24
TROUBLESHOOTING GUIDE
Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Troubleshooting Chart
Problem
Probable Cause
Remedy
No power to the game.
No lights on at all.
Unplugged.
Circuit breaker tripped.
Line Filter faulty.
AC Bleeder Board faulty.
Power strip faulty.
Faulty cable/power supply
Check wall outlet.
Reset power strip breaker switch or building
circuit breaker. Check power switch on outlet
strip. (part # A5OOU5000)
Replace Line Filter (Part # A5FI9010)
If this board has a short, the game will pop
circuit breaker.
Swap positions, replace if needed A5OU5000
Refer to wiring diagram. Check cable
AACE19009.
Refer to Power Supply diagnostic section
Monitor on, but everything
else off.
(Power Supply not ON)
Ensure unit is plugged
into power strip.
Make sure rocker switch is ON.
See power supply diagnostics to
isolate bad component. A bad motor or 12 volt
short would cause this.
See Power Supply Diagnostic section.
Replace Power Distribution Board (AACB5156)
Dollar Bill Acceptor not
functioning.
Ensure Bill Acceptor is set to
“Always Enable”
Important : Only 12 Volt DBA
is to be installed.
Model # AE 2454 U5E
Part # A5AC9101
Check for power to Bill
Acceptor.
Dirt or debris in acceptor
slot.
Pinched, broken, or
disconnected wiring.
Bill acceptor problem.
Part # A5AC9101
Acceptor should cycle stacker at game
power up. If not, check cable connections.
Clean with bill reader cleaning card
(A5CC9000)
Check wiring from bill acceptor to I/O Aux
Board. (AACE8004) Replace wiring harness.
Check connector on I/O Aux Board
Make sure wires are secure in connectors.
Refer to troubleshooting section of dollar bill
acceptor manual included with this game or
the diagnostics label of the back of the unit.
Power supply unplugged.
Rocker Switch.
Power supply shutting
down because of 12 V
overload.
Faulty power supply.
Faulty Power Dist Board
Meters do not work.
Game meter will click at the
beginning of the game.
Ticket meter will click as tickets
come out of game and notch is
“seen” by dispenser.
Ensure correct number of
tickets are being dispensed
Disconnected, loose or
broken wires.
Faulty counter.
Check ticket values in menu. Test Ticket
Dispense in Diagnostic menu. Refer to Tickets
not dispensing troubleshooting section.
Check connections to I/O board. Cables #
AACE8005 and AACO1020
Replace counter. AACO1020.
