My Beosound Explore will not switch on or respond to button presses. What
should I do?
In certain cases, a hardware reset might be required. To initiate a hardware reset, connect the
speaker to power via the USB cable and press and hold the power button.
What do I do if I cannot switch on my Beosound Explore after not using it for
a long period of time?
Use a charger of at least 5V / 1A rating, and a maximum of 5V / 3A to charge Beosound
Explore. Please refer to the article
What do the indicator lights on Beosound Explore
for information about the battery level status.
Can I charge my mobile device when it is running low on battery while
playing music on my Beosound Explore?
Beosound Explore does not offer a charging output.
Can I play music while charging my Beosound Explore?
Yes, you can enjoy music while charging Beosound Explore. Remember to use a USB-cable or a charger
providing a maximum of 5V / 3A.
Why can I not check the battery level of my Beosound Explore on my phone?
Beosound Explore does not support a Handsfree Profile to view battery level on the main screen of a
phone. However, the battery level can be checked via the Bang & Olufsen app.
How do I connect the charging cable to my Beosound Explore?
Insert the cable fully until there is a mechanical clicking sound, and the light indicator flashes orange.
