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69
R5913964 /00
MDSC-8255
6.10 Troubleshooting
Overview
Problem
Description
Possible solution
Serial connection not available
After reboot, the serial connection
on the USB type B port is not
present (COM port not visible).
Reboot the display.
OSD disappears during input
signal switching
OSD disappears during input
signal switching (maximum 2
seconds).
No action required. This is normal
behavior.
The Image Is not shown correctly
or is missing
The image shown on the monitor
is not displayed correctly or is
missing
Reselect the input
–
if does not
solve the problem reboot the
display.
Flashing image/Left side image
not shown in DP Dual Mode
During Auto search cycles or exit
from power save mode, the DP
dual image is not restored
correctly.
Reselect the input or reboot the
display.
Half of the screen corrupted in
HDMI UHD 4:2:0
After switching from a profile with
HDMI UHD 4:2:0 input to another
profile with the same input, half of
the screen could be corrupted.
Reselect the input or reboot the
display.
Dark pixel column is displayed in
the center of the screen
In DP Dual Mode and resolution
lower than 1600x1200x2, a
‘
dark
pixel column
’
is displayed in the
center of the screen.
Use a horizontal resolution of at
least 1920 pixel.
Connecting DVI cable to a PC
does not cause auto-detection
After a power cycle, DVI EDID
seems not to be available
(connecting DVI cable to a PC
does not cause auto-detection)
until DVI input is selected.
Select the DVI input when the
Display need to expose the EDID
on the DVI channel.
PC connected to DP hang
Switching between DP and Video-
over-IP or SDI inputs after DP 1.1
is configured on PC, causes PC to
hang.
Select the input before powering
the PC.
Switching SDI-4K modes
–
the
image is not displayed
10
The SDI-4K image could not be
displayed when Switching
between different SDI-4K modes.
Reselect the SDI-4K mode
Switching different profiles with 4K
image
–
Only right part image
displayed
10
Switching from one profile with
SDI-4K selected input (e.g. Single
SDI-1) to another with DP 1.2
selected input, only right part of
the DP image is displayed
(centered).
Reboot the display.
10. MDSC-8255 12G version only
Summary of Contents for MDSC-8255 12G
Page 6: ...R5913964 00 MDSC 8255 6 ...
Page 7: ...7 R5913964 00 MDSC 8255 Welcome 1 ...
Page 10: ...R5913964 00 MDSC 8255 10 Welcome ...
Page 11: ...11 R5913964 00 MDSC 8255 Parts controls and connectors 2 ...
Page 18: ...R5913964 00 MDSC 8255 18 Parts controls and connectors ...
Page 19: ...19 R5913964 00 MDSC 8255 Installation 3 ...
Page 26: ...R5913964 00 MDSC 8255 26 Installation ...
Page 27: ...27 R5913964 00 MDSC 8255 Daily operation 4 ...
Page 32: ...R5913964 00 MDSC 8255 32 Daily operation ...
Page 49: ...49 R5913964 00 MDSC 8255 Important information 6 ...
Page 70: ...R5913964 00 MDSC 8255 70 Important information ...
Page 71: ......