Please see
How to correctly fit your Beoplay EQ
3. Reboot the earphones
Switch the earphones off by placing them in the charging case for at least 3 seconds. They will
switch on again when removed from the charging case.
If none of the above tips resolved the issue:
External Bluetooth interference can cause such connection interruptions. Please see
How do I
resolve issues connecting Beoplay EQ to my device?
I hear hissing or cracking sound when using my Beoplay EQ. Is this normal?
This is the “noise floor” coming from the Bluetooth circuit in the right earphone. It is normal and
can only be heard when music is playing at a low volume level or is paused.
What is Adaptive Active Noise Cancellation in Beoplay EQ, and how does it work?
Bang & Olufsen offers noise cancellation capabilities that focus on sound aesthetics, letting you
hear every detail in noisy environments without compromising on quality of the sound. Our
advanced noise cancellation technology is expertly tuned by Bang & Olufsen sound engineers in
close collaboration with our partners to reproduce the original sound material as authentically as
possible, effectively blocking out ambient noise without adding unwanted effects to your music.
Beoplay EQ feature a new generation of Adaptive Active Noise Cancellation (ANC) technology.
Beoplay EQ have a total of 6 microphones, allowing for the use of the best directional
beamforming technology with significant improvements to call and speech quality. The noise
cancellation is processed through a hybrid ANC system which is a combination of a feed-
forward ANC and a feed-back ANC. The outside microphone employs the feed-forward
technology, which measures incoming, ambient noise and suppresses the mid to upper
frequencies – an example being the main part of human voices. The inside microphones utilise
feedback technology. They sense the music from the speaker as well as the lower to mid
frequencies of the ambient noise. They then separate the two and generate an anti-noise signal
