Barco MES ACURAS HEAD, User And Installation Manual

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12. Troubleshooting
Possible cause Action
Shipping bracket is still installed
Remove the shipping bracket
Gimbal is mechanically blocked Remove any blocking object
Gimbal is not well connected Plug in the Gimbal connector. See image 12-10 below.
Auto Alignment Head not powered See concerning topic above
Bad communication
Check LEDs on the LEX unit (see concerning topic)
Plug in both RJ45 connectors of the SFTP Cat.5e cable
Plug in the USB connector of the LEX unit to the MCU USB port
and perform a power cycle on the Auto Alignment Head
Remove any HUB from the line AA Head — MCU
Gimbal not detected (see the procedure below to check if the
camera is detected) Unplug and plug in the USB connector of the LEX unit to the
MCU USB port and perform a power cycle on the Auto Alignment
Head
Stop and restart XDS RACU Server on the MCU
Image 12-10
Gimbal connector
Wrong pan or tilt positions
The Gimbal positions are not correct
Possible cause Action
Gimbal calibration was skipped after it had been switched OFF
and ON again Calibrate the Gimbal through the XDS RACU user interface
(
Position page)
Auto Alignment Head has been swapped De fi ne the new Head in the XDS RACU user interface ( Options
page)
Calibrate the Gimbal through the XDS RACU user interface
(
Position page)
Redo all positioning operations in the XDS RACU user interface
(
Position page)
Auto Alignment Head position and / or orientation changed Restore the original position/orientation or redo all positioning
operations in the XDS RACU user interface (
Positioning page)
Checking if the gimbal has been detected
1. On the MCU, browse to Start > Administrative Tools > Devices
2. In the list, check if USB Serial Converter is present
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