Chapter 9: Troubleshooting
Clinician’s Operation Manual
9-3
Other
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No printout on
optional printer.
AC power is not connected to
the Docking Station.
No trends in memory.
No paper or paper incorrectly
loaded.
Connect AC Power to the Docking
Station.
Take trend data.
See
Chapter 6: Optional Docking
Station and Printer
for details of
loading paper.
“?” malfunction
indicator on the
printer is lit.
Printer interface malfunction.
Printer door open.
Printer out of paper.
Contact your authorized service
representative for help.
Close the printer door.
Install a roll of printer paper.
Real time or
trend data is not
transmitted.
An accessory cable is defective.
Oximeter is not properly seated
in Docking Station.
The communications setup is
not correct.
Contact your authorized service
representative.
Remove the oximeter from the
Docking Station and replace it
assuring proper alignment.
Check the user-connected auxiliary
equipment and software.
Display shows
RA
ERR
Remote alarm cable attached to
the oximeter.
This is proper operation. The WW1020
and WW1000 are not intended for use
with the remote alarm cable.
Display shows
sr
ERR
No sensor attached to the
oximeter.
Defective sensor or patient
cable.
Attach a sensor to the oximeter.
Try a new sensor. If the problem
persists, contact your authorized
service representative.
Display shows
24
ERR
EEPROM checksum Error
Contact your authorized service
representative.
Display shows
25
ERR
Trend Checksum Error
Contact your authorized service
representative.
Display shows
ERR
Internal oximetry failure.
Contact your authorized service
representative.
Summary of Contents for 10
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