25
Troubleshooting Guide
(before contacting the repair center, please read the following list)
Malfunction and Unit Check-ups
Checklist
Symptom
Possible Problem
Things to Try
The pump doesn't
work.
The power plug is not
plugged into the outlet.
Plug the power plug of AC adapter
(manufacture-specified) into the outlet
correctly.
The cord of AC adapter may be
broken inside.
Replace the AC adapter (manufacturer-
specified) .
Note: The AC Adapter can provide the power
when the LED on the adapter is lit on.
The AC adapter may not be
the manufacturer-specified AC
adapter.
Be sure to use only the manufacturer-
specified AC adapter.
Electricity is not supplied to the
outlet.
Use the outlet to which electricity is
supplied.
Note: The AC Adapter can provide the power
when the LED on the adapter is lit on.
The power switch has not been
tuned ON .
Turn ON the power switch.
The total operating hours of the
unit is over 1,500 hours.
The life cycle of motor is varied greatly
according to the operation environment.
The normal life cycle of motor is 1,500
hours. Please contact the store you
purchased the unit.
None of the above
A malfunction inside the unit is suspected.
Contact the store you purchased the unit.
The pump works;
however, the unit
provides no suction
or low suction.
The pump malfunction
Please conduct air leakage testing of the
pump as follows:
Remove the canister from the main unit
and turn the regulator knob to set the
suction power level 3 . Seal the intake
hole of the main unit with a ball of finger
and turn ON the power switch to
start suctioning. Keep suctioning for 10
seconds feeling negative pressure on the
ball of finger. If the red pattern of intake
hole stays on the ball of finger, there is no
suctioning malfunction. Air leakage from
the canister is suspected. Please conduct
the air leakage testing. If the negative
pressure is not felt on the ball of finger, the
pump malfunction is suspected.
Contact the store you purchased the unit.
Troubleshooting / W
arranty
