BEC EG-210N GigaConnect
®
Smart Gateway
9
Troubleshooting
1. None of the LEDs are on when you turn on the router.
Check the connection between the adapter and the router. If the error persists, you may have a hardware
problem. In this case you should contact technical support.
2. You have forgotten your router login and/or password.
Try the default login and password, please refer to User Manual. If this fails, you can restore your router to
its factory settings by holding the Reset button on the back of your router for 6 seconds or more.
3. Cannot ping any PCs on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC connected. If it
is off, check the cables between your router and the PC. Make sure you have uninstalled any software
firewall for troubleshooting. Verify that the IP address and the subnet mask are consistent between the
router and the workstations.
Product Support and Contact Information
Most problems can be solved by referring to the
Troubleshooting
section in the User Manual
.
If you have
other inquiries or need further technical support, please contact with your Internet Service Provider or visit us
at
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
⬧
Reorient or relocate the receiving antenna.
⬧
Increase the separation between the equipment and receiver.
⬧
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
⬧
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate this equipment. This device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter
.
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Summary of Contents for EG-210N
Page 1: ...BEC EG 210N GigaConnect Smart Gateway Quick Start Guide...
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