9
Frequently asked questions
Problem
●
Check /
Troubleshooting
The product does not turn
on.
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Is the power plug firmly plugged into the power outlet?
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Is the unit properly seated in the power base?
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The no-water heating prevention function may be activated. Allow it to cool for a
while before use.
Hot water spills out.
●
Is water below the maximum water level (0.6 L)?
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Make sure to keep it below the maximum water level (0.6L).
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Did you pour anything other than water?
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This product is for water only.
It does not turn off when
water boils.
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Is the lid closed tightly all the way to the end?
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If the lid is not closed, the auto-off function will not work. Make sure to close the
lid before use.
There are water droplets on
the power base.
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Steam may leak slightly from the switch when boiling water and may form
condensation. This is not a malfunction.
The power base is flooded.
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Is water below the maximum water level (0.6 L)?
Ҙ
Make sure to keep it below the maximum water level (0.6L).
The main unit is hot.
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The main unit gets very hot. Only touch the handle and switch until it cools.
Limited warranty and after-sales service
To ensure that you receive the best support and service, please complete the product user registration.
1) The warranty period is 12 (twelve) months from the date of purchase.
2) Product must be purchased from BALMUDA authorised distributor or dealer in Singapore or Malaysia.
3) Please ensure you retain your proof of purchase (including purchase receipt and delivery slip) from an authorised
distributor or dealer in Singapore or Malaysia. Proof of purchase must be presented for any product warranty claim.
After-sales service will not be available if proof of purchase is not provided.
4) The product warranty covers parts and labour excluding accessories and transportation.
5) This product is designed to operate with 220-240 V AC in Singapore and Malaysia only. The product cannot be
operated outside Singapore and Malaysia where the power supply voltage or frequency is different.
Disposal
When disposing of the product and its parts, follow the regulations in your area.
