CLEANING AND MAINTENANCE
Warning
1. Before cleaning, always remove the mains plug from the outlet first.
2. Disconnect the controller from the product.
CLEANING
1. Soak the product for 15 minutes in mild soap and cool water.
2. Machine wash on gentle cycle in water at 30°C(86°F) for 2 minutes or hand wash.
3. Rinse with fresh, cool water.
4. Machine dry on gentle, cool cycle or hang to dry.
(Immediately after washing, reshape the product to its original dimensions and spread it out flat on a
clothes horse or clothesline.)
- 05 -
QUESTIONS & ANSWERS
Cause
Bedsure heating products provide
safe heat and protect consumers’
skin within temperature range
based on international safety
standards, which helps avoid low
temperature burns. Therefore, the
temperature setting is for keeping
warm instead of getting hot.
There exist product malfunctions.
Solution
If you don’t feel heat, you can fold the
product and test it for 30 minutes to see
whether it works or not (But please make
sure that the product is placed flat
without being folded for normal use). If
you still can’t feel the heat after the test,
please contact the customer service.
When receiving the product, please take it
out from the packing and place it flat (do
not fold). Check the coupler and mains
plug have been connected
properly, then switch on to check whether
the product works normally or not. For
products unable to work normally, please
contact our customer service.
Problem
The product does not
produce enough heat or
does not work.
The product does not
work upon arrival.
The product is folded or the
heating wire is coiled during the
use;
The product is not used or
washed properly.
Please place the underblanket flat for
using. The temperature of the body areas
that contact the heating zones is higher
than the areas do not, which is a normal
phenomenon.
Please contact our customer service.
The product does not
heat uniformly.
The product no longer
works after being used
for a period of time.
protection via the safety system. In this case, please contact our customer service.
