38 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Reason
Solution
Programme cannot be
started or selected.
The product may have switched to self
protection mode due to a supply problem (line
voltage, water pressure, etc.).
Press and hold On / Off button for
3 seconds to reset the product to
factory settings. (See. Cancelling the
programme")
Water inside the product.
Some water might have remained in the
product due to the quality control processes in
the production.
This is not a failure; water is not harmful
to the product.
The product does not take
water in.
Tap is turned off.
Turn on the taps.
Water inlet hose is bent.
Flatten the hose.
Water inlet filter is clogged.
Clean the filter.
Loading door may be open.
Close the door.
The product does not
drain water.
Water drain hose might be clogged or twisted.
Clean or flatten the hose.
Pump filter is clogged.
Clean the pump filter.
Product vibrates or
makes noise.
Product might be standing unbalanced.
Stable the product by adjusting the feet.
A hard substance might have entered into the
pump filter.
Clean the pump filter.
Transportation safety bolts are not removed.
Remove the transportation safety bolts.
Laundry quantity in the product might be too
little.
Add more laundry to the product.
Excessive laundry might be loaded in the
product.
Take out some of the laundry from the
product or distribute the load by hand to
balance it homogenously in the product.
Product might be leaning on a rigid item.
Make sure that the product is not leaning
on anything.
There is water leaking
from the bottom of the
product.
Water drain hose might be clogged or twisted.
Clean or flatten the hose.
Pump filter is clogged.
Clean the pump filter.
Product stopped shortly
after the programme
started.
Machine might have stopped temporarily due
to low voltage.
Product will resume running when the
voltage restores to the normal level.
Product directly
discharges the water it
takes in.
Draining hose might not be at adequate
height.
Connect the water draining hose as
described in the operation manual.
No water can be seen
in the product during
washing.
Water is inside the invisible part of the
product.
This is not a failure.
Loading door cannot be
opened.
The cover lock is activated due to the water
level inside the product.
Drain the water by running the Pump or
Spin programme.
Product is heating up the water or it is at the
spinning cycle.
Wait until the programme completes.
Child lock is engaged. Door lock will be
deactivated a couple of minutes after the
programme has come to an end.
Wait for a couple of minutes for
deactivation of the door lock.
