BALDR HG01, User Manual

Page: 32 / 36

29
EN
What happend
Can't log in to
the HomGar app.
Factors
1. Incorrect account
name or password.
2. Poor network.
Solutions
1. Check your account
name and password. If
you forgot password,
please tap "Forgot
password".
2. Change to a better
network and try again.
3. Contact us for help.
Weather station
can't connect to
Wi-Fi
1. Not 2.4 GHz Wi-Fi.
2. Add a wrong
device.
3. Defective product.
1. Please see pages 6 to
16 of the user manual for
more details.
2. Contact us for a free
replacement.
Outdoor sensor
can't connect to
weather station
1. Incorrect connec
-tion steps.
2. Sensor battery
depletion.
3. Sensor may be
defective.
1.Please power on
weather station first and
then power on sensor.
2.Replace the new
batteries.
3.Contact us to replace
a new sensor.
Weather station
offline and icon
turns grey
1. Poor network.
2. The router has
been rebooted or the
Wi-Fi password has
been changed.
3. The product
displays SCAN or
SCAN AP by
mistakenly pressing
the "+/ " button.
1. Move the weather
station close to the Wi-Fi
router for better network.
2. You need to reconnect
the Wi-Fi weather station.
For more details, please
see user manual pages
6 to 16. ( Please do not
delete the grayed-out
display hub icon,
otherwise the original
settings and data will
not be retained after
reconnection.)