12
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using ignitor
LP gas tank valve is closed
NG main valve is closed
LP: Make sure regulator is securely attached to the LP gas tank per “Installing
LP Gas Tank,” then turn LP gas tank valve to “OPEN”
NG: Make sure regulator and NG main line are securely attached per “Installing
Natural Gas Line,” then turn NG main valve to “ON”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas / NG leak
1. LP:
Turn LP gas tank valve to “CLOSED”
NG:
Turn natural gas main valve to “OFF”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Battery needs to be changed
Replace the “AA” battery (follow assembly step for inserting battery)
Wires or electrode covered with cooking residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked/broken - sparks at crack
Replacement part(s) may be needed - contact Customer Care at 1 .800 .694 .0013
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed - contact Customer Care
at 1 .800 .694 .0013
Wire is shorting (sparking) between ignitor and electrode Replacement part(s) may be needed - contact Customer Care at 1 .800 .694 .0013
Bad ignitor
Replacement part(s) may be needed - contact Customer Care at 1 .800 .694 .0013
Burner will not light with match
No gas flow
LP: Check if LP gas tank is empty
A . If empty, exchange, refill or replace LP gas tank
B . If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height” (see below)
NG: Check if NG main valve is connected
A . Make sure regulator and NG main line are securely attached, then turn NG
main valve to “OPEN”
B . If NG main valve is “ON,” then refer to “Sudden drop in gas flow or reduced
flame height” (see below)
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas / NG leak
1. LP:
Turn LP gas tank valve to “CLOSED .”
NG:
Turn natural gas main valve to “OFF”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three quarters additional turn until solid
stop .
Tighten by hand only - do NOT use tools.
Obstruction of gas flow
1 . Clear burner tubes
2 . Check for bent or kinked hose
Disengagement of burner to valve
Reengage burner and valve
Spider webs or insect nest in venturi
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas flow or reduced flame height
LP: Out of gas
Exchange, refill or replace LP gas tank
NG: No main line pressure
Call your natural gas provider to inspect natural gas line
LP: Overfilling prevention device may have been
activated
1 . Turn control knobs to “ OFF”
2 . Wait 30 seconds and light grill
3 . If flames are still too low, reset the overfilling prevention device:
a . Turn control knob(s) “ OFF”
b . Turn LP gas tank valve to “CLOSED”
c . Disconnect regulator
d . Turn control knobs to (HIGH)
e . Wait 1 minute
f . Turn control knobs to “ OFF”
g . Reconnect regulator and leak check connections, being careful not to
fully open valve
h . Light grill per “Lighting” section
Irregular flame pattern, flame does not run the full
length of burner
Burner ports are clogged or blocked
Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils
Burn grill for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in venturi
Clean venturi
Food residue, grease, etc . on burners
Clean burner
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds
Do not use grill in high winds
Low on LP Gas
Exchange, refill or replace LP gas tank
Overfilling prevention device may have been activated
Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Flare-up
Grease buildup
Remove and clean all grill parts per “Cleaning and Care” section
Excess fat in meat
Trim fat from meat before grilling
Excessive cooking temperature
Adjust to lower cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner system
1 . Turn control knobs to “ OFF”
2. LP:
Turn LP gas tank valve to “CLOSED”
NG:
Turn natural gas main valve to “OFF”
3 . Leave lid in closed position and let fire burn out
4 . After grill cools, remove and clean all parts per “Cleaning and Care” section
Flashback (fire in burner tube(s))
Burner and/or burner/venturi tube are blocked
Clean burners and/or burner/venturi tube(s)
Inside of lid is peeling (like paint peeling)
The lid is stainless steel, not painted
Grease buildup has turned to carbon and is flaking off – clean thoroughly per
“Cleaning and Care” section
The lid is coated/painted
Grease buildup has turned to carbon and is flaking off – clean thoroughly per
“Cleaning and Care” section
