Resources
In general, BelAir Networks recommends that you do the following steps to
seek the information you want:
1 If this document has a troubleshooting section, refer to it and to the
troubleshooting section in the
User Guide
to see if it describes your
situation. If it does, do the provided corrective actions.
2 If the troubleshooting section does not cover your situation, contact your
BelAir Networks product representative
3 If you still need assistance, use the BelAir Networks online support center
at www.support.belairnetworks.com
4 Finally, if your issue is not resolved, contact BelAir Networks:
—613-254-7070
—1-877-BelAir1 (235-2471)
Warranty and
Limitations
To review BelAir’s product warranty, refer to the chapter called “Warranty and
Limitations” in the
Installation Guide
.
Troubleshooting
The BelAir100 provides the following tools to determine the source of your
network problems:
• the alarm and event reporting subsystem (see “Alarm and Event Reporting”
on page 113 and “Alarm Definitions” on page 117)
• SNMP traps, that are created for some events (see the
BelAir100 System
Command Line Interface Guide
)
• statistics information available while in
radio
mode
• the SYSLOG subsystem (see “Using SYSLOG” on page 121)
Alarm and Event
Reporting
The BelAir100 alarm and event reporting subsystem monitors both active
alarms and alarm history. Active alarms are stored in system memory and are