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R5900022 /18
ClickShare CS-100 series
94
Note:
Updating the software to the Base Unit takes several minutes. Progress can be followed
on the meeting room display.
The Base Unit software is updated.
If a firmware downgrade is required on the Base Unit, check the check box in front of
Allow firmware
downgrade
.
Firmware update without using the Configurator
Next to using the configurator to upgrade the firmware, the following ways are also possible:
•
When your device is connected to a network and managed via the XMS (Cloud) management platform, the
firmware can be upgrade via this Management solution. For more information on upgrading firmware in this
way, consult Barco’s web pages on XMS (
https://www.barco.com/en/page/xms-cloud-management-
platform
).
•
Download the firmware on a USB stick and plug in this USB in your device. For more information, see
“
”,
6.34 Support & Updates, Troubleshoot, log settings
About logging
Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain
debugging information. They can be downloaded on a local computer and cleared on the Base Unit. Debug
logging covers only a few hours before it will be overwritten. Therefore, it is important if you discover a
problem with your system to download the logging immediately.
How to use
1.
Log in to the
Configurator
.
2.
Click
Support & Updates
→
Troubleshoot
.
Image 6–50 Troubleshoot, logging
3.
To create a debug log, check the check box next to
Enable debug logging
.
4.
Reproduce the issue you want to report.
5.
To download the current log file, click on
Download logs
.
Summary of Contents for ClickShare CS-100
Page 22: ...R5900022 18 ClickShare CS 100 series 22 Introduction to the Installation Guide ...
Page 44: ...R5900022 18 ClickShare CS 100 series 44 CS 100 CS 100 HUDDLE Installation ...
Page 50: ...R5900022 18 ClickShare CS 100 series 50 Preparing the Buttons ...
Page 52: ...R5900022 18 ClickShare CS 100 series 52 CS 100 CS 100 HUDDLE Configurator ...
Page 97: ...97 R5900022 18 ClickShare CS 100 series Firmware updates 7 ...
Page 99: ...99 R5900022 18 ClickShare CS 100 series Troubleshooting 8 ...
Page 103: ...103 R5900022 18 ClickShare CS 100 series Environmental information 9 ...
Page 107: ......