11
- EN
6 Solution suggestions for problems
Cause
Explanation / Suggestion
Program cannot be started or selected.
• Machine may have switched to self
protection mode due to an infrastructure
problem (such as line voltage, water
pressure, etc.).
• Reset your machine by pressing “Start/
Pause/Cancel” button for 3 seconds. (see,
Canceling a Program)
There is water coming from the bottom of the machine.
• There might be problems with hoses or
the pump filter.
• Be sure the seals of the water inlet hoses
are securely fitted.
• Tightly attach the drain hose to the tap.
• Make sure that the pump filter is completely
closed.
Machine stopped shortly after the program started.
• Machine can stop temporarily due to low
voltage.
• It will resume operating when the voltage is
back to the normal level.
It continuously spins. Remaining time does not count down. (For models with a display)
• There may be an imbalance of laundry in
the machine.
• The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
• The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should
be rearranged and re-spun.
• No spinning is performed when the laundry
is not evenly distributed in the drum to
prevent any damage to the machine and to
its environment.
It continuously washes. Remaining time does not count down. (For models with a display)
• In the case of a paused countdown while
taking in water:
• Timer will not countdown until the
machine is filled with the correct amount
of water.
• The machine will wait until there is a
sufficient amount of water to avoid poor
washing results due to lack of water. Then
the timer will start to count down.
• In the case of a paused countdown at the
heating step:
• Time will not count down until the
selected temperature for the program is
reached
• In the case of a paused countdown at the
spinning step:
• There may be an imbalance of laundry in
the machine.
• The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
• The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should
be rearranged and re-spun.
• No spinning is performed when the laundry
is not evenly distributed in the drum to
prevent any damage to the machine and to
its environment.
There is foaming over the detergent drawer
• Too much detergent was used.
• Mix 1 tablespoonful softener and ½
liter water and pour into the main wash
compartment of the detergent drawer.
