MX310HD User’s Manual
5
Product Warranty
BCM warrants to you, the original purchaser, that each of its products will be free from defects in materials
and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by persons other than
repair personnel authorized by BCM, or which have been subject to misuse, abuse, accident or improper
installation. BCM assumes no liability under the terms of this warranty as a consequence of such events.
Because of BCM high quality-control standards and rigorous testing, most of our customers never need to
use our repair service. If any of BCM products is defective, it will be repaired or replaced at no charge
during the warranty period. For out-of-warranty repairs, you will be billed according to the cost of
replacement materials, service time, and freight. Please consult your dealer for more details. If you think
you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU type and speed, BCM
products model name, hardware & BIOS revision number, other hardware and software used, etc.)
Note anything abnormal and list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any helpful
information available.
3. If your product is diagnosed as defective, obtain an RMA (return material authorization) number from
your dealer. This allows us to process your good return more quickly.
4. Carefully pack the defective product, a complete Repair and Replacement Order Card and a
photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product
returned without proof of the purchase date is not eligible for warranty service.
Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer.
