12.2 - 12.3 LIMITED WARRANTY
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a
RMA number and provide proof of purchase. RMA and
services are rendered by BAREFOOT SOUND only. Any
shipping costs after 30 days (starting from the original
date of purchase) on any item returned for repair is the
customers’ responsibility. All returned parts must have
a RMA number written clearly on the outside of the
package along with a letter detailing the problems and a
copy of the original proof of purchase. No COD packages
will be accepted. No package will be accepted without a
RMA number written on the outside of the package.
1. If the product must be repaired, a RMA number
(Return Merchandise Authorization Number) will be
issued for shipment to our repair department. Please
follow the instructions given by BAREFOOT SOUND
technical support staff to ship your product. BAREFOOT
SOUND will not accept any shipments without a RMA
number.
2. Pack the product in its original box or a well-protect-
ed box, as outlined by BAREFOOT SOUND Customer
Service. BAREFOOT SOUND will not be responsible for
shipping damage/loss of any product not shipped in
its original packaging. BAREFOOT SOUND will not be
responsible for shipping damage/loss of any product
outside the original 30-day paid service period. It is
very important that you write the RMA number clearly
on the outside of the package. Ship the product with a
copy of your bill of sale or other proof of purchase, your
name, address, phone number, email address, descrip-
tion of the problem(s), and the RMA number you have
obtained to the address provided to you by BAREFOOT
SOUND Customer Service.
3. Upon receiving the product, BAREFOOT SOUND will
repair or replace your product (at BAREFOOT SOUND’s
discretion) and will ship it back to you within 2 weeks
(dependent on parts availability) via FedEx.
4. Cross-exchange (Parts only): You will need to provide
a valid credit card number as a deposit guarantee when
the RMA number is issued. Once approval has been
obtained on your credit card, the part(s) will be shipped
FedEx. You will need to ship defective part(s) back to
BAREFOOT SOUND within 15 days to avoid charges
to your credit card. If such charges are incurred, the
shipped part(s) will be billed at the then current price.
5. BAREFOOT SOUND will pay for shipping to and from
the customer only within the first thirty days following
the original product ship date. Following this 30-day
period all shipping fees both for under warranty and
post warranty repairs are the sole responsibility of the
customer. The customer also assumes full liability for
losses or damages resulting from shipping as well as all
responsibility to pursue remuneration for such issues
with their selected carrier.
12.2 Procedures for Obtaining Warranty Service
12.3 Post Warranty Repair
BAREFOOT SOUND accepts no liability for problems
caused by after-market software or hardware modifica-
tions or additions. BAREFOOT SOUND is not responsible
for any loss of work (“down time”) caused by a product
requiring service. This warranty is null and void if the
defect or malfunction was due to damage resulting from
operation not within manufacturer specifications. It will
also be null and void if there are indications of misuse
and/or abuse. BAREFOOT SOUND has the option of
voiding the warranty if anyone other than an BAREFOOT
SOUND technician attempts to service the product.
BAREFOOT SOUND will not warrant any problems
arising from an act of God (lighting, flooding, tornado,
etc.), electrical spikes or surges, or problems arising out
of hardware, software, or additional devices added to
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