36
Warranty
Bedfont® Scientific Limited warrants the piCO™, piCO
baby
™ and Micro
+
™ Smokerlyzer® products
(excluding batteries) to be free of defects in materials and workmanship for a period of five years
from the date of shipment. Bedfont’s sole obligation under this warranty is limited to repairing or
replacing, at its choice, any item covered under this warranty when such an item is returned, intact
and prepaid, to Bedfont® or the local representative.
These warranties are automatically invalidated if the products are repaired; altered, void
labels removed or otherwise tampered with by unauthorised personnel, or have been
subject to misuse, neglect or accident.
Never dispose of any electronic instrument or batteries in domestic waste. At the end of the
product’s life, contact Bedfont® or its distributor for disposal instructions.
Returns
If the equipment requires servicing, please contact the local Bedfont® customer service department,
distributor or supplier before returning any goods.
1.
Supply the customer repairs department with the monitor serial number and description
of the fault. A returns/ ticket number will then be assigned. Please state the
returns/ticket number on the outside of the box when returning the monitor, ensure
that a telephone number, fax number, and full return address are clearly stated.
2.
The product must also be decontaminated before it is returned according to the local
regulations. Bedfont® can provide a decontamination certificate to complete, which also
needs to be attached to the outside of the box. Failure to do so will result in the product
being subject to Bedfont® decontamination procedure and will delay the service/repair.
3.
Bedfont® advises that a courier service is used when returning monitors. This enables
insurance for goods against loss or damage in transit. When the goods are received, an
email will be sent stating so.
4.
If the device has been returned for repair it will then be examined and an engineer’s
report will be sent with a quotation for the repair, which will include an authorisation
form. Complete the authorisation form, and ensure that the ‘official purchase order
number’ is included. Please contact the customer repairs department if an ‘official
purchase order number’ cannot be supplied.
5.
If the monitor is still in warranty and the fault is covered by warranty, see ‘warranty’
section of this manual, Bedfont® will repair it and return it with an ‘engineer’s report’,
free of charge.
6.
If the decision is made to not to proceed with the repair, a handling fee will be charged.
Ensure the completed authorisation form is returned with an ‘official purchase order
number’.
7.
The equipment will be returned as soon as Bedfont® has received all relevant
paperwork. A carriage fee will be charged if the monitor is no longer in warranty.
Summary of Contents for Smokerlyzer Series
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