
ENGLISH (EU)
Page 30 of 36
OTH-SEM-IFU-
MULTI-LANG-0123 Rev D,
January 2018
5.
Troubleshooting
Problem
Resolution
The device does not turn on.
Charge the SEM Scanner 200 per Section 3.2 of
this Instructions for Use.
The device shuts off prior to recording a
reading.
Charge the SEM Scanner 200 per Section 3.2 of
this Instructions for Use.
No display is visible when the Action Button is
pressed and the unit has been actively charged
for 6 hours.
Contact your Product Specialist or BBI
Customer Service.
The number of pressure bars illuminated does
not change when the sensor is pressed.
Contact your Product Specialist or BBI
Customer Service.
The charging indicator (blue light) does not
illuminate when the SEM Scanner unit is
positioned on the charger.
Ensure the charging mat is connected to a
power source and all cables are securely
connected.
Ensure the SEM Scanner 200 is positioned
securely in the charging mat cradle.
If the charging mat continues to not charge
contact your product
distributor’s
customer
service.
The display is corrupted.
Do not continue to use the device. Try turning
the device off and then back on. If this does
not resolve the problem, contact your Product
Specialist or BBI Customer Service.
There are visible cracks anywhere on the
device.
Do not continue to use the device. Contact
your Product Specialist or BBI Customer
Service.
The thin covering over an electrode is peeling
off, or an electrode is separating from the
flexible membrane.
Do not continue to use the device. Contact
your Product Specialist or BBI Customer
Service.
Table 9. Troubleshooting