•
To send you information and promotional content in
accordance with your marketing preferences
•
Your information is stored on a secure record on our
servers, that is only accessible by our dedicated staff
•
We will record and monitor telephone conversations
to or from you in order to offer you additional security,
resolve complaints, improve our service standards and
for staff training purposes
•
Phone call recordings are retained for legal reasons –
•
for financial audit purposes
•
to provide any evidence required relating to
complaints or for clarification of your requirements
of service
•
to provide any evidence required in any legal
investigation
•
We will store your information for the duration of our
service provision to you
•
The information will only be retained for as long as
necessary to fulfil the purposes we collected it for
which includes satisfying any legal, accounting or
reporting purposes
•
Your information may be archived in order to comply
with legal obligations
Helpline:
0800 1214524
I
8.00am-5.00pm Monday to Friday
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