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23

TROUBLESHOOTING GUIDE

Troubleshooting Guide 

Problem 

Probable Cause

 

Remedy

 

 
 
No power to the 
game.

 

 

Unplugged. 
 

 

Power strip turned off,  
or plugs unplugged.

 

 

Circuit breaker tripped. 
 

 

Line filter faulty.

 

 

Bad or overloaded power  
supply.

 

 

Check wall outlet cable (A5CORD5) to line filter in back  
of game. (A5FI9010) and cable AACE9715 

 

Check rocker switch on power strip. (AACE9716) Insure  
power cords are pushed up into power strip securely. 

 

Reset power strip breaker switch or building  
circuit breaker. Attempt to determine cause.

 

 

Replace line filter. (A5FI9010) 

 

Refer to Power Supply Diagnostics 

 
Bill Acceptor on, 
but everything 
else off. 
  
 (Power Supply 
not ON) 
 

 

 

Power supply unplugged. 

 

Rocker Switch on power 
supply is Off. 

 

Power supply shutting 
down because of 12 V 
overload. 

 

Faulty power supply. 

 

Insure power supply is plugged into power strip. 

 

Make sure rocker switch is set ON. 
 

 

See power supply diagnostics to isolate bad component. 
A bad solenoid or 12 volt short would cause this. 

 
 
 
 

Refer to Power Supply Diagnostics section. 

 
Marquee LED 
lights are not 
working. 

 

LED strip faulty 
 

 

Faulty Cable 

 

Open rear marquee door and examine LED strip        
connectors. (CE9718, CE9728, & AACE9738) 

 

Check cables from LED strip to power supply.  
(CE9718, CE9728, CE9737)

 

 

 

Marquee white 
light bars are not 
working. 

 

LED strip faulty 

 

 
 
Faulty Cable 

 

Open rear marquee door and examine LED strip        
connectors. (CE9708, CE9721 & CE9727) 

 

Check cables from LED strip to power supply.  
(CE9721 & CE9727, CE9708, CE9731)

 

 

 

 
 
 
 

Jackpot    
Display Not 
Working

 

 

Pinched, broken, or  
disconnected wiring.

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Faulty Splitter Board  
or Ribbon Cables 

 

Faulty Display Board 

 

 

Display will be dark if it is not receiving the 5 Volt DC power in, or 

if the ribbon cable communication is disconnected. 

Check ribbon cable connections from NewGen Board to Splitter 

Board, to Display. (CE9726, CE9709) 

Check 5 Volt DC power in from Power Supply to Display Board. 

(CE9707, CE9719) 

Check continuity on those wires.  

 

Replace Splitter Board (AACB3904) and Ribbon Cables (CE9726, 

CE9709) 

 

Replace Display Board. (A5LD1052)

 

AACB3904 

Splitter Board 

 

 

 
 

Jackpot    
Display is 
Scrambled 
or Fuzzy

 

 

Pinched, broken, or  
disconnected wiring.

 

 
 
 
 

Noise interference is  
being picked up by  
display.

 

 

Faulty Display Board 

 

 

Check ribbon cable connections from NewGen Board to Splitter  
Board, to Display. (CE9726, CE9709) 
If one of these cables has a frayed edge, replace it. 

 

Install filter board (AACB6401) on ribbon  
cable harness.

 

 
 
 
 

Replace Display Board. (A5LD1052)

 

Summary of Contents for PERFECTION

Page 1: ...1 SERVICE MANUAL...

Page 2: ...aytekgames com SALES P 920 822 3951 F 920 822 8936 E sales baytekgames com All games are proudly manufactured at our factory in Pulaski Wisconsin USA JOIN OUR SERVICE FIRST NETWORK This free service i...

Page 3: ...TINGS 13 GAME SETTINGS 13 PAYOUT SETTINGS 14 STATISTICS 15 DIAGNOSTICS 15 WIRING DIAGRAMS 16 22 TROUBLESHOOTING GUIDE 23 28 DIAGNOSTICS 29 31 CARD SETUP INSTRUCTIONS 32 HOW TO 33 36 UPDATE SOFTWARE 33...

Page 4: ...to read through this manual and be sure to contact our factory if you have any questions or would like some more information Thank you for your purchase Your business is important to us and we hope yo...

Page 5: ...5 HOW TO PLAY Hit the bubble containing the hole that matches the shape on the screen The more you match the more tickets you win Match all 10 shapes before the Jackpot Timer runs out to win big...

Page 6: ...of flammable subtances can cause sever burns or serious injury Always use NON FLAMMABLE solvents for cleaning DO NOT use gasoline kerosene or thinners CAUTION Lifting heavy objects can cause back nec...

Page 7: ...dware packet inside the cashbox Buddy lift the marquee up into place and route the cables down through the hole as shown Lift the marquee and insert the tabs in the slots allowing it to lock into plac...

Page 8: ...RQUEE SETUP Secure the marquee with the included hardware and a 9 16 ratchet or driver bit Open the lower back door to access the wiring connections Plug the ribbon cable into the auxiliary board as s...

Page 9: ...e to the matching housings as shown and make sure all the jumpers are securely connected Neatly clip the cables into the wire saddles and close up the game Plug the game into a standard electrical out...

Page 10: ...ACE9731 cable AACE9709 ribbon cable from splitter board Push these cables up into the marquee so that it can be removed Unplug the old AACE9705 cable from Newgen and Power Supply and remove from the c...

Page 11: ...A drive Install new SATA software into motherboard by pushing gently straight into motherboard Ensure the power is off to the game Important If only power supply is off but power strip is on the mothe...

Page 12: ...ETS Press the MENU SELECT 3 times to clear credits and tickets owed VOLUME SETTINGS Press MENU SELECT to enter the volume settings menu GAME SETTINGS Press MENU SELECT to enter the game settings menu...

Page 13: ...MING IN MINUTES OFF 5 10 15 20 25 30 ALWAYS ON FACTORY DEFAULTS ARE HIGHLIGHTED BELOW FACTORY DEFAULTS ARE HIGHLIGHTED BELOW GAME SETTINGS NORMAL TICKETS NORMAL POINTS ENTERTAINMENT ONLY SHOW MODE PEN...

Page 14: ...0 1 2 3 4 5 6 7 8 9 10 JACKPOT START 5 TO INCREMENTS OF 5 1000 DEFAULT 500 JACKPOT MAXIMUM 5 TO INCREMENTS OF 5 1000 MINOR JACKPOT HIGHEST TICKET VALUE ACHIEVABLE ONCE JACKPOT TIMER RUNS OUT 10 TO IN...

Page 15: ...OTAL NUMBER OF TICKETS DISPENSED JACKPOT WINNERS TOTAL NUMBER OF JACKPOT WINNERS SINCE LAST STATISTIC CLEARING AVERAGE TICKETS TOTAL AVERAGE NUMBER OF TICKETS DISPENSED CLEAR STATISTICS HIT MENU SELEC...

Page 16: ...Ticket Switch AANEWGEN1 PJ RBN J29 J18 AACE9711 12 Volt DC Power In Cable AACE9705 Cable to Speaker J19 J8 AACE9710 Bill Acceptor J5 AACE9704 Ticket Dispenser AACE9704 Switch Inputs J21 AACE9712 Comm...

Page 17: ...AACE9711 4 3 1 2 AACE9720 Lower Front Plastic LED lighting 4 3 1 2 AACE9725 4 3 1 2 AACE9707 5 VDC to Display AACE9731 AACE9708 To Marquee Back Lighting To Marquee Refer to Marquee Wiring Diagram A5P...

Page 18: ...hting 4 3 1 2 AACE9726 To J29 on Newgen Board AANEWGEN1 PJ RBN Not Connected AACE9727 AACE9721 AACE9721 AACE9727 AACE9721 AACE9721 AACE9738 LED Light AACE9738 LED Light AACE9738 LED Light AACE9738 LED...

Page 19: ...rt A5TD1 12 Volt Power Enable Signal Com Ground Notch Signal AASW200 Low Ticket Switch Wired Normally Open AACE9704 AACE9700 AACE9700 From J21 Connector AACE9704 AACE9704 AACE9704 AACBL4A DOOR Coin Sw...

Page 20: ...on Menu Select AAPB2700 AAPB2700 Game Counter Ticket Counter AACO3325 AACE9714 To Bill Acceptor Part A5AC9091 AACE9710 AACE9710 Left Speaker AACE8811 Right Speaker AACE8811 AACE9705 2 Blank plates for...

Page 21: ...in Door Cable View of playfield as it is opened Game Cabinet Top of Playfield Close up view of Button Assembly Magnetic Switches are normally 3 3 VDC Drops to 0 Volts when pushed Wired Normally Open A...

Page 22: ...Communication cable from J2 on Interface Board to Motherboard RX is receiver communication from Newgen Board It should be flashing rapidly and dim TX is transmitter communication from Motherboard It...

Page 23: ...nd examine LED strip connectors CE9718 CE9728 AACE9738 Check cables from LED strip to power supply CE9718 CE9728 CE9737 Marquee white light bars are not working LED strip faulty Faulty Cable Open rear...

Page 24: ...er supply AACE9720 AACE9725 Meters do not work Game counter clicks at start of each game Ticket counter clicks as tickets come out of game The 2 crimped wires may be faulty Pinched broken or disconnec...

Page 25: ...nto power Strip Use the remote control and aim down into the bottom left corner of Vizio Model D65 EO TV takes 5 seconds to power on Replace monitor A5MO0065 Error on screen at power up Re Boot game t...

Page 26: ...ot resting properly on low ticket switch Faulty switch Faulty wire or connection Faulty NewGen Board Adjust stack of tickets so they hold both the switch actuators down Replace low ticket switch AASW2...

Page 27: ...penser dirty Faulty ticket dispenser Test Ticket Dispenser in Menu Notch on tickets cut too shallow Enter Payout Menu and ensure Paper Ticket Value is set to False is one point ticket Check connectors...

Page 28: ...into HDMI 1 port The Motherboard is not telling the power supply to turn on Refer to Motherboard and Power Supply Diagnostics Monitor has nothing at all on power up Power cable unplugged from monitor...

Page 29: ...ame A5SP9700 Spring 4 per Button If one button is stuck down after 30 seconds the game will show this error message under the button The game will still play as normal and jackpot can be won by player...

Page 30: ...g the motherboard It will not power on correctly until entire game is turned off for 5 minutes Verify Power to Motherboard The motherboard will turn on power supply If your game has no 12 volts it may...

Page 31: ...s nothing jamming unit Check dipswitch settings on side of acceptor Make sure switch 8 is OFF for Always Enable ERROR CODES Count the number of flashes on front bezel of Bill Acceptor and follow chart...

Page 32: ...Perfection s capabilities Menu Changes Enter menu go to Payout Menu Change Credits to 1 Change Swipe Prompt to True Go to Game Settings Menu Set Game Mode Payment to desired option Option 1 Card swipe...

Page 33: ...ocker switch on outlet strip inside game Important If power supply itself is turned off inside cabinet the motherboard is still receiving power from the TV through the HDMI cable It will not power on...

Page 34: ...tic sides covering monitor Tilt button panel forward Monitor and plastic button globes can now be cleaned After cleaning ensure the chain and top cable flow back into the cabinet as the button panel i...

Page 35: ...monitor to be free when the but ton panel is removed Carefully slide the CE9702 cable from above the monitor to be free when the button panel is removed Caution 2 people are required for the next ste...

Page 36: ...Installation is the reverse of this process Using 2 people carefully slide the button panel into the shoulder bolt pivot points Install the safety chain onto the top of the button panel Slide the CE97...

Page 37: ...37 PINOUT AANEWGEN1 PJ RBN...

Page 38: ...Buttons J25 5 Ground Ground for Mechanical Counters J25 6 PA06 DBA Input Player 1 J8 1 12 Volts J8 2 12 Volts Coin Door Power J6 1 Ground J8 3 PA05 Coin Input Player 1 J6 2 Ground J8 4 Ground Coin Gr...

Page 39: ...AACBL4A DOOR Cable Double Coin Door AACE8811 Speaker AACE9700 Cable Assy Low Ticket AACE9701 Cable Assy Playfield Sensors6 9 AACE9702 Cable Assy Playfield Sensors1 4 AACE9703 Cable Assy Playfield Sen...

Page 40: ...ANEWGEN1 PJ RBN A5CORD5 A5BK9999 A5CA1005 A5CB2050 A5CE2300 A5CEAU010 A5CN1031 A5CORD36 W5HG1045 W5HG1065 W5HG1025 A5FI9010 A5ME2035 A5KE5000 A5LK2001 A5LK5002 W5TM4002 AACE7900 AACE9701 AACE9702 AACE...

Page 41: ...41 DECAL DIAGRAM Decal Diagram...

Page 42: ...LOG If repairs are necessary it is good practice to keep a log of repairs done and parts ordered The chart below will assist you in tracking your game s maintenance DATE MAINTENANCE PERFORMED PARTS OR...

Page 43: ...e quickest and provide you a valuable troubleshooting option Call our technicians to get recommendations for what you should keep on hand for spare parts Technical Support You are the best tool for tr...

Page 44: ...product or as a result of any unauthorized repairs or alterations The warranty does not apply if any serial number decal is altered defaced or removed from its original position Should you need your g...

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