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TROUBLESHOOTING 

 

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Equipment Module Will Not Operate 

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Make sure the spa control is plugged into the control system of the equipment module. 

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Check the main circuit breaker panel.  If the GFCI or circuit breaker has tripped, reset the breaker.  

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Turn the circuit breaker, or switch, supplying power to the equipment module OFF then ON.   

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If breaker continues to trip, check with your electrician to be sure the proper amperage breaker was installed. 

 

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Pump Will Run But There Is No Water Flow 

• 

Make sure all valves are in the open position. 

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Make sure the filter is clean. 

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Make sure the suction intake covers are free of debris. 

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Make sure the water level of the spa is at least 2" above the skim filter. 

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Check to make sure all adjustable flow-type jets are turned open. 

 

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Pump Runs And There Is Water Flow But No Heat 

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Press the temperature set button to increase temperature.  Do NOT expect to feel hot water coming from the jets. 

• 

Make sure all valves are open to allow full water flow through the system.  Limited water flow will NOT build enough 
pressure to allow the heater to come on. 

• 

Clean the filter to assure maximum water flow. 

 

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Pulsating Or Minimal Water Flow In High Speed Mode 

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Make sure water level of the spa is at least 2" above the skim filter. 

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Be sure jets are turned open (see "Spa Operation" section). 

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Make sure all valves are open. 

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Make sure the filter element is clean. 

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Make sure the suction intake covers are free of debris. 

 

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Pump Vibrates Excessively 

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Check for loose screws on equipment module face and bolts attaching equipment module to frame. 

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Make sure spa is not touching or rubbing against anything such as a deck rail, house, etc. 

• 

Air may be trapped in pump housing.  Turn pump off.  Slightly loosen the pump unions. With a towel covering the area 
(water will splash) turn the pump on for 3-5 seconds to bleed air out of pump housing.  Turn pump off and tighten the 
unions.  Repeat if necessary. 

• 

Make sure that the spa has been installed on a properly supported surface. 

 

 

 

Summary of Contents for Tranquility ER15

Page 1: ...Owner s Manual 2012 Important Information Enclosed Please read before setting up or using your spa Rev 1 1 12 MODELS ER15 ES15 ER23 ES25 EG4 and EG5...

Page 2: ...ARNING To reduce the risk of injury do not permit children to use this product unless they are closely supervised at all times 8 A wire connector is provided on this unit to connect a minimum No 8 AWG...

Page 3: ...WARNING Improper electrical connections or conductor sizing may cause the equipment module to operate improperly create the potential for an electrical hazard and may void the warranty 9 CAUTION Use o...

Page 4: ...ed on a solid flat and level surface that does not move or shake 7 You should consult with a builder or engineer to determine if your floor will support the spa weight Remember you must allow for the...

Page 5: ...Electrical Code N E C and local code requirements The connection must include the conductors necessary for operation and bonding as required by N E C 1 Remove the spa from its shipping container and r...

Page 6: ...on at the equipment module You should re check the tightness of the fittings and placement of the O rings Check that the filter is positioned in the skim filter system 6 Activate the power to your spa...

Page 7: ...ou must properly test and maintain your spa water for health and appearance reasons Chemical imbalance can cause skin irritations and dirty water is both unsightly and undesirable to soak in With litt...

Page 8: ...e surface Bug Tar Remover or OOPS Do not use an abrasive brush or cleaning agent as it will scratch the finish DO NOT USE any of the following items to clean your tub Acetone Goof Off or any cleaners...

Page 9: ...sure that the thermostat is set to keep the water warm If you intend on closing down your spa for the winter you should follow the winterizing procedures listed below 1 Drain the spa as explained in t...

Page 10: ...wer input terminals figure 2 5 Locate the 14 AWG jumper wire between White AC terminals and Red AC terminals and remove discard figure 2 6 Locate Switchbank A near the bottom center of the circuit boa...

Page 11: ...ode press Jets button repeatedly and be sure the pump is free of air Priming Mode lasts less than 5 minutes Press the Warm or Cool button to exit After Priming Mode the spa will run in Standard Mode s...

Page 12: ...current water temperature will be displayed DO NOT ENTER THE WATER Remove the spa cover and allow water to cool Once the heater has cooled reset by pushing any button If spa does not reset shut off t...

Page 13: ...l hot water coming from the jets Make sure all valves are open to allow full water flow through the system Limited water flow will NOT build enough pressure to allow the heater to come on Clean the fi...

Page 14: ...________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ________...

Page 15: ...ated or 4 commercialorpublicuseofthe spa Warranty coverage shall not extend for any reason beyond the stated periods The warranties as set forth and limited herein are the sole and exclusive warrantie...

Page 16: ...OR TO OP TIONAL PARTS OR SYSTEMS WHICH ARE PURCHASED FOR INCLUSION ON OR IN THE SPA EMERALD SHALL HAVE NO RESPONSIBILITY TO AID IN THE ENFORCEMENT OF ANY WARRANTIES AGAINST MANUFACTURERS OF SUCH ITEMS...

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