Barco ClickShare, Service Manual

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11. Troubleshooting
11.3 Generating log fi les
Log fi les can be generated from the
• Base Unit
• Client software
• Button (included in Base unit logging)
To generate log fi les from the Base Unit
1. Login to the ClickShare web interface.
2. Click the Maintenance tab (1) and then click Logging (2)..
The content of the Logging tab is displayed.
Image 11-1
Logging
3. Make sure the Debug logging is checked.
4. Click Clear Log .
The following message appears.
Image 11-2
5. To con fi rm that the log fi le should be cleared, click OK .
The existing log fi le is now empty.
6. Reproduce the bug or error that occurred.
7. Go back to the Logging tab page and click Download Log .
8. Save the log fi le on your laptop.
To generate log fi les via the Client software
1. Hold the Shift key on your keyboard and double-click the ClickShare executable.
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