Barco ICMP Service Manual Download Page 59

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4. Troubleshooting

Code 10936: “player - invalid KDM signature - KDM rejected” (Error)

Situation

Solution

The play cannot start
because one of the KDMs
has an invalid signature.

Request a KDM with a valid signature from the content provider.

Code 10937: “player - asset keys invalid match in the KDM - KDM rejected” (Error)

Situation

Solution

The play cannot start
because one of the KDMs
is referencing keys that are
not matching with the keys
referenced by the CPL.

Request a KDM or a CPL with matching decryption keys.

Code 10938: “player - invalid trusted device list in the KDM - KDM rejected” (Error)

Situation

Solution

The play cannot start
because one of the KDMs
contains an invalid trusted
device list (TDL).

Request a KDM with a valid or a generic TDL. Note the ICMP is a
permanently married system and doesn’t process the TDL but it needs
to check that the TDL is properly formatted. For the same reason,
the ICMP only provides one certi

cate while separate IMB - ICP

con

gurations (non-permanently married) would provide 2 distinct

certi

cates.

Code 10939: “player - missing trusted device list in the KDM - KDM rejected” (Er-
ror)

Situation

Solution

The play cannot start
because one of the KDMs
does not contain a trusted
device list (TDL). The KDM
should at least reference a
generic TDL.

cate while separate IMB - ICP

con

gurations (non-permanently married) would provide 2 distinct

certi

cates.

Code 10940: “player - KDM not matching the IMB certi

cate - KDM rejected” (Er-

ror)

Situation

Solution

The play cannot start
because one of the KDMs is
not targeted for the current
ICMP certi

cate. The KDM is

targeted for another device
with another certi

cate.

Ingest a KDM for the current ICMP certi

cate. The certi

cate can be

exported from the about box of the Barco (Web) Commander or from
Barco Communicator.

R5906594 ICMP 09/11/2016

Summary of Contents for ICMP

Page 1: ...ICMP Service Manual DP Alchemy R5906594 05 09 11 2016 ...

Page 2: ...Barco NV President Kennedypark 35 8500 Kortrijk Belgium Phone 32 56 36 82 11 Fax 32 56 36 883 86 Support www barco com en support Visit us at the web www barco com Printed in Belgium ...

Page 3: ...ted in new editions of this publication The latest edition of Barco manuals can be downloaded from the Barco web site www barco com or from the secured Barco web site https www barco com en signin Copyright All rights reserved No part of this document may be copied reproduced or translated It shall not otherwise be recorded transmitted or stored in a retrieval system without the prior written cons...

Page 4: ......

Page 5: ...2 5 ICMP reset 12 3 Preventative maintenance actions 15 3 1 1 year maintenance actions 15 4 Troubleshooting 17 4 1 Troubleshooting checklist 17 5 ICMP service procedure 67 5 1 Removing the ICMP 67 5 2 Installing the ICMP 69 5 3 Removing a HDD from the ICMP 71 5 4 Installing a HDD into the ICMP 72 5 5 Replacement of the battery 73 5 6 RAID controller replacement 79 Index 85 R5906594 ICMP 09 11 2016...

Page 6: ...Table of contents 2 R5906594 ICMP 09 11 2016 ...

Page 7: ...fety instructions and warnings mentioned in this chapter before servicing the ICMP After this chapter additional warnings and cautions are given depending on the service procedure Read and follow these warnings and cautions as well WARNING This manual is only intended for qualified service personnel Overview Safety Instructions 1 1 Safety Instructions WARNING Before removing replacing any projecto...

Page 8: ...ormer during this test Use a leak age current tester or a metering system that is designed to comply with the new IEC ANSI and UL standards With the instrument AC switch first in the on position and then in the off position measure from a known earth ground metal waterpipe conduit etc to all exposed metal parts of the instrument antennas handle bracket metal cabinet screwheads metallic overlays co...

Page 9: ... the safety isolation transformers Components bridging these transformers are also safety components and must never be defeated or altercated All user accessible conductive parts must be connected to earth ground or are kept at SELV Safety Extra Low Voltage 6 Observe original lead dress Always inspect in all areas for pinched out of face or frayed wiring Do not change spacing between components an...

Page 10: ... as a 3M No 8210 table mat to prevent electrostatic charge buildup or exposure of the assembly c Do not use freon propelled chemicals These can generate electrical charges sufficient to damage ES devices d Do not remove a replacement ES device from its protective package until immediately before you are ready to install it Most replacement ES devices are packaged with leads electrically shorted to...

Page 11: ...the ICMP etc Overview ICMP Assembly overview ICMP status LEDs ICMP HDD status LEDs Introduction of ICMP battery ICMP reset 2 1 ICMP Assembly overview Orientation and main components ICMP assembly is composed of three superposed cards positioned behind a front face Image 2 1 T Top of the ICMP F Front of the ICMP 1 Main board 2 Video mezzanine 3 HDD plate 4 Front face 5 HDDs 6 Security Module 7 Batt...

Page 12: ...Off Board reset Blinking Green Off Boot loader Blinking Green Blinking Orange Operating System start up Blinking Green Orange Security Manager Image Integrity tests Blinking Green Blinking Yellow Security Manager Self Test Blinking Green Yellow Security Manager FPGA self test Green Blinking Orange Update ongoing Green Blinking Green FIPS ok Application startup Green Green Power on No Error Blinkin...

Page 13: ...the defect HDD with an original HDD spare part See procedure Removing a HDD from the ICMP page 71 and Installing a HDD into the ICMP page 72 Ensure to insert the HDD firmly 3 Switch on the power Result As soon the new HDD is detected by the ICMP the rebuild of the RAID is started Blinking red LED One disk failed red LED Error 10580 local storage not available Note The disk status Error code can be...

Page 14: ... 71 and Installing a HDD into the ICMP page 72 Ensure to insert the HDDs firmly 3 If problem remains try RAID Initialize See user guide of the Communicator Note that all content will be lost 4 If problem remains contact Service for further instructions In case the ICMP has to be returned to factory e g for repair the non defective HDDs should be removed and kept 2 4 Introduction of ICMP battery Fu...

Page 15: ...pection if you see that the indicated date is more than 4 years the battery should be changed as soon as possible Electric and electrostatic recommendations The ICMP card is sensitive to electrical short circuits During the replacement procedure be very careful not to touch the two connectors positive negative in the battery slot with the battery or any other metallic objects A short circuit betwe...

Page 16: ...keypad for a few seconds Not for C and B series As a result the projector is safely prepared for the ICMP reboot All ongoing events on the ICMP e g ingest are requested to end After a few seconds the ICMP is requested to restart The READY LED on the front panel of the ICMP starts to blink orange In case the ICMP is installed in DP4K L series projector the lasers are switched off and the projector ...

Page 17: ...ongoing events on the ICMP e g ingest are stopped immediately and the ICMP restarts 3 Image 2 6 WARNING Resetting the ICMP with the hardware reset button may cause damage to the content on the HDDs A re configuration of the whole system may be required R5906594 ICMP 09 11 2016 13 ...

Page 18: ...2 General 14 R5906594 ICMP 09 11 2016 ...

Page 19: ...YPE C perform every year The one year maintenance actions listed below may ONLY be performed by certified service personnel who are familiar with potential hazards of the product and all product safety checks No Maintenance action Remarks 1 Check battery valid date If date is older than 4 years replace battery preventative R5906594 ICMP 09 11 2016 15 ...

Page 20: ...3 Preventative maintenance actions 16 R5906594 ICMP 09 11 2016 ...

Page 21: ...wer good Error Situation Solution There is a problem with one of the voltages Escalate the issue including a log package from the system Code 10004 system error on power sequencer Error Situation Solution The power sequencer is failing at startup Escalate the issue including a log package from the system Code 10005 system error on 0 9V power Error Situation Solution The 0 9V power supply is not th...

Page 22: ...lters check the fan speeds in communicator If the problem persists escalate the issue including a log package from the system Code 10012 system temperature to high on PPC Warning Situation Solution The temperature measured on the embedded processor is too high Check the dust filters check the fan speeds in communicator If the problem persists escalate the issue including a log package from the sys...

Page 23: ...r temperature Check the dust filters check the fan speeds in communicator If the problem persists escalate the issue including a log package from the system Code 10021 formatter red satellite offset under voltage Error Situation Solution The offset voltage on the satellite is too low Restart the projector If the problem persists escalate the issue including a log package from the system Code 10022...

Page 24: ...de 10032 formatter green satellite reset under voltage Error Situation Solution The reset voltage on the satellite is too low Restart the projector If the problem persists escalate the issue including a log package from the system Code 10033 formatter green satellite bias under voltage Error Situation Solution The bias voltage on the satellite is too low Restart the projector If the problem persis...

Page 25: ...de 10044 formatter blue satellite configuration error Error Situation Solution There was an error while configuring the satellite Restart the projector If the problem persists escalate the issue including a log package from the system Code 10045 formatter blue satellite sri link error Error Situation Solution There is a communication error between ICMP and the satellite Restart the projector If th...

Page 26: ...ure sensor Retry the action Restart the projector If the problem persists escalate the issue including a log package from the system Code 10058 gip communication error with PPC maxim1619 Error Situation Solution The GIP module could not access the microprocessor temperature sensor Retry the action Restart the projector If the problem persists escalate the issue including a log package from the sys...

Page 27: ...ished while playing Check the interconnection cable s between the master and the slave s Code 10067 gip Slave ICMP not playing the same Videoframe Error Situation Solution The LTC communication is OK but the slave is at a different frame than the master Restart the master and slave projectors If the problem persists escalate the issue including a log package from the system Code 10068 gip Slave IC...

Page 28: ...tion There was a problem with the temperature sensor that monitors the processor temperature Restart the projector If the problem persists escalate the issue including a log package from the system Code 10075 system HDD power error Error Situation Solution The power monitor detected a fault on the Hard disk power circuit Restart the projector If the problem persists escalate the issue including a ...

Page 29: ...10505 ICMP system shutting down command rejected Error Situation Solution The operation is not available while the projector is entering sleep mode Wait for the projector to be in sleep mode then wake the projector up to execute the operation Code 10506 ICMP system starting command rejected Error Situation Solution The operation is not available because the ICMP is not fully started Wait for the p...

Page 30: ... version Retry the update If the problem persists escalate the issue including a log package from the system The system failed to start correctly The system restarted on a previous version Restart the projector If the problem persists escalate the issue including a log package from the system Code 10514 ICMP battery low warning Warning Situation Solution The battery voltage is under a warning leve...

Page 31: ...sses settings rejected Error Situation Solution The update of the ICMP settings is rejected because the network settings can cause conflicts and communication issues over the network Change the network settings Make sure that the projector and the ICMP are not connected to the same network A different network address should be set for each Ethernet port and the entered addresses cannot be in the r...

Page 32: ...gs The audio delay is expressed in milliseconds and has a limited range from 200 to 200 Code 10528 settings invalid audio output frequency settings rejected Error Situation Solution The update of the ICMP settings is rejected because the settings data contain an invalid audio output frequency Change the audio output frequency value in the player settings The audio output frequency is expressed in ...

Page 33: ...ettings files Code 10534 settings restoring image processor files error factory files not restored Error Situation Solution An error occurred while trying to restore the Image Processor factory files PCF The files could not be restored Restart the projector If the problem persists escalate the issue including a log package from the system An update of the ICMP in the same version or in a more rece...

Page 34: ... the NTP access If needed restart the projector and retry Code 10540 projector communication not initialized projector control dis abled Error Situation Solution The ICMP module cannot connect to the projector controller board Restart the projector If the problem persists escalate the issue including a log package from the system Code 10541 projector no messages available Error Situation Solution ...

Page 35: ...erly Restart the projector If the problem persists escalate the issue including a log package from the system Code 10563 automation device not supported device ignored Warning Situation Solution One of the devices from the automation settings is not supported in the current ICMP version The device and related actions will be ignored Check the ICMP version Edit the automation settings to change or ...

Page 36: ... that the requested macro has been correctly executed on the device Code 10569 automation referenced show not found action ignored Warning Situation Solution The automation cue reference a show that does not exist Check the automation cue and the list of shows Code 10573 storage the RAID is broken storage is not available Mainte nance Situation Solution The local storage is not available because o...

Page 37: ...ected because the system database is being updated Wait the end of the database update The database update can take several minutes Please do not try to abort the database update or to reboot the projector Code 10579 storage storage disabled by configuration command not avail able Error Situation Solution The command cannot be executed because the storage has been disabled by configuration Check t...

Page 38: ...or If the problem persists escalate the issue including a log package from the system Code 10584 storage read from database error Error Situation Solution An error occurred while reading data from the database Restart the projector If the problem persists escalate the issue including a log package from the system Code 10585 storage the storage mount failed cannot access storage Error Situation Sol...

Page 39: ...integrity cannot be checked because the content is selected in the player Unload the content from the player and restart the integrity check operation Code 10592 check requested content being ingested cannot check content Error Situation Solution The content integrity cannot be checked because the content is being ingested Wait for the end of ingest The ingest process already checks the content in...

Page 40: ...d retry Code 10599 storage file system check uncorrected errors errors left uncor rected Warning Situation Solution The file system check could not fix all the errors This should not happen on a normal storage Restart the projector and retry if needed Code 10600 save show invalid format save show rejected Error Situation Solution The show cannot be saved because the format of the show data is inco...

Page 41: ...lete content Error Situation Solution The content cannot be deleted because it is selected in the player First unload the content from the player then delete the content Code 10622 content being ingested cannot delete content Error Situation Solution The content cannot be deleted because it is being ingested First cancel the ingest job then delete the content if it is listed in the browser Canceli...

Page 42: ...10629 clip referenced in a show Warning Situation Solution The clip being deleted is referenced in a show If the deletion is confirmed the clips will be deleted and shows referencing it will become incomplete Code 10630 key still valid Warning Situation Solution The key being deleted is still valid for playback If the deletion is confirmed the related content might not play anymore if no more vali...

Page 43: ...estrictions The scan failed because the network path from the ICMP to the remote source is not correct Check the network configuration Code 10643 ingest scan timeout connecting to source cannot scan source Error Situation Solution The scan failed because the source refers to an invalid server Check the settings for the selected source The scan failed because the source refers to a server that reje...

Page 44: ...he same server Try to minimize the amount of files that will be scanned at a time Code 10647 ingest scan too many source parsers currently active cannot scan source Error Situation Solution A new ingest scan cannot be started because other clients are already running scans There are not enough resources to run the scan Wait for other scans to end If the problem persists restart the projector If th...

Page 45: ...e and retry to ingest the content Code 10653 ingest job item selected by player cannot ingest Error Situation Solution The ingest job was aborted because the selected item is already locked by the player Clear the selection from the player and restart ingest Code 10654 ingest job ingest job id already exists cannot add ingest job Error Situation Solution The ingest job cannot be added because a jo...

Page 46: ...pported by the current ICMP version Check the ICMP version and the protocol defined in the settings for the selected source Code 10658 ingest maximum pending job count exceeded cannot add more jobs Error Situation Solution The ingest job cannot be added because there are too many pending ingest jobs Wait for the end of some ingest jobs before adding more ingest requests Code 10659 ingest invalid o...

Page 47: ...P to ingest the complete CPL Code 10665 ingest job incomplete immersive sound immersive sound will not play Warning Situation Solution The immersive sound track is not complete Immersive sound will not play A complete and valid DCP with all immersive sound assets should be ingested Code 10666 ingest job corrupted immersive sound immersive sound might not play Warning Situation Solution The immersi...

Page 48: ... ing Situation Solution The scheduled show cannot be started because the show contains clips that are marked as incomplete Re ingest the incomplete clips or remove the incomplete clips from the show Code 10685 scheduler system offline at show start time show canceled Warning Situation Solution The scheduled show was not started because the system was offline at the time the show should have starte...

Page 49: ...l it before starting a new one Code 10702 security log export not running no status available Error Situation Solution There are no secure log export data available because no secure log export was initiated TMS applications should first start a secure log export before reading the export status Code 10703 security certificate not found cannot retrieve certificate Error Situation Solution The requ...

Page 50: ...on the system Any new license must have a different unique identifier Code 10721 license license invalid format add license rejected Error Situation Solution The license cannot be added because it has an invalid format Get a correct license file Be sure the file doesn t get corrupted when copied over different devices The license cannot be added because its format is not supported by the current I...

Page 51: ...red Report the error and request a new license Code 10727 license license out of date add license rejected Error Situation Solution The license cannot be added because it is not valid anymore Report the error and request a new license Code 10728 license license outside signer time window add license rejected Error Situation Solution The license cannot be added because the signer time window is not...

Page 52: ...se license file cannot be deleted cannot delete license Er ror Situation Solution The license cannot be deleted because it is not allowed Some licenses cannot be deleted and require the install of another license to be removed Report the error and request a new license Code 10735 license no valid Live IP Streaming license found live support disabled Error Situation Solution No valid Live IP Stream...

Page 53: ...r storage not available selection failed Error Situation Solution The player cannot select content because the HDDs for the local storage are not present Insert HDDs for the local storage The player cannot select content because the local storage was not mounted Restart the projector If the problem persists escalate the issue including a log package from the system The player cannot select content...

Page 54: ...the current version Check the specification of the current version Code 10908 player no valid clip found selection failed Error Situation Solution The player cannot select content because it found no valid clip to play Check validity of selected clips Code 10909 player maximum clip count exceeded selection failed Error Situation Solution The player cannot select content because it refers to more t...

Page 55: ...e the assets are invalid and cannot be processed Request a new DCP from the content provider with correct subtitles The subtitles cannot be played because an error occurred during pre processing Restart the projector If the problem persists escalate the issue including a log package from the system Code 10915 player subtitles validation error cannot play Error Situation Solution The subtitles cann...

Page 56: ...on failed because an error occurred while reading content assets One or more assets are corrupted Check the content integrity Delete corrupted content and ingest it again The system log may provide more details about the corrupted content The playback failed because an error occurred while reading content assets One or more assets are corrupted Check the content integrity Delete corrupted content ...

Page 57: ... The play cannot start because one of the CPLs is missing one ore more assets Ingest the CPL that is incomplete to add the missing assets Code 10928 player corruption in CPL assets play might fail Warning Situation Solution The play can start but one or more assets are corrupted and could cause problems or failure during playback It is highly recommended to delete and re ingest corrupted content I...

Page 58: ... KDM in the database Restart the projector If the problem persists delete the KDM and ingest it again If the problem persists escalate the issue including a log package from the system Code 10933 player KDM not compliant with standard SMPTE 430 1 cannot play Error Situation Solution The play cannot start because one KDM is not compliant with SMPTE 430 1 standard Request a KDM that is SMPTE 430 1 c...

Page 59: ...ertificate while separate IMB ICP configurations non permanently married would provide 2 distinct certificates Code 10939 player missing trusted device list in the KDM KDM rejected Er ror Situation Solution The play cannot start because one of the KDMs does not contain a trusted device list TDL The KDM should at least reference a generic TDL Request a KDM with a valid or a generic TDL Note the ICM...

Page 60: ...on Solution The system cannot switch to an alternative input because the Media Player input is currently used a playback is running Wait for the end of the playback or stop the current playback before switching to the alternative input The system cannot switch to an alternative input because the Media Player input is currently used the scheduler is enabled Disable the scheduler and stop any runnin...

Page 61: ...pecifications Get a valid source DCP with a correct version of the content The player cannot play the selected content because it does not support the type of video asset Update the ICMP with a version that supports that type of content Code 10949 player KDM outside signer time window KDM rejected Error Situation Solution The play cannot start because one of the KDM validity is outside of the sign...

Page 62: ...ster projector and retry Code 10955 player stop failed on slave player Error Situation Solution The stop command failed on a slave projector Check the error that occurred on the slave projectors Code 10956 player clear failed on slave player Error Situation Solution The clear command failed on a slave projector Check the error that occurred on the slave projectors Code 10957 player slave player no...

Page 63: ...tuation Solution The slave projector rejects the command because it is reserved internal use Reserved API call cannot be used by TMS or any client Code 10963 player license not allowing C KDM key type key rejected Error Situation Solution The C KDM key type is not accepted because no valid license is present to support them Request a KDM or request a license to support C KDM only or both KDM and C...

Page 64: ...because one of the KDM could not be decrypted Restart the projector If the problem persists escalate the issue including a log package from the system The play cannot start because one of the KDM is invalid and cannot be decrypted Check the system log and request a new KDM Code 10970 player invalid xml document key rejected Error Situation Solution The play cannot start because the key is not a we...

Page 65: ... missing on the local storage Check the key is listed in the content browser Delete the key and ingest it again Code 10975 player key read error selection failed Error Situation Solution The selection in the player failed because the system failed to read the requested key file Delete the corrupted key and ingest it again The selection in the player failed because the system failed to read informa...

Page 66: ...cted Error Situation Solution The play cannot start because one of the key does not contain a trusted device list TDL The key should at least reference a generic TDL Request a key with a valid or a generic TDL Note the ICMP is a permanently married system and doesn t process the TDL but it needs to check the TDL is properly formatted For the same reason the ICMP only provides one certificate while...

Page 67: ...ersive sound inac tive Warning Situation Solution Immersive sound cannot be validated by the immersive sound renderer or sound processor Immersive sound will not play Check the communication with the immersive sound renderer or sound processor Reload the content and retry If the communication cannot be restored Restart both the projector and the immersive sound renderer Code 10986 player missing i...

Page 68: ...acro used to select the input Activate the macro manually if needed but also check the player status Code 10991 player mezzanine communication error live IP not available Er ror Situation Solution The communication with the mezzanine board is in error The live IP streaming is not possible Retry or restart the projector If the problem persists escalate the issue including a log package from the sys...

Page 69: ...r in the IMB Retry or restart the projector If the problem persists escalate the issue including a log package from the system Code 10998 player IMB error play failed Error Situation Solution The playback failed because an error occurred on the IMB Restart the projector If the problem persists escalate the issue including a log package from the system Code 10999 player IMB error format configurati...

Page 70: ...4 Troubleshooting 66 R5906594 ICMP 09 11 2016 ...

Page 71: ...ach projector the way to switch off your installation CAUTION Wear a wrist band which is connected to the ground while handling the elec trostatic discharge sensitive parts Necessary tools 7mm flat screwdriver PH2 Phillips screwdriver ESD wrist band How to remove the ICMP from the projector Card Cage 1 Depending on the projector type the input cover of the projector has to be removed to access the...

Page 72: ...ge of the projector will result in tamper events service door tamper insertion tamper In the ICMP the content is stored on removable disks that allow fast recovery of this content if you have to replace an ICMP See chapter Removing a HDD from the ICMP page 71 68 R5906594 ICMP 09 11 2016 ...

Page 73: ... install the ICMP into the Card Cage 1 Gently insert the ICMP in the guides of the Card Cage as illustrated below Caution Ensure that the both sides of the ICMP are captured by the guides inside the Card Cage compartment See detail in image below 2 Push apply a little pressure on both handles until the ICMP is fully inserted and the connection is made with the back plane Note All connections are m...

Page 74: ...ce door tamper insertion tamper An authorization to clear the security warning on the projector after installation will be needed You will find in the installation manuals of each projector the way to clear the security warnings In the ICMP the content is stored on removable disks that allow fast recovery of this content if you have to replace the ICMP See chapters Removing a HDD from the ICMP pag...

Page 75: ...defective HDDs should be removed and kept How to remove a HDD 1 Switch off the projector 2 Moving the latch towards the left Image 5 5 3 Push the unlock button to open the handle Image 5 6 4 Pull the HDD out of its slot Image 5 7 To install the HDD see procedure Installing a HDD into the ICMP page 72 R5906594 ICMP 09 11 2016 71 ...

Page 76: ...e same storage capacity See label on top of the HDD to know the storage capacity How to install a HDD 1 Ensure that the projector is switched off 2 Prepare the HDD for insertion by moving the latch towards the left and push the unlock button to open the handle Image 5 8 3 Insert the HDD into the HDD slot Ensure that the handle is sufficiently open so that the hook reference 1 of the handle can pas...

Page 77: ...d battery Replace the cover Write the insertion date MM YY on the sticker CAUTION Danger of explosion when replaced with wrong type of battery Replace the battery only with a 3V Lithium battery which has the same CR2477N Barco Ref P222004 or equivalent type recommended by Barco CAUTION Always leave a working battery on the ICMP card Removing all the batteries at the same time will cause immediate ...

Page 78: ...put a battery sometimes requires exercising pressure on the card How to replace the ICMP battery 1 Remove the cover from the battery slot by apply a little pressure on the two hooks situated on either side of the cover This action that give direct access to the battery will break the tamper evident stickers New tamper evident stickers must be applied after new battery is installed Image 5 11 1 Bat...

Page 79: ...pty slot Tip By introducing the battery on the front of the slot where the edge is less high you need to tilt less the battery Image 5 13 Caution CAUTION Please insert the new battery in the correct orientation References should be facing up R5906594 ICMP 09 11 2016 75 ...

Page 80: ...5 ICMP service procedure Image 5 14 Now there is one battery in each battery slot Image 5 15 4 Remove the piece of plastic tube Image 5 16 76 R5906594 ICMP 09 11 2016 ...

Page 81: ...ou to release the old battery Caution Be very careful not to touch the two connectors positive negative in the battery slot with the battery or any other metallic objects A short circuit between the two connectors would cause immediate failure of the card Image 5 18 7 Remove the piece of plastic tube Only the new battery remains The other slot must be empty R5906594 ICMP 09 11 2016 77 ...

Page 82: ...the cover on the battery slot Image 5 20 9 Place two new tamper evident stickers between the cover and the card Ensure that the tamper evident stickers do not cover the gold plated contacts of the printed circuit board 78 R5906594 ICMP 09 11 2016 ...

Page 83: ...down the projector and let it cool down before starting the installation procedure You will find in the installation manuals of each projector the way to switch off your installation CAUTION Wear a wrist band which is connected to the ground while handling the elec trostatic discharge sensitive parts No content is lost and no new certificate KDM is needed during this procedure R5906594 ICMP 09 11 ...

Page 84: ... ICMP from the projector For details on the removing procedure please refer to chapter Removing the ICMP page 67 2 Remove the 3 hard disks For details on the removing procedure please refer to chapter Removing a HDD from the ICMP page 71 Warning Appling next steps of this procedure without removing the hard disks may lead to severe damages of the system 3 Open the ICMP to get access to the RAID co...

Page 85: ...ong spacers as shown in image 5 24 For this you need to loosen 5 x T10 screws Image 5 24 e Carefully put the bottom board of the ICMP upwards as shown on image 5 25 Image 5 25 4 Removal of the RAID controller module R5906594 ICMP 09 11 2016 81 ...

Page 86: ...5 26 Note To disconnect SATA connectors you have to press the clips at the bottom of every connector Image 5 27 c Loosen the 4 x T10 screws to release the RAID controller from the main ICMP module identified by arrows in image 5 26 Note Be careful once these screws removed because it still remains a connector between the main ICMP board and the RAID controller 82 R5906594 ICMP 09 11 2016 ...

Page 87: ... e Place the bottom plate into the ICMP assembly and lock the 4 T15 screws from the bottom as shown in image 5 23 f Put the 2 long spacers back that hold the little security board on the metal plate and connect the 5 T10 screws that holds the whole assembly and spacers together as shown in image 5 23 6 Final steps a You can now install the 3 hard disks They are auto detecting so it s not important...

Page 88: ...5 ICMP service procedure 84 R5906594 ICMP 09 11 2016 ...

Page 89: ...oltage 19 formatter red satellite configuration error 19 formatter red satellite in reset 20 formatter red satellite offset under voltage 19 formatter red satellite reset under voltage 19 formatter red satellite sri link error 20 formatter red satellite thermal shutdown 19 formatter satellite configuration error 18 formatter satellite hardware mismatch 18 formatter sequence file checksum error 19 ...

Page 90: ...e rejected 47 license no valid Live IP Streaming license found live support disabled 48 player ADSP error format configuration failed 65 player ADSP input audio delay error delay not applied 64 player asset keys invalid match in the KDM KDM rejected 55 player asset keys invalid match in the key key rejected 62 player assets missing selection failed 52 player assets read error selection failed 52 p...

Page 91: ...tandalone mode 58 player missing trusted device list in the KDM KDM rejected 55 player missing trusted device list in the key key rejected 62 player no remaining key credit cannot play 60 player no show selected 57 player no valid clip found selection failed 50 player no valid immersive sound key found immersive sound skipped 64 player no valid KDM found cannot play 54 player no valid key found ca...

Page 92: ... settings file not found unable to load 29 settings test settings already running test settings rejected 30 settings unreachable NTP server NTP sync might not work 30 settings user password too weak settings rejected 28 show is referenced by a cue 38 show scheduled 38 storage file system check already running file system check rejected 36 storage file system check failed file system check aborted ...

Page 93: ...43 21 10044 21 10045 21 10046 21 10050 21 10051 21 10052 22 10055 22 10056 22 10057 22 10058 22 10060 22 10061 22 10062 22 10063 23 10064 23 10065 23 10066 23 10067 23 10068 23 10070 23 10071 24 10072 24 10073 24 10074 24 10075 24 10076 24 10501 24 10502 25 10503 25 10504 25 10505 25 10506 25 10507 25 10508 25 10510 26 10511 26 10512 26 10513 26 10514 26 10515 26 10516 26 10517 27 10520 27 10521 2...

Page 94: ...10648 40 10649 40 10650 41 10651 41 10652 41 10653 41 10654 41 10655 41 10656 42 10657 42 10658 42 10659 42 10660 42 10661 43 10663 43 10664 43 10665 43 10666 43 10680 43 10681 44 10682 44 10683 44 10684 44 10685 44 10687 44 10688 44 10689 45 10700 45 10701 45 10702 45 10703 45 10704 45 10705 45 10706 46 10707 46 10720 46 10721 46 10722 46 10723 46 10724 47 10725 47 10726 47 10727 47 10728 47 1072...

Page 95: ...63 59 10964 59 10965 59 10966 60 10967 60 10968 60 10969 60 10970 60 10971 60 10972 61 10973 61 10974 61 10975 61 10976 61 10977 62 10978 62 10979 62 10980 62 10981 62 10982 62 10983 63 10984 63 10985 63 10986 63 10987 63 10988 64 10989 64 10990 64 10991 64 10992 64 10995 64 10996 65 10997 65 10998 65 10999 65 G General 7 H HDD 71 72 Remove 71 72 I ICMP 67 69 Install 69 Remove 67 ICMP Assembly ove...

Page 96: ...er replacement 79 Remove 67 71 72 HDD 71 72 ICMP 67 Replacement of the battery 73 Reset button 12 S Safety 3 Instructions 3 Status LEDs 8 9 ICMP HDD 9 T Troubleshoot 17 ICMP 17 Troubleshooting 17 92 R5906594 ICMP 09 11 2016 ...

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