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ONE-YEAR LIMITED WARRANTY
What is Covered Under This Warranty?
The item you have purchased is warranted against defects in material and workmanship for the
following parts from the date of purchase for the period of warranty as outlined below, but only
when the unit is installed and operated in accordance with the instructions in this Owner’s
Manual and in compliance with local building and fire codes:
Limited 1 Year
•
Stainless Tube/Plate burner
Limited 90 days
•
All remaining parts
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the relevant
warranty period and provide us with a copy of your dated register receipt as proof of the
purchase date. We reserve the right to request photographs and/or return of the defective
item(s) and/or such other evidence relating to any claim as we shall reasonably require. Please
call our customer service center at 1-800-416-3511 for additional warranty claim details and
procedures.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations:
This warranty is subject to the limitation set forth above. In addition, this warranty is made to the
original purchaser only and is effective only if items are purchased from one of our authorized
dealers. This warranty is not transferable. For warranty replacements based on warranty claims,
we will not be responsible for charges associated with shipments outside continental North
America at any time or for any reason.
Warranty Exclusions: This warranty is subject to the exclusions set forth above. In addition, the
following are excluded from coverage under this warranty: any item used for commercial,
contract or any other non-residential purpose; clearance items, display models or items
purchased “as is”; freight damage; items subject to misuse, abuse, neglect or lack of proper
care or maintenance (including without limitation as provided in any “care and maintenance
guide” or similar information we provide); normal wear and tear; damage caused by acts of
nature, acts of force majeure, vandalism, fire or other casualty, or improper assembly; hardware
against corrosion or rusting; purchased or replacement parts; and all plastic parts. Also
excluded are loss of use or time; inconvenience; money; travel; packaging; or incidental, special
or consequential damages of any kind. Replacement of defective items or parts as provided
herein, or (at our sole discretion) pro rated refund of your purchase price, shall constitute your
sole and exclusive remedy for items which are not as warranted. In no event shall our
responsibility exceed the purchase price of the item found to be other than as warranted. This
warranty is the exclusive statement of your rights with respect to items you have purchased and
supersedes any other express warranty or statement, written or oral, made in connection with
the purchase and sale of such items. The term ”item” when used herein in the singular refers to
the specific piece found to be defective, and not to the entire set of which the item is a part.
Some states do not allow exclusion or limitation of incidental or consequential damage, so that
limitation may not apply to you. This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state.
