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34

4-4 TECHNICAL SUPPORT

If you are having diffi culties confi guring and using your printer, read this manual carefully.

For any unresolved technical problems and to help you with daily tasks, we provide a dedicated website:

www.badgy.com

Connect to this site and click on

Support

for technical support and troubleshooting. You may need to provide the following information:

Your printer model and serial number

The confi guration and operating system that you are using

A description of the incident that occurred

A description of the steps that you took to resolve the problem.

The Badgy website also provides driver updates, FAQs

*

, educational videos, our special offers, and general information.

*

FAQs: Frequently Asked Questions

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Summary of Contents for 100

Page 1: ...USER GUIDE Evolis 2015 All rights reserved November 2015 Ref KU BDG2 044 ENG B1 ...

Page 2: ...pplied in digital format with your printer for warranty terms and conditions and limitations ENVIRONMENTAL INFORMATION Evolis is committed to helping the environment by reducing the energy consumption of its products RECYCLING END OF LIFE PRODUCTS The manufacture of the equipment that you have purchased required the extraction and use of natural resources This equipment may contain materials that ...

Page 3: ...GETTING STARTED The purpose of this user guide is to support you step by step in discovering your printer and how it works Take some time to read it in order to better understand your printer and its features and to save time during installation and use CONTENTS The bookmarks found in the left hand menu of your screen can be used to navigate between the various sections in this user guide ICONS Th...

Page 4: ... returned If the printer is returned without its original packaging and components are damaged in transit these components will no longer be covered by the warranty You will be charged for new packaging for shipping the printer back to you Accessories supplied with your printer O Power supply unit SWITCHBOX type F10723 A or CWT type KPL 065M O Mains power cable O USB cable O Installation CD ROM in...

Page 5: ...5 1 2 DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS A Card feeder B Output hopper C Control panel D USB port E Power cable socket F Kensington lock Warning lights Cards and ribbon Printer Control button ...

Page 6: ...6 The machine should always be disconnected from the power supply unplugged before any work is carried out on it G Thermal print head H Serial number label ...

Page 7: ...arthed electrical installation FI Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan NO Apparatet må tilkoples jordet stikkontakt SE Apparaten skall anslutas till jordat uttag Connect the power cable to the power supply unit then plug the power cable connector into the printer Next plug the end of the power cable into an earthed power socket The printer is powered on the co...

Page 8: ...nutes of inactivity The standby times can be configured in the Badgy Print Center In standby mode sending a print request restarts the printer Hibernation mode can also be configured briefly pressing the control button for 1 second takes the printer out of this mode Connecting the USB cable Under no circumstances should you connect the USB data cable before the installation of the driver is comple...

Page 9: ... and voids the manufacturer s warranty for the printer For optimum print quality it is recommended that you fully clean the Badgy printer once a year or after a period of inactivity See the Servicing and Maintenance section of this manual Fitting the ribbon Open the cover Insert the ribbon as shown Close the cover and press until a click is heard The printer automatically recognizes the ribbon ins...

Page 10: ...of the cards in order to preserve print quality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust Loading the cards Open the card feeder Insert the cards 25 cards maximum 0 76 mm thick or 40 cards maximum 0 5 mm thick Hold and insert the cards as illustrated in the diagram Close the feeder 25x ...

Page 11: ... is designed to collect the printed cards The printer is equipped with an output hopper with a maximum capacity of 25 cards that are 0 76 mm thick and 40 cards that are 0 50 mm thick Using cards that are 0 76 mm thick after extended use of cards that are 0 50 mm thick may require the rollers to be cleaned See section 3 1a Cleaning the Printer ...

Page 12: ...will guide you through the entire installation process Do not connect your USB cable to your computer until prompted to do so by the installation program For more information on the connection procedure see the section on Connecting the Printer Follow the installation procedure scrupulously All versions of Windows require the user to have administrator rights to install the driver Installing the d...

Page 13: ...utomatically A graphic application called Badgy Print Center is available to help you change certain predefined settings if needed To access this application O From the Start button on the bottom left of your screen in the Windows task bar select All programs Evolis Card Printer Badgy Premium Suite Badgy Print Center ...

Page 14: ...ect Properties to access the configuration space or double click on the printer name Pay attention to the settings defined under the driver Properties settings and do not hesitate to contact your Badgy reseller for any advice and assistance required before making any changes ...

Page 15: ...nter O Green Printer ready O Orange Information message issued printing stopped O Red Warning message issued printing stopped O Grey Printer in hibernation mode disconnected or communication interrupted When a notification is issued it is displayed in a window of the following type see below Depending on the type of message you can either Get additional help from the Badgy support site requires an...

Page 16: ...se Badge studio O Taking photos directly Badge studio To use Badge Studio the following configuration is required MAC O Mac OS X 10 6 or above O Intel Processor only O 512 MB of RAM O A screen with a resolution of 1024 x 768 pixels O 1 USB port PC O Windows XP SP3 Vista 7 and 8 32 64 bits O 512 MB of RAM O A screen with a resolution of 1024 x 768 pixels O 1 USB port More information on how the sof...

Page 17: ...t your Badgy reseller Do not hesitate to clean the printer in the event of any printing problems After a long period of inactivity dust can get into the rollers and the print head We therefore advise cleaning before re use If you intend not to use your printer for an extended period we advise you to acquire a protective cover to avoid your printer getting clogged up with dust Contact your reseller...

Page 18: ...gular cleaning if your printer is located in a dusty place or if you use it intensively Servicing accessory impregnated T shaped card Follow the procedure below to proceed with cleaning Open the printer cover Remove the ribbon as shown in the diagram Close the cover and press until a click is heard ...

Page 19: ...the feeder as shown Cleaning starts Remove the T shaped card Printer cleaning may also be carried out from the Badgy Print Center by clicking on Start cleaning Warning the T shaped card must be used immediately after the bag is opened A dry T card would not be operational and may damage your printer The T card is single use Please use a new card each time you clean p ...

Page 20: ...he printer from its power supply before cleaning the print head Follow the cleaning cycles scrupulously Avoid any contact between the print head and any metal or sharp objects Avoid touching the print head directly with your fingers as this could affect print quality or permanently damage the print head You must also protect the print head and its components from any discharge of static electricit...

Page 21: ...or it will no longer work Follow the procedure below Remove the cover from the cleaning pen Unplug the power supply open the cover and find the print head Gently rub the pen from left to right along the print head as indicated for a few seconds Close the cover Reconnect the printer After cleaning please wait 2 minutes before using your printer again ...

Page 22: ...printer was designed to work independently keeping user involvement to a minimum it may nonetheless prove useful to gain some familiarity with the main warnings Cf section 1 Description of the Printer and its Functions for further details about the control panel O The control button lights up The printer is ready to receive data PRINTER READY O The printer is receiving data The control button is f...

Page 23: ...ot correctly fitted O The ribbon is torn O The ribbon is not recognized Check the condition of the ribbon in the printer If you have a print job in progress this restarts with a new card O No cards in the card feeder Load cards into the feeder the process starts again O Error loading cards Check the cards are loaded For any other problems contact your Badgy reseller CARDS RIBBON LEGEND OFF STEADY ...

Page 24: ...ect the jammed card For more details refer to section 4 3b If the problem persists contact technical support at www badgy com MECHANICAL ERROR O The cooling system has been activated The printer pauses for a few seconds and restarts once it has returned to its normal operating temperature O The printer is updating its Firmware The printer is operational again following the update COOLING MODE FIRM...

Page 25: ...g a technical test card Wait for any current print jobs to finish Check that there is a ribbon and card in the printer Press the control button for four seconds All the warning lights go out Press and hold down the control button again The control button light comes on Release the control button once the light flashes The technical test card is printed The printed card is ejected into the output h...

Page 26: ... click on the Graphical test card button The card is printed and the printed card is ejected into the output hopper Printing the graphic test card can only be launched from the Badgy Print Center To do this open the Badgy Print Center double click on your printer or right click on Properties and go to System details then Testing cards 4 2c Identifying Installed Software Versions You can directly i...

Page 27: ... is lit Make sure you are using the power supply unit supplied with the printer Check the USB cable Check that the printer is connected to your computer via the USB cable Check the ribbon Check that the ribbon is fitted correctly and that the cover is closed Check the cards Check that there are cards in the card feeder Check that no cards are jammed in the printer Print a test card See elsewhere i...

Page 28: ...aged Clean or replace the print head Blurred image O The ribbon is not correctly fitted Check that the ribbon is correctly positioned in the printer O Poor ribbon synchronization Open and close the printer cover to synchronize the ribbon O Dirty printer or cleaning rollers Clean the printer O Use of incompatible cards Check that the cards used match the specifications We recommend that you obtain ...

Page 29: ...puter and the printer Try using another cable of the same type Check that the printer is clean Clean the printer especially the cleaning roller Refer to section 3 1 on servicing Check that the cards are clean Keep your cards protected from dust Check the ribbon Check that the ribbon is fitted correctly Check that the ribbon spools freely Check the print head Should horizontal straight lines appear...

Page 30: ...output If there is more than one card always push the top one first Replace the ribbon then close the printer cover To prevent card jams Check that the thickness of the cards used matches the specifications set out in Appendix A Technical Specifications in this manual Check that the cards are flat Keep them in a horizontal position Check that the cards are not stuck together Shuffle the cards befo...

Page 31: ...k on the file for the corresponding firmware Accept the download then save the file in a directory on your hard drive Now open the Badgy Print Center and double click on the name of your printer the Properties window will open Go to Maintenance Firmware update and click on Launch the update wizard This wizard will guide you through the printer firmware update process When prompted by the program f...

Page 32: ...e and open the firmware file firm When prompted by the program follow the instructions in order to select the printer and start the operation The firmware transfer is in progress After about thirty seconds the firmware has transferred to the printer and the operation is complete Never interrupt the transfer between computer and printer during the download phase powering off the printer or computer...

Page 33: ...printer model and click on the Drivers Firmware link Then click on the file for the driver corresponding to your operating system Accept the download then save the file in a directory on your hard drive If the file stored is compressed in zip format then it will have to be extracted Windows users should double click on the Setup_Badgy_Premium_Suite exe file that you have just downloaded in order t...

Page 34: ...d click on Support for technical support and troubleshooting You may need to provide the following information Your printer model and serial number The configuration and operating system that you are using A description of the incident that occurred A description of the steps that you took to resolve the problem The Badgy website also provides driver updates FAQs educational videos our special off...

Page 35: ...0 5 mm 20 mil O Card thickness 0 5 to 0 76 mm 20 to 30 mil no adjustment gauge O Card type PVC and composite PVC cards PET O Card format ISO CR80 ISO 7810 53 98 mm x 85 60 mm Print area Printing close to the edge with a margin of 1 35 mm Edge to edge printing Print speed O YMCKO color 45 s per card 80 cards an hour 38 s per card 95 cards an hour O Monochrome K 16 s per card 180 cards an hour 11 s ...

Page 36: ...hic printer notifications1 Feeder empty Ribbon nearly finished finished warning Etc 1 Depends on your operating system not available for Mac Software O Supplied with Badgy Premium Suite for Windows Driver Badgy Print Center for administering managing and configuring the printer Badgy Printer Manager for two way graphic notification2 Compatible with Windows XP SP3 Vista 7 8 32 64 bits 3 2 Requires ...

Page 37: ...rity lock Eco design and certification O Standby mode and reduced power consumption Certification and declaration of conformity O CE FCC IEC VCCI CCC KC O ROHS Available in September 2014 Power supply O Power supply unit 100 240 volts AC 50 60 Hz 1 7 A O Printer 24 volts DC 2 7 A Environment O Min max operating temperature 15 30 C 59 86 F O Humidity 20 to 65 non condensing O Min max storage temper...

Page 38: ...hese limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation I...

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