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Problem
Cause
Check
Barbecue will not light
Ignition system not working
Check that there is a visible flame coming from the pilot
ignition tube.
Check that the pilot ignition tube is not blocked by spider webs
or insect nests.
Turning on gas control too quickly
Allow 5 seconds for gas to flow through burner before ignition
No gas flow
Check that valve on gas cylinder is turned on.
Check that burner ports are free of obstructions
Check that all gas injectors are clean and free of obstructions
Burners not assembled correctly
Check that burners are correctly positioned in the barbecue
frame.
Burner ports or throat blocked
Check that the burner ports are not blocked by spider webs or
insect nests. Clean out as required
Barbecue lights but goes out
soon after starting
Fuel supply turned off
Turn on gas valve at cylinder (LPG/Propane) or shutoff valve
on gas line (NG)
Gas cylinder low or empty
Refill cylinder with gas (LPG/Propane)
Kink in gas hose
Check that the gas line is not kinked or twisted
Wind or breeze affecting operation Ensure that the appliance is located out of the way of wind
Low flame level or low heat
output
Check you are running on correct gas (NG or LPG/Propane)
Check gas injector size is correct
Stainless steel discolours
Overheating appliance
Do not exceed maximum operating temperatures.
Trouble Shooting Guide
Service And Maintenance
This appliance should be checked and serviced by an authorised service person every 2 years to ensure the
appliance remains in a safe operating condition. (These services are not covered by warranty). Spare parts
are available from your retailer or the manufacturer.
Each use
Every 6
months
By authorised service
agent every 2 years
Check all hoses for cracks and leaks
Check that all gas connections are tight
Clean entire barbecue thoroughly
Check and tighten all bolts on barbecue and cart
Clean and inspect Vaporizers and reflectors
Clean and inspect barbecue burners
Clean and inspect gas injectors and control valves
Check working of ignition system
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