2.
New FAQ texts and info
B E O P L AY E 8
BLUETOOTH CONNECTION TO
SAMSUNG DEVICES
I am unable to pair the Beoplay E8 to my
device. What do I do?
SELECTING THE RIGHT EARTIPS
How do I choose the right eartips?
SWITCH BACK AND FORTH BETWEEN
PAIRED DEVICES
How many Bluetooth devices can I pair to
my Beoplay E8?
ANSWERING CALLS WITH E8
How do I answer calls using my Beoplay
E8?
HISSING OR CRACKING NOISE
I heard hissing or cracking sound when
using my Beoplay E8. Is this normal?
TRANSPARENCY MODE – EXPLANATION
AND USE
What is Transparency mode on the
Beoplay E8?
•
Update the E8 software to the latest version on the Beoplay App.
•
Stop and restart the Bluetooth transmission.
•
Press pause, wait 5 to 10 seconds and press play (from your mobile phone) to
fix the issue.
•
Alternatively, dock the E8 in the charger to reset and then connect again.
Some devices need to be paired with the E8 in a specific way. Here are the steps for
Bluetooth pairing with these devices:
1.
Enable the Bluetooth pairing mode on E8 - LED indicator flashes blue
2.
Find the classic Bluetooth headphone icon on your device and select the
pairing option.
3.
Do not select the BLE symbol. Wait for the device to show the classic Bluetooth
icon.
4. After pairing is successful, the white LED will remain ON for 20 seconds on the
E8.
5.
If the above steps don’t work, restart the device and remove all other paired
device through a factory reset. Then pair this device to the E8 only.
If you select the BLE symbol, remove the E8 from the Bluetooth settings and restart
your device. After powering on the device, perform Bluetooth pairing by selecting
the Bluetooth classic icon.
If you still have problems, this can be due to general Bluetooth interference. See
here for more info.
Selecting the right eartips for your E8 is very important for the best sound
experience, which is achieved by fully inserting the E8 into your ear channels. Try
out different sizes to get the best isolation. A correct size will give you complete
isolation. Silicone eartips are good for sports.
Eartips from Comply Foam improve isolation and therefore the sound experience.
They come with a wax filter that protects the sound channel from becoming filled
with materials like earwax.
Beoplay E8 remembers up to 8 Bluetooth pairings, but only one device can be
paired to the earphones at any given time. If you pair a 9th device with your E8, it
will automatically delete the profile of the first Bluetooth device that was paired.
When you want to switch between paired devices, first disconnect from the
currently paired device before connecting it to another paired device.
To receive a call when using the E8 to listen to music through your phone, tap the
right or left E8 earbud to answer the call.
If you answer the call on your phone, it may not be heard on your E8. If this
happens, open the sound mode (source selection) on your phone and select the
setting that will transfer the call to the E8. Double-tap the right or left earbud to end
the call.
Note: When using E8 in phone call mode, only the right microphone uses cVc Noise
Cancellation Technology. You may notice that a little noise is allowed from outside
to slip-into the call to make the sound of your own voice more natural rather than
sounding as if your ears are blocked when you speak.
This is the “noise floor” coming from the Bluetooth circuit in the right earbud. It is
normal and can only be heard when music is at a low volume level or paused.
It allows you to tune into your surroundings and let the world in without having
to take your earphones out. Transparency mode can be customized by choosing
between three levels of transparency in the Beoplay App:
•
AMBIENT: microphones on - music off
•
SOCIAL: microphones on - music 25% level (weak)
•
COMMUTING: microphones on - music 50% level (medium)
You can easily activate your default mode with a quick tap on the left earphone.
